TOPRENT ESTONIA Outstanding value and friendly helpful service. Highly recommend. Good car. Reasonable rates and no hassle with ‘add ons’ so often a problem with the big companies. The office is 5... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
100% sukčiai. Sufalsifikavo sutartį, pakeite suma elektroniskai is 60 euru i 300 euru. Neimanoma nieko irodyti. Firma iregistruota kaip Admita, nuomoja automobilius kaip Top rent per booking o tel nt... Zobacz więcej
Reakcja na opinię
I rented loads of times from the company and never ever had any major issues. Once I had a broken windfield wiper and was offered to swap the car in the middle of my holidays, so we agreed that I fix... Zobacz więcej
Reakcja na opinię
Am 4. August, also 4 Tage nachdem ich meinen Mietwagen bei TopRent retournierte, wurde ich vom Vermieter mit zusätzlichen €50 auf meiner Kreditkarte belastet. Wofür? Das weiss ich bis heute nicht… Man... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Automobilių nuoma Vilniuje. Auto nuoma patogu ir greita - rezervuokite internetu! Automobilių nuoma Kaune - visada mažos kainos. Autonuoma užsakykite dabar!
Dane kontaktowe
2,8
Średnia
77 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Nothing wrong with the car
Nothing wrong with the car, it was the hidden clause, I took out FULL insurance and even paid for the car to be cleaned(which is a con) I'm advising all people to check the car over and take photos, I didn't unfortunately, as i had full insurance. I wasn't told about a clause to say they charge you for an inspection after the car is returned if there is damage. a srone chip on the windscreen, whch as I didn't have to pay for but still charged me 60EUROS FOR THE INSPECTION, A 2 minute walk around the car for 60 euros?? Please to all Renters beware this company THIS IS SOLEY MY EXPERIENCE IN PALANGA AIRPORT
27 czerwca 2025
Opinia niezależna
Odpowiedź od toprent.lt
Thank you for sharing your experience. We’re sorry to hear about your concerns and appreciate the opportunity to clarify. The €60 fee is an administrative charge applied only when a damage related incident is not declared with the proper documentation, as required by Lithuanian law. Even with full insurance, any incident, such as a stone chip, must be reported and documented through an official traffic incident declaration. If this step is missed, insurance providers impose an administrative fee, which we are obligated to pass on. We always recommend customers inspect the car, take photos, and declare any issues upon return to ensure full transparency. Your feedback is valuable, and we’ll continue working to make all terms clearer at every step of the rental process.
Reservation canceled after you to late…
Reservation canceled after you to late to pick up car 30-60 min. Who find this rules??? I pay for something i never get...imagine you buy a burger in Mcd and some one tell you you are late to pick up, go away! Not so much help from so called manager in the ofice, only word that manager now is "do you read terms?"
Awoid this company.
P.S. After returning car from another company, this manager overtaking me at airport way with insane speed,a teast 80 when i think restriction is 40-50 km.h? How this company get so many stars here its the qwestion.Maybe bqs only local people leaving good comments here....
23 maja 2025
Opinia niezależna
Odpowiedź od toprent.lt
Thank you for your feedback.
We’re sorry to hear about your experience and truly understand your disappointment. When reservations are made through third-party platforms, it’s important to note that they follow strict policies, including automatic cancellation in the case of a no-show. Without a flight number, contact details, or prior notice, and with a delay of over three hours, the reservation is marked as canceled by the booking system itself. These conditions are part of the agreement accepted during the reservation process.
We’re also sorry if the interaction at the desk did not meet your expectations. Our team always aims to communicate respectfully and clearly, even in challenging situations.
As for the incident you mentioned at the airport, we sincerely apologize if a team member’s driving appeared unsafe. While we cannot confirm the situation without more details, we take such concerns seriously and will look into the matter internally to ensure that all our staff respect traffic rules and safety.
We appreciate you bringing this to our attention and wish you better experiences in the future.
Keeps you card details forever
I've rented a car from them in November 2024 ant they charged my credit card 50Eu in April 2025 for a supposed parking violation.
18 listopada 2024
Opinia niezależna
Odpowiedź od toprent.lt
Thank you for your feedback. We understand your concern regarding the charge applied to your credit card in April 2025 for a parking violation that occurred during your rental in November 2024.
Please note that parking or traffic violations are often reported by the authorities to rental companies weeks or even months after they occur. This delay is beyond the control of the rental provider. In such cases, once official notification is received, the fine is processed in accordance with the rental agreement.
Importantly, these fines are only charged if the customer has not prepaid or resolved the issued parking ticket themselves. When violations remain unpaid, local authorities impose additional surcharges on the rental company. These surcharges, along with the original fine, are then passed on to the customer.
