ToolsaveRecenzje 

539
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

As always, excellent service. Product dispatched promptly, delivered within the estimated time. Another excellent machine for my workshop. I will be buying again... soon. Great job to the team at... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I bought a Lumberjack bench belt sander which I have used only once so far and was quieter than expected, time will tell. The service from Toolsave and DPD were excellent.

Reakcja na opinię

Oceniono na 1 z 5

Absolutely useless customer service!! Kept saying there was some way to adjust and fix the problem. There wasn’t! Learn your products! Then stopped responding completely. Amazon said send it back with... Zobacz więcej

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Oceniono na 5 z 5

Not used toolsave before stumbled across there website when looking for lumberjack router bits . Looked on there website great range of tools & accessories. Very competitively priced . Placed a... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep narzędziowy

Informacje przekazane przez różne źródła zewnętrzne

Located in the West Midands, we have recently moved into our newly purpose built unit for warhousing and distribution, this was built due to the high volume of demand for our power tools from the E-commerce market. Toolsave distribute across the mainland UK and now also specialise in our excellent service to Europe and the rest of the world, which is normally an amazing three day service. The company has grown within a very fast moving power tool market and have formed links with some of the best known brands. We are now exporting products in conjunction with these brands to regions as far as the Middle East. Being able to move volumes abroad has allowed us to be very competitive on the price within the UK.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

539 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 87% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(539)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great company - can't fault them

Problem with a piece of kit I bought on Ebay. They got onto it straight away - good communication and part replaced quickly and without a quibble. Great company to deal with - can't fault them.

4 lutego 2020
Opinia niezależna
Oceniono na 2 z 5

Disappointing

Disappointing, just returned one, dust bag zip broke and then the outer sleeve perished, only had the sander 3 weeks! Thought I'd send it back before something else failed.

6 grudnia 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi Phil,
We could solve this for you by giving you a replacement machine or replacement dust bag ext.
we have sold 1000s of this product with no issues with quality, so we are sad to hear this news.

Kind Regards
Jade

Oceniono na 4 z 5

Good table rubbish instruction manual…

Good table rubbish instruction manual as parts listed with one code never to be related to putting together instructions. Photos would be good but those provided very vey dark so no detail can be seen. All that would be needed is to link instructions to parts provided, ie which bolt to be used on what part. Fustrating when it looks like an attempt to be useful has been tried.

20 listopada 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 5 z 5

Toolsave have excellent customer service

Toolsave have amazing customer and after sales service, truly a company that knows the importance of communication and customer satisfaction.
Thank you to Alex M for dealing with my query.

12 listopada 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 5 z 5

Toolsave, excellent service Great generator,

Toolsave, have a good and coherent customer service excellent communication and an excellent backup warranty service will definitely be using again thanks very much
G Kemp.

31 października 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 5 z 5

Lumberjack WB1490 bench

A good, sturdy workbench. Requires partial assembly, but this is fairly logical and straightforward. I put it together in about 40 minutes using the manual and a bit of guesswork (the manual is not especially clear). Straight out of the box I noticed that a dowel had sheared off part of the drawer. This probably happened in transit, as the parts were not packed very well. However, this was easy to fix and nothing else was damaged. I made the mistake of not putting it together in situ (as recommended), and then having to lug it all the way to the shed on my own!

28 października 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 5 z 5

Lumberjack bandsaw led light

I have a lumberjack bandsaw and after a few weeks the led light went off so contacted lumberjack website and very nice lady called Donna helped me out and sent out a upgraded led driver and now all sorted I already have a lumberjack table saw and will buy more lumberjack products in the future.

25 października 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 5 z 5

No problems at all.

I've got a lumberjack SDS, a router and I've just purchased a nail gun and they all do a great job. For DIY and light site work they're ideal. Some reviews say the tools are poor quality but they are pretty tough, you don't get Hilti quality but you don't get the Hilti price tag either. Everything has been delivered on time and the customer service (by email) was very prompt and polite.

24 października 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 5 z 5

Buy with confidence

First time of dealing with this company.
The SCMS 305DB saw was ordered, and as promised, delivered the next day.
Brilliant product, and amazing assistance from Donna, who went to lengths to ensure I bought the correct tool for the job.
Very rare today to find a company who sell top notch products at reasonable prices with friendly helpful knowledgeable staff. This company go the extra mile to ensure your happy with the product.

11 października 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 1 z 5

Don't advise anyone to buy these…

Don't advise anyone to buy these products. Inferior build quality and incapable of the tasks.

5 października 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi Geoff,

Please advise us of the item you have so we can assist you as we like to believe we only sell quality tools and would like to get this resolved for you. Please see your invoice for our contact information.

