Brilliant service from Martin who resolved a problem re tiles damaged during delivery. World class product at a great price too. Won't be going anywhere else form tiles in future.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Zobacz więcej
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Zobacz więcej
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Zobacz więcej
Informacje dotyczące firmy
- Sklep z glazurą
- Wyposażenie łazienek
- Sklep dla majsterkowiczów
- Materiały podłogowe
- Sklep z artykułami domowymi
O Total Tiles
Napisane przez firmę
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Dane kontaktowe
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Zjednoczone Królestwo
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,7
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 25% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service from the start…
Excellent service from the start ordered some samples that were incredibly well wrapped, choose design and ordered on line, including all grout, adhesive and sealant over 1/2 a tonne. Came on time and driver was great helping me get them to a convienient place using his electric pallet truck. No tiles came damaged all in excellent condition. Would 100% recommend them.
24 marca 2026
Odpowiedź od Total Tiles
Thank you for your review! We are delighted your order arrived safely and the process was straightforward. We hope to welcome you back again soon.
good service and product
23 kwietnia 2026
Great company to deal with
Great company to deal with, very helpful in getting me the correct parts i needed for the job. Would definitely recommend them
22 kwietnia 2026
Would definitely recommend
Found exactly what I was looking for at a great price. Quick delivery and the tiles arrived very well packaged.
19 kwietnia 2026
Bathroom tiles
I came back after 3 years and the tiles were in stock and same wonderful quality. So glad I came back! Highly recommended!
11 kwietnia 2026
Just an amazing experience start to…
Just an amazing experience start to finish and the timing was perfect , I have recommended you to all my builder friends and family
18 kwietnia 2026
Delivered on time
18 kwietnia 2026
Very good customer service
Total tiles has very good customer service, they are very helpful, communication is without any problems. Delivery was very fast and on time.
10 kwietnia 2026
Great service
Paid extra for guaranteed delivery before 12pm… it came after so I wasn’t happy. However after raising concerns I received a phone call from the company and had a nice chat with them. They were very friendly and apologised and gave me a refund on the delivery.
A refreshing experience and as a result I will shop with them again in the future, it is nice to have a company who you can talk to on the phone. Thank you
16 kwietnia 2026
Odpowiedź od Total Tiles
Thankyou for taking the time to leave a review, and we are so sorry to hear that your express delivery didn't arrive by midday, we completely understand how frustrating this must have been.
We'd like to find out what happened and we'll be in touch with you directly very soon.
Many Thanks
Michelle
Odpowiedź od Total Tiles
Thankyou for your positive review, we really appreciate you taking the time to share your experience with Total Tiles.
Many Thanks
Michelle
Odpowiedź od Total Tiles
Thankyou for your review, we hope your project is coming along beautifully.
Many Thanks
Michelle
First rate
First rate, After calling about a seemingly discontinued tile Jack spent half a day searching and called be back to tell me he had found them - top service - highly reccommended
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Total Tiles
Thankyou so much for taking the time to share your review - it is greatly appreciated and we will be sure to pass your lovely comment on to Jack.
Many Thanks
Michelle
Fantastic Service from Start to Finish
There was great deal of choice and the products provided good value for money. Delivery was extremely fast and all products arrived packed very well with no issues at all - Fantastic service - really pleased
6 kwietnia 2026
Disgraceful delivery service and shocking redelivery charges
Absolutely disgraceful delivery service.
This has to be one of the worst delivery experiences I have had. They do not even provide a simple 2-hour delivery window, which is completely unreasonable. People have jobs and cannot sit at home all day waiting blindly for a driver.
If you miss the delivery or nobody is home, they then charge an outrageous £70 redelivery fee, which feels like daylight robbery. What makes it even worse is that after paying this extra charge, the service still remains useless.
I had already paid for redelivery and then spent more than 3 hours waiting for someone to come back to me with even a rough delivery time, and still got no proper answer. So after taking another £70 from me, they still expected me to waste an entire working day waiting around with no communication, no timeslot, and no respect for the customer.
This delivery system is outdated, badly managed, and frankly unacceptable in this day and age. Charging customers premium money for such a poor, chaotic, and unprofessional service is an absolute disgrace.
I would strongly advise others to think twice before ordering if delivery is involved, because the lack of communication and the ridiculous extra charges are beyond frustrating.
30 marca 2026
Odpowiedź od Total Tiles
Dear Anatolie,
We are so sorry to hear about your delivery experience. We completely understand your frustration and apologise for the inconvenience caused.
To clarify, at the point of purchase you are able to select a preferred delivery date from the available options. However, we are unable to confirm a specific delivery time in advance.
For customers who do require a more specific estimated delivery time, we encourage you to reach out to our customer service team on the day, who will do their best to provide a more accurate update. We are sorry that on this occasion this did not happen, this is not the experience we want for our customers.
We appreciate you taking the time to share your feedback as it helps us to improve. We hope to have the opportunity to welcome you back as a customer in the future.
Kind Regards
Michelle
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.