Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... Zobacz więcej
Reakcja na opinię
I reached out to customer service for a piece I couldn't find. Beth was so nice. She immediately shipped out the missing replacement. What great, friendly customer service. Thank you!
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I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z artykułami dla niemowląt
- Sklep z odzieżą dla niemowląt
- Sklep z produktami dla dzieci
- Producent dóbr szybkozbywalnych
- Sklep z odzieżą ciążową
Napisane przez firmę
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Dane kontaktowe
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Stany Zjednoczone
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Doskonała
934 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Superstar straw cup
The product is made well as my daughter loves them, and I had the pleasure of dealing with Jude and Sophie for customer service because my daughter chewed through the straw and they were phenomenal and sent out a replacement.
25 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Kyle,
Thank you for taking the time to leave a review today.
We are sorry to hear your little one managed to chew through the straws. We do advise they are bite resistant however constant pressure from chewing can cause damage, but it is great to hear the team were able to work together to resolve this and send a replacement.
Please do not wait to reach out if you ever need anything else.
Best Wishes,
Tommee Tippee
Above and beyond
Great product. Outstanding service. I wrote on the customer service chat after hours yesterday . I was on “pause” for a while, so I discontinued. This morning I had an email (not automated). Several associates contacted me right away to assist me in getting the product I needed.
Thank you!
20 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hello NycMom.
Thank you for taking the time to leave your feedback.
We are sorry to hear that you was on pause for a while, we always try our best to answer the interactions as quickly possible.
We are delighted to hear that you received an email from our parentcare specialist, and they were able to help assist with your issue and wonderful to hear you received outstanding service.
We will certainly be passing you kind words on.
If you require any assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Very good Nicholas and Joe helped me as…
Very good Nicholas and Joe helped me as a in need new mother and they sent me some free bottles so very great help
18 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
HI Camryn,
Thank you for taking the time to leave a review of your experience with Nicholas and Jo.
We are so pleased they were able to help you out and offer some Bottles to get your started on this exciting journey.
Best wishes,
Tommee Tippee
I purchased a 2 pack of sporty straw…
I purchased a 2 pack of sporty straw cups after hearing good reviews from my mom friends. The cups leaked right away. I'm very disappointed.
14 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Shirley,
Thank you for taking the time to leave some feedback.
We are very sorry to hear that your Sporty Straw Cups are leaking and we understand how disappointing this can be. Our cups are designed with a 2 piece valve which sits inside the lid, we would advise to check this is assembled correctly and check for signs of damage.
We would like to support you further with this and we kindly ask if you can reach out to us using the link below. You may reference, 127777, when speaking with our Parentcare Specialists.
https://www.tommeetippee.com/en-us/contact-us
We hope to hear from you,
Tommee Tippee
The plastic piece of the valves got…
The plastic piece of the valves got lost from my cup. Instead of sending a replacement piece they replaced the whole cups. Izzy helped me she was fast and efficient. Thank you. Will recommend this brand over and over again.
10 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Sarah,
Thank you for taking time to leave your review.
It's always a pleasure to hear our Parent-Care Specialists are able to help resolve any issue for you in a timely manner and leave you with such a good impression.
We will be sure to pass along your thanks to Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Great customer service!
Excellent customer service from Nicholas! I had problems with two weighted straw cups that had the straws fused shut, Nicholas promptly helped me with the situation and offered a replacement! Thank you very much!
9 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Grace,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly help you with an issue and deliver the kind of service we strive for.
We will be sure to pass along your thanks to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service had lost a…
Amazing customer service had lost a bottle and they were very quick to send out a replacement.
9 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Bambi,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to resolve an issue for you so quickly and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Tommee Tippee has great customer…
Tommee Tippee has great customer service!
I inadvertently damaged two straws of my granddaughter’s cups in my dishwasher. They weren’t secured properly inside the dishwasher and fell to the bottom of the machine. Both came in contact with the heating element and melted.
I felt so bad for ruining her cups I contacted Tommee Tippee and offered to pay for new straws. Customer Support was so kind and understanding, they sent me two NEW CUPS for free!!
Thank you so much Tommee Tippee. You reassured me that outstanding people are the faces that make a company great.
Thank you again for your caring and support.
9 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Michael,
Thank you for taking the time to leave a lovely review of your experience with our Specialists.
We are so pleased to hear they they were able to help out after the accident with these straws!
Best wishes,
Tommee Tippee
Réponse très rapide et problème résolu…
Réponse très rapide et problème résolu immédiatement
9 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Bonjour Amelie,
Merci pour vos commentaires.
Nous sommes ravis d’apprendre que nos spécialistes Parentcare ont pu vous répondre rapidement et résoudre votre problème pour vous.
Nous espérons que vous continuerez à utiliser nos produits et services à l’avenir.