We always aim to operate transparently and in line with standard industry practices, and documentation related to such charges is sent via email. If you have not received this, we recommend checking your spam folder or reaching out directly to customer support for clarification.
Money makers
Rented a car for couple days added some extras as unlimited mileage and cleaning fee. Paid €100 deposit.Car been looked after these days and returned in good condition, however next day received invoice with €99.99 cleaning fee as they said vehicle needs a deep valet as a car mat had a tiny spillage on it, which i never bothered to clean as i had paid for cleaning fee already. Customer service was horrible, I just been ignored. I received reply only after my complaint in english and once my bank been involved. Luckily, my bank opened dispute against them and reversed my payment (deposit)back. Avoid them if possible or contact your bank straight after if you have any issues.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od toprent.lt
Thank you for your feedback.
We’re sorry to hear that your experience did not meet expectations. We understand your concerns regarding the cleaning charge and appreciate the opportunity to clarify. The standard cleaning fee covers light cleaning; however, when a vehicle requires deep valeting due to specific incidents such as spills or strong odors, an additional fee may apply. This policy is in place to ensure the vehicle is returned to a suitable condition for the next customer.
We also regret that you experienced delays in communication. This is not the level of service we aim to provide, and your comments will be shared with the team to help us improve.
If you have any remaining questions or need further clarification, please don’t hesitate to reach out.
I had an excellent experience with…
I had an excellent experience with Toprent car hire company at Kaunas Airport. Mikas provided a wonderful and very quick service to me. Originally, I have booked my car with Green motion but on the day of my arrival they failed to provide me with the manual transmission car despite me specifically requesting fit during my booking. What a disappointing experience. Never again I’m renting a car from this company. Thankfully, Mikas from Toprent company arranged the car for me very quickly and efficiently. I was able to pick it up within 30mins. Very grateful and a happy customer. Great service. Recommended. 👍🏻😁
20 kwietnia 2025
Opinia niezależna
Odpowiedź od toprent.lt
Thank you for sharing your experience! We’re truly pleased to hear that Mikas was able to assist you so promptly and effectively at Kaunas Airport. It’s unfortunate that your original booking did not go as planned, but we’re glad we could step in and turn things around with a smooth and efficient service. Your recommendation means a lot, and we look forward to welcoming you again in the future!
One of the best experiences to rent a…
One of the best experiences to rent a car. Only good words. Cars are new, prices are affordable. Keep it up!
20 marca 2025
Opinia niezależna
Amazing experience
Everything about this car rental experience was great! The process was quick, the staff were kind and easy to talk to, and the car itself was perfect—clean, comfortable, and fun to drive.
I felt totally confident and taken care of the whole time. Honestly, it couldn’t have gone better. I’d absolutely rent again and even kind of wish I could keep the car!
7 kwietnia 2025
Opinia niezależna
Hands down the best rental company in…
Hands down the best rental company in Lithuania. Fair prices, new vehicles, high level service
8 kwietnia 2025
Opinia niezależna
PERFECT 🚗
Everything is perfect! Loved the vehicle and the customer service! This will be the only place I’ll rent a car in the future.
4 kwietnia 2025
Opinia niezależna
A Surprisingly Great Car Rental Experience!
I recently rented a car, and the entire experience was seamless from start to finish. The booking process was straightforward, and everything was clearly explained. When I arrived to pick up the car, the staff was welcoming, efficient, and walked me through the rental agreement without any hassle.
The best part? I actually got an upgrade and received a better car than I had originally booked! It was clean, well-maintained, and drove beautifully, making my trip even more enjoyable.
Returning the car was just as simple—I just dropped the keys in the key box and was on my way. No long waits, no unnecessary steps, just a quick and convenient process.
Overall, I highly recommend this car rental service for anyone looking for a hassle-free and reliable experience. I’ll definitely be using them again in the future!
17 marca 2025
Opinia niezależna
Odpowiedź od toprent.lt
Thank you for your wonderful review and for taking the time to share your experience. We’re delighted to hear that the entire process—from booking to return—was smooth and enjoyable for you. It’s great to know that our team made a positive impression and that the complimentary upgrade added value to your trip. We always aim to provide clean, reliable vehicles and efficient service, so it’s rewarding to hear we met your expectations. We truly appreciate your recommendation and look forward to welcoming you back in the future!
Quick and easy
Quick and easy, Roberta was super helpful. Will definitely come back if I ever need car rental services!