Kind Regards
Jade

Oceniono na 5 z 5

the table top circular saw

the table top circular saw I bought is showing to be very useful for what I need for. hasn't let me down yet it was here on time. good machine for the money.

12 lipca 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 1 z 5

No problem with the machines.....just the delivery and lack of customer care

I am sorry to have to write this review, but feel I have no option. I live on a Portuguese island in the Atlantic. I included my full address for a delivery quote and was pleasantly surprised by the result. I ordered a number of machines and was phoned by a Portuguese delivery company who were trying to find my address......on mainland Portugal. I was then contacted by Jade Evans Of Lumberjack to say that could I collect from Porto......about 950 miles of sea between me and that location! Lumberjack were going to have the delivery returned to the UK, but I managed to get the order delivered to a warehouse in Lisbon and I arranged and paid for onward shipment to my island. The machines I am pleased with. At the time, the planer was out of stock, but I ordered one for when it was available, about two months ago. This time all they had to do was get it to the same warehouse in Lisbon.....not direct to me. There has now been two failed attempts and the machine is being returned to the UK. Why? It only weighs 34Kg. The warehouse location is fully manned during the day for deliveries. I have been given no satisfactory answer from Jade or from a manager/director, although I have asked. If a company offers a European delivery service then surely this should not present a problem. On the first occasion I could have insisted on Lumberjack paying for delivery to my island address as there is a legally binding contract between us, but I did not want to pursue it and I was happy to pay to get the machines. Now the second time around I am left completely frustrated.

20 maja 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

We apologise for this, as when you placed your order this stated Portugal, this meaning Portugal mainland, as this was of the coast of Portugal then with our carrier this is then extra charge, so we needed the extra to pay for the carrier or they would not carry on shipping or we asked if you had an address on the mainland with no extra charge, we then left this with you to decide then you confirmed you have a building on the mainland and all got delivered OK. future reference please state if this is of the Portugal island as this will cause shipping issues with other company's also.

Oceniono na 1 z 5

Very poor to no customer service

Very poor to no customer service, bought a router table some time ago. Recently had problems with the fence, unable to tighten. Despite two messages to tool save not even the courtesy of a reply.

19 maja 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi James,

Sorry to hear this frustration, we are here for you between Monday & Friday 8:30am - 5:30pm please feel free to call us if you are having issues on 01902450470 if we have not replied we might not have got your email as we aim to reply to everyone within the hour.

Kind Regards

Jade

Oceniono na 1 z 5

No stock despite website stating that delivery would be in 24-48 hrs

Twice as a business, we have ordered through this company. Payment has been taken upon ordering but no delivery details received. When chasing, (and only when chasing for a delivery date) it was advised that they have received high sales and that they would have to cancel our order.

I would not recommend this company

14 maja 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

We apologise for this, we are currently in a website upgrade and change so some items are very old models that no longer exist with the suppliers anymore so had to refund account, we apologise again for this inconvenience.

Oceniono na 5 z 5

Ordered a new polisher DAP150

Ordered a new polisher from this company on Sunday evening. First thing monday item dispatched received Tuesday.
First Class service and great item.

10 kwietnia 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 5 z 5

Very impressed

Very impressed. I'm a carpenter, mostly making stylish bedroom furniture to a standard similar to Hammonds (and better than Sharps). Where necessary I spend a lot on top quality tools. I've got quite a bit of Festool stuff.
Today I needed a router table; my hand-held plunge router wasn't able to do the job. Thinking I'd need to spend a fair amount I was amazed to see a Lumberjack tool at a ridiculously low price. Fortunately I'm fairly local so nipped over to Wolverhampton.
I was amazed. The place is full of really nice looking kit and even nicer prices. The 3 of them in the unit (including Fred) were welcoming and helpful and I went out with a few bits more than just what I went in for.
It didn't take long to assemble the router and I got it up and running quickly. There are plenty of safety-based accessories with it (which I probably won't use all the time) the accuracy of the calibration is spot on, the dust collection is brilliant and it put some clean straight grooves and rebates in the MDF and tulipwood I was working with.
Next time I need a new tool, like a planer, I'll look here first.

5 kwietnia 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Oceniono na 1 z 5

Spend extra money not worth cheap…

Spend extra money not worth cheap quality

15 marca 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Please let us know what time you have and how we can help you as we have had no contact from you ? we have a polite and helpful customer service team to assist as best as they can for you, please feel free to contact if you are having any sort of issue

Oceniono na 1 z 5

Quality is poor never buy from this

Quality is poor never buy from this company

15 marca 2019
Opinia niezależna
Logo Toolsave

Odpowiedź od Toolsave

Hi

Please let us know what time you have and how we can help you as we have had no contact from you ? we have a polite and helpful customer service team to assist as best as they can for you, please feel free to contact if you are having any sort of issue

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