Meilleurs vœux,
Tommee Tippee
Easy to use!
7 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Tammy,
Thank you for taking the time to leave some feedback.
We are delighted to hear that you have rated us 5 stars on Trustpilot and that you are satisfied with the quality of our products and how easy they are to use. We hope you continue to love these as much as we do!
Warm Wishes,
Tommee Tippee
Quick resolution
I bought a set of bottles from Amazon, and within 6 months of use the measurement lines were wearing off. I had never used a sterilizer or dishwasher and they were always hand washed. I spoke with two agents and they are going to replace my bottles with no issues. Fantastic customer support.
6 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Ashley,
Thank you for taking the time to leave a review of your experience with our Specialists.
We are very happy to hear they were able to look into this and replace the bottles for you.
Best wishes,
Tommee Tippee
Sippy cup drainage issue--resolved!!
I have spoken to somebody named Lanre off facebook about a sippy cup that i bought yesterday that have leaked once i have used it even when it was fully closed, and without the holder for it. The other in the pack was perfectly fine and didnt leak a drop even through the spout. I have gotten quick responses and Lanre was very helpful with me when I couldn't find the batch number on the sippy cup. Easy to talk to and made it more stress relieving. Lanre couldn't find the proposed replacement they wanted to give me but instead found a 2 pack of sippys. Very greatful and happy about my experience with this person. Give them a raise if you have to!!
3 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Serenity,
Thank you for taking time to leave your feedback.
We're always delighted to that our Parent-Care Specialists were able to help resolve to you issue in a prompt and empathic manner, and deliver the kind of service we strive for.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Susie was awesome
Susie was awesome! I called in questioning not seeing the replacement parts on the website and she was able to assist me in sending me them! She also made sure I had the correct flanges . Great customer service!
3 marca 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Michaela,
Thank you for taking time to leave your review.
We are always delighted to hear when our Parent-Care Specialists are able to quickly get the parts you need out to you so you can keep pumping.
We will be sure to pass along your kind words to Susie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
5 stars
My original inquiry was not resolved: I was looking for replacement straws for the Superstar cup. The parts were out of stock. Support reached back out to me, unprompted, and offered replacement cups. I feel truly valued as a customer and appreciate the service.
27 lutego 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Harley,
Thank you for your feedback. We are delighted to hear that our Parentcare Specialists were able to assist you with offering to send you out replacement cups.
We are glad that you truly felt like a valued customer.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Lanre was helpful
Lanre was helpful. I needed 3 new valve replacements and unfortunately you guys don't sell them but the rep was able to help me out and send a replacement cup! I appreciate that alot. Hopefully in the future we can buy them seems like alot of parents would benefit from that!
25 lutego 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hello Kaylee,
Thank you so much for the amazing 4 star review about recent experience with us.
We are glad to hear that Lanre was able to help you to send out new cups as you needed new valves.
All feedback is really appreciated and please be reassured this will be feedback.
We hope to hear from you again in the future.
Warmest Regards,
Tommee Tippee
Excellence
The team asked what the problem was, how many items were affected, told me what I did wrong and sent me replacements for free.
23 lutego 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Sky,
Thank you for your feedback. We are delighted to hear that our Parentcare specialists were able to assist you with your problem and send you out replacements.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Sophie was very helpful!
22 lutego 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Des,
Thank you for taking the time to leave some feedback.
We are delighted to hear that you are satisfied with the service provided by our Parentcare Specialists and that you found this to be very helpful in resolving your query. We are thrilled to hear that you have rated us 5 stars and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
Morgan was so helpful
Morgan was so helpful. Our phone call disconnected and he still moved forward reaching out through email (which I provided during our call prior to the disconnect). And we were able to resolve the issues I’ve been having. I am so impressed by this costumer service!!
19 lutego 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help you resolve your issue and leave you with such a great impression.
We will be sure to pass your kind words along to Morgan.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I got in contact with parent support…
I got in contact with parent support due to needing a replacement straw for my son’s cup and the amazing Anna did a wonderful job helping with my issue. She was very kind and very fast with her responses. Would definitely recommend tommee tippee to other parents!
19 lutego 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Julian,
Thank you for taking the time to leave a review of your experience with Anna.
We are so pleased to hear that she was kind and quick in helping with your query.
Best wishes,
Tommee Tippee
Superb Customer Service
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and the agent, Nicholas G., was incredibly kind and helpful. I was hoping that it was a known issue and I could get some instructions on how to fix it, but he sent us a whole new unit instead. We truly appreciate it and look forward to using this brand for many years.
18 lutego 2026
Opinia niezależna
Odpowiedź od Tommee Tippee North America
Hi Nikol,
Thank you for taking time to leave your review.
We are always delighted to hear our Parent-Care Specialists are able to provide the level of service we strive for and leave such a good impression of us.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.