28 marca 2025
Opinia niezależna
Great first time experience
Great first time experience! We were not sure where to go to collect a car in Kaunas. Lovely gentleman on the phone explained. Met a girl in the office. She didn't seem very enthusiastic, but it was chilly in the office and I think customers before us were a bit annoying. Still, she explained everything, we got the keys, collected a car that we had requested. We chose to take a full insurance so was told that should make life easy. After 2 days driving we realised we also should have paid for car valet. Rang the ofhice, paid over the phone. Car was nice, clean and full of fuel. Drop off was also simple, only thing I accidentally dropped it into wrong box, but emailed them and also left a note in a correct drop off box. Received email with appreciation I did notify them and assuring no big deal and they will be able to get keys. €100 deposit was released about a week to 10 days after the end of contract, even though we were told it will take 30 days. Total cost with full insurance and car valeting was still lower than other cheap company we were considering before we found TopRent. Very pleasant first experience. Hopefully it will continue that way. Thank you for everything!
15 lutego 2025
Opinia niezależna
Odpowiedź od toprent.lt
Thank you very much for your detailed and thoughtful review! We’re delighted to hear that your first experience was a pleasant one and that everything—from the car collection to drop-off—went smoothly. We’re glad our team was able to assist you with directions and that you received the car you had requested, clean and fully fueled.
We appreciate your understanding at the office and your proactive approach during the rental, including arranging the cleaning service mid-rental and notifying us about the key drop-off. It’s also great to know the deposit was released sooner than expected and that you found the overall cost to be competitive, even with full insurance and valeting included.
We truly hope to welcome you again and make your next experience just as seamless. Thank you once again!
Rip off
First seems very cheap rent, after all insurance BS comes very expensive, basically you have no choice to take full package because cars are damaged and all logos on the cars share car.com. Be aware before signing the agreement, most probably will charge you from your deposit 200 euros for smoking inside the car. Never again after many years using their service. Greed and neglect will lead to bankruptcy. I wish them to. Reform or go busted.Also be aware of deposits because they are never paid back unless you remains them after many months later . There are solid trusted car rental companies with high reputation and no rip offs. Top rent it’s a scam and hope will not last long.
9 marca 2025
Opinia niezależna
Schlechteste Mietfirma in meinem Leben
Schlechteste Mietfirma in meinem Leben. Die Firma behauptet dass ich einen Schaden verursacht habe, dem nicht so ist. Auf Antworten Ihrer Anfragen reagieren Sie nicht. Die Firma hat mir zu Unrecht eine Administrationgebühr von 60€ in Rechnung gestellt. Es scheint dass die Firma so ihr Geld verdient.
Finger weg von diesem Anbieter !!!
12 lutego 2025
Opinia niezależna
Odpowiedź od toprent.lt
Thank you for your feedback. We understand your frustration and would like to clarify the situation.
The €60 administrative fee is not a wrongful charge but a procedure when an incident involving the rental car is not reported to the police, as required by Lithuanian law. Failing to declare an incident is considered leaving the crime scene, making it uninsurable. This results in an administrative fee, which is outlined in the rental terms.
If you need further clarification, please contact our customer support team, and we will be happy to assist you.
100% sukčiai
100% sukčiai. Sufalsifikavo sutartį, pakeite suma elektroniskai is 60 euru i 300 euru. Neimanoma nieko irodyti. Firma iregistruota kaip Admita, nuomoja automobilius kaip Top rent per booking o tel nt iregistruotas Alamo. Pinigus nuskaiciavo be pagrindo, bet neįmanoma nieko įrodyti. Saugokitės ir geriau nesinuomokit automobilių is šios itartinos firmos.
31 stycznia 2025
Opinia niezależna
Odpowiedź od toprent.lt
Ačiū, kad pasidalijote savo atsiliepimu. Norime užtikrinti, kad visi mokėjimai ir rezervacijos atliekamos laikantis skaidrių ir aiškių sąlygų, kurios pateikiamos nuomos sutartyje. Mokesčiai niekada nėra keičiami savavališkai, o visi papildomi įkainiai ar rezervacijos yra pagrįstos nuomos sutarties nuostatomis.
Jei turite klausimų dėl konkretaus mokėjimo ar sutarties sąlygų, kviečiame susisiekti su mūsų klientų aptarnavimo komanda, kuri mielai išnagrinės situaciją ir suteiks visą reikiamą informaciją.
Lb viskas patiko
Lb viskas patiko, malonus bendravimas. Grazino deposita anksciau laiko. 👌
16 listopada 2024
Opinia niezależna
Odpowiedź od toprent.lt
Dėkojame už jūsų atsiliepimą! Džiaugiamės, kad likote patenkinti mūsų paslaugomis ir aptarnavimu. Visada stengiamės užtikrinti sklandžią patirtį mūsų klientams. Lauksime jūsų sugrįžtant!
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