Brilliant service from Martin who resolved a problem re tiles damaged during delivery. World class product at a great price too. Won't be going anywhere else form tiles in future.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Zobacz więcej
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Zobacz więcej
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Zobacz więcej
Informacje dotyczące firmy
- Sklep z glazurą
- Wyposażenie łazienek
- Sklep dla majsterkowiczów
- Materiały podłogowe
- Sklep z artykułami domowymi
O Total Tiles
Napisane przez firmę
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Dane kontaktowe
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Zjednoczone Królestwo
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,7
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 25% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent tiles and delivery
2 czerwca 2025
Odpowiedź od Total Tiles
Good Afternoon,
Thank you for your positive feedback. We're happy to hear that you are pleased with your tiles and delivery service, we wish you well with your project.
Kind regards
Lisa
Arrived on time
Arrived on time, as described, all fitted and they look good. Very pleased.
3 czerwca 2025
Opinia niezależna
Odpowiedź od Total Tiles
Good Afternoon,
Thank you for your review. It's great to hear that your order arrived promptly and matched the description. We're glad your installation went well. We hope to see you shop with us again in the future.
Kind regards
Lisa
Fantastic customer service
Fantastic customer service . Really fast delivery, and a top quality product . Would highly recommend with very competitive prices
2 czerwca 2025
Odpowiedź od Total Tiles
Good Afternoon,
We're happy to hear that you had a positive experience and it's great to know that you received fast delivery and you were happy with your purchase and our prices. We appreciate your recommendation and wish you well with your project.
Kind regards
Lisa
Not good enough
It wasn't how I except from the first connection because I was a little bit concerned when I see the tile.
24 maja 2025
Odpowiedź od Total Tiles
Good Morning,
Thanks for your feedback. We are sorry to hear your choice of tile was not to your liking. We hope you find the right one for your project soon.
Kind regards
Lisa
Odpowiedź od Total Tiles
Good Morning,
Thank you for choosing Tile Superstore again. We're glad you are happy with your purchase and appreciate your positive feedback on our P&P. We hope your project runs smoothly.
Kind regards
Lisa
Great service and quick delivery
21 maja 2025
Odpowiedź od Total Tiles
Good Morning,
Thank you for your review. We're happy to hear that you received great service and quick delivery. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Odpowiedź od Total Tiles
Good Afternoon,
We appreciate your feedback and are glad you like the product and delivery speed. We wish you well with your project.
Kind regards
Lisa
Helpful friendly staff
Helpful friendly staff who advised on my order and quickly dealt with the repayment of my over order
20 maja 2025
Odpowiedź od Total Tiles
Good Afternoon,
We appreciate your positive feedback. We're happy to hear that our staff were helpful and quickly resolved the over-order repayment for you. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Straight forward purchase
24 maja 2025
Odpowiedź od Total Tiles
Good Afternoon,
Thank you for your review. We're glad you found the ordering process straight forward. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
VerGreat range helpful on the phone
Very helpful on the phone, Tiles arrived undamaged, good price.
25 maja 2025
Odpowiedź od Total Tiles
Good Morning,
Thank you for your feedback. We're happy to hear that our phone support was helpful and that your tiles arrived in good condition at a good price. We wish you well with your project and hope to see you again in the future.
Kind regards
Lisa
Odpowiedź od Total Tiles
Good Morning,
Thank you for your review. We're happy to hear that your experience was fast and efficient. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Odpowiedź od Total Tiles
Good Afternoon,
We appreciate your kind review. We're glad to hear our staff were able to assist you with your purchase. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Cheap rubbish
Tiles where 5mm short and apparently there rectified in advertising,also very cheap quality porcelain tiles at the going price . customer service didn't compensate ,,also very difficult to clean,
Also the sticking slurry was didn't stick very well
16 maja 2025
Opinia niezależna
Odpowiedź od Total Tiles
Good Evening,
We appreciate you bringing these issues to our attention. We're sorry the tiles were not the correct size and the quality wasn't satisfactory. We'll review our product descriptions and adhesive performance.
Please do feel free to get in touch with our customer service team so we can try and resolve this issue for you further on 01473805959.
Kind Regards
Samantha
Helpful staff
Helpful staff, when I thought I had missed my delivery give a call and the gentleman on the phone traced it within minutes.
Pleased with the tiles quality and price
12 maja 2025
Odpowiedź od Total Tiles
Good Morning,
We're happy to hear that our staff were helpful in tracing your delivery. We're also glad you're pleased with the quality and price of the tiles. Thank you for your positive feedback.
Kind regards
Lisa
Odpowiedź od Total Tiles
Good Morning,
We're happy to hear that ordering was easy and delivery was fast. Thank you for choosing Tile Superstore, we look forward to seeing you shop with us again in the future.
Kind regards
Lisa
Yeah very happy with tiles
Yeah very happy with tiles , service and Delivery
Just got to get them on walls now
17 maja 2025
Odpowiedź od Total Tiles
Good Morning,
We're thrilled to hear you're happy with the tiles, service, and delivery. We wish you the best with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Was unable to supply 2 sets of tiles…
Was unable to supply 2 sets of tiles advertised on the website as well as confirmed over phone Very disappointing!
6 maja 2025
Odpowiedź od Total Tiles
Good afternoon,
Thank you for taking the time to review us.
I am sorry to hear of the issues you have faced with your order. Unfortunately, the tiles were discontinued.
If you would like to look at alternatives, please feel free to give us a call and we will be happy to help.
Kind regards,
Carla Theophilus
Odpowiedź od Total Tiles
Good Morning,
We appreciate your kind words and are glad to hear you had a positive experience. Thank you for choosing to shop with Tile Superstore, we hope to see you shop with us again soon.
Kind regards
Lisa
Professional Service
I ordered a sample for a customer. It arrived promptly and well packaged.
A professional service.
12 maja 2025
Odpowiedź od Total Tiles
Good Morning,
Thank you for your kind review. We're thrilled to hear that your sample arrived promptly and in good condition. We strive to provide a professional and efficient service, and we're glad that you found our experience positive. We look forward to seeing you shop with us again soon.
Kind regards
Lisa
Exceptional Customer Service – Thank You, Rachel!
I would like to express my heartfelt thanks to Rachel, who works for this company.
As someone with absolutely no experience in renovations, I was lucky enough to be guided by someone who went above and beyond standard customer service.
Rachel helped me choose the right tiles, advised on the best grout, and made sure I had everything else I needed to complete the job — always with kindness, patience, and incredible professionalism.
Thanks to her support, I made confident decisions, and the final result exceeded all my expectations.
Rachel, you're a true gem — thank you so much for your outstanding help!
6 lutego 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.