TOM FORD Recenzje 

Ordered item from their website late November. Website experience is poor, lots of items not in stock but not removed from the website. Have to click into each item to discover that it’s not in stock. Every time you navigate back, the pop up for the newsletter subscription pops up.

Item I ordered shows in stock and so I pay. Then….. silence, no notifications, money charged from card, and I wait, and wait. Two weeks later, I realise item still not here, check my card that day and the company have sent the money back to my card. Just a credit on my card two weeks later. No notification, no explanation. I phone customer services and they tell me the item is out of stock. BUT we check online whilst on the phone call and it shows IN STOCK still. So I order it again! Same thing happens!

I email to the customer services team to advise them - they are robotic responses, not a personalised service. They apologise the item is out of stock and if I am disappointed by this. Are you joking?’ I’m disappointed because your website is a joke and you take money and then cancel orders for items you can’t fulfil. Also the item you tell me on email is not on stock, still shows IN STOCK on your website. It takes a few emails to get the customer services (nameless emails) to realise that they need to DO SOMETHING about this item showing in stock for customers.

I am told there is no director or person responsible for the website or their service - which hopefully is untrue but just indicative of how they want to fob you off with platitudes and ‘so sorry’.

Worst website and service of a luxury brand - Tom would be shocked if he knew the joke that his company has become to customers based on these reviews. Store experience is fantastic - they need to close the online web shop, it’s appalling

AVOID

Shocked to hear Tom Ford is on the boycott list. I have about 15 bottles I've bought over the last two years. At around 300euros a bottle. That's quite an investment. But I met tom in London. At Gucci design team.i was the interior designer who did his pool house. I have two closets of vintage Gucci samples he gave me. 1998. How sadden he must feel that his name is associated with genocide. I would rather sleep with a clean conscious. Ps I have 6 tom Ford eyeglass frames. Never again!

i purchased Noir and Oud wood at Gatwick Duty free in September - when home i put the unopened Noir in my drawer whilst the existing bottle was finished. Today i opened the plastic packaging, and box to remove the bottle and found to my horror that the bottle was absolutely empty not a drop of cologne to be found. I contacted TF today and their response was you should only purchase through reputable retailers!!! so TF have a concession at Gatwick Duty Free and that is not reputable?? The flippancy of the response was beyond belief, rest assured i will not let this go.
Clearly a bottling error not a customer error. All of a sudden my favourite cologne feels tainted.

Absolutely shocking customer service, from what is an apparent luxury brand.

Sold expired beauty products!!!! Purchased the Traceless Foundation Stick and The Soft Matte Foundation ($90 each) Nov 2023, ordered directly from Tom Ford expecting fresher batches of foundations compared to ordering from another authorized retailer (Sephora, Nordstrom). I couldn’t believe when I received my order to find both foundations were manufactured in 2019, both over a year expired. Contacted customer service immediately, assumed I’d need to return and they’d send replacements, I waited a week for a response, customer service only offered a refund once the products were returned, no replacements!? I’ll be shipping them back but beyond frustrated, what a waste of my time. Beware Buyers: Check the batch codes, this company doesn’t have an issue selling expired products. I have a funny feeling the foundations Ill be returning will eventually be sold to another customer.. I’ll never buy Tom Ford products directly from them again..

I’ve been using Tom Ford Oud Wood for the past 4 years,I purchased a new bottle yesterday from a reputable company only to find well when I got home that the sillage longevity and projection was non existent..I’ve made enquires and the formulation has changed…why hasn’t TF come clean and admit there is an issue with this product…All I can say is do not purchase this product ! I’m gutted as I now have a 100ml bottle that smells of nothing like the bottle I purchased a year ago ! Perhaps drink it

Clothes are below market quality. Worth 10 quid max. Be careful ❕ Customer service 0. One month later they still haven’t addressed quality issue

Ordered 100ml of a fragrance, customer support lie and say I only ordered 50ml and refuse to sort out the issue. Warning to everyone do not shop here, your issues will not be resolved. Please buy at any other perfume/high fashion store

Ridiculous service

the metal framed aviators became ‘baggy’ so that the arms were too wide for my face. it was not possible to tighten the arms as the screws didn’t tighten anymore and eventually the arm fell off while i was out!
no help or support to rectify from the store.

I've long been a fan of TF aftershaves but it's time to move on. I have noticed a massive difference on the longevity of the aroma over that past 10 years.

More noticeably on the Tom Ford Oud Wood. It just doesn't last as long on the skin, it's almost been diluted and made weaker.

There was a time I could spray it once on my neck and my good lady could smell it until the next day, If it managed to get on my clothes, I could smell it even after being washed with the smell getting stronger whilst ironing!

Now - I have to spray it 8 times to get the same aroma and it's gone in hours ... mmmm I wonder why that is? Ive foolishly been using more and buying more, but no more, I'm done.

On another note, Oud Wood intense was incredible, the smell and longevity was out of this world... but they stopped making it. Tom Ford, what are you doing?

It's time to spend my good money on something else.

I had difficulty purchasing a fragrance online. Customer service tried to do it over the phone. They looked into the issue which was an error at their end. They suggested PayPal instead which worked. They went above and beyond to help me, and the order arrived before a 24hr period has even been reached. Excellent service thanks so much. 5 star from me.

Excellent customer service. I wrote to Tom Ford customer service about a expensive perfume l purchased in a airport. They came back to me within one week and offered me a full refund. I couldn't be happier with their response.

Ordered some beauty products for my wife online. DPD failed to deliver. “Customer service” totally disinterested. Refund requested but could take two weeks to arrive…..

After having Tom Ford eyeglasses about 7 months, it was broken in the middle while cleaning. The service in my country said it is because of my fault. And regret to change it. I also asked the center of the company. They also said can’t help. What a brand. Be aware of this brand.

Want to buy Tom Ford sunglasses?

Hope they don’t fade like mine! Bought them in Spain whilst on holiday and they expect me to return them to the shop to get them repaired! 😂

Nothing they can do apparently.

Worst customer service I’ve ever experienced, honestly!

⛔️

What a greedy company

Absolutely rubbish website that doesn’t let you pay through pay pal, credit cad or Apple Pay due to software issues, customer service is as much use as an astray on a motorbike and I’ve just noticed that the boxers I would have liked at half price (£45) are now £54 as they have actually put them up (in a sale) to £108 and they were £90

You really couldn’t make it up!

Always saw Tom Ford as a luxury brand, couldn’t be more wrong. Back in June I purchased some sneakers which on wearing for the first time the dye on the sneaker bled all over them and on my clothes.
On complaining I sent the required proof of purchase, photographs, which I got a very quick email back apologising saying would I like a refund or new pair, I opted for a new pair which I was told would be with me in 5 working days.
One month on, there is no sign of the replacement, since then I have contacted customer services 5 time by email to get an automated response saying the department will come back to me. This has led to me then having to call them, which I was put on hold being told by a manager, it has been referred to high priority and that I would be contacted in two working day, again no response.
To me Tom Ford, not only isn't the luxury product I expected, but worst of all is the terrible customer service. I would avoid at all cost.

i bought a pair of sunglasses cips to go with my tomford glasses and the magnets line up nicely but the actuall shades are smaller then the glasses so Ill have to return then. I requested a returns label and got a standard reply giving me a ticket number. I have not heard anything from them since. All I want is a return label. Where is it?