Todd Snyder Recenzje 

212
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I am located in Canada and ordered a suit from Todd Snyder's Canadian website. Just before my purchases were shipped, Todd Snyder removed the suit pants from my order. I was advised that the Canad... Zobacz więcej

Oceniono na 5 z 5

I've been wearing TS for many years along with other brands. For last few years I have become a strictly TS guy. The materials, designs, style,.. of Todd Snyder cannot be beat. Especially if you are o... Zobacz więcej

Oceniono na 5 z 5

Well, I am a sucker for a bargain on beautiful clothing that fits, but was new to Todd Snyder. So I took a chance on these white, wide-whale Italian corduroy pants that were a final sale. Being 6‘5“/1... Zobacz więcej

Oceniono na 5 z 5

First, customer service is outstanding. Knowing your product is key. Clothes are of beautiful fabric, seams, and cloth align from back to front, and excellent quality all around. Pieces go from one se... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Say hello to a smart way of dressing. Menswear designer Todd Snyder offers timeless essentials, statement pieces, custom suiting, and iconic accessories, all of which embody the best of modern American style.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

212 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(212)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 124

Napisz recenzję
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Oceniono na 3 z 5

The clothes are nice but the shipping…

The clothes are nice but the shipping is unreliable. I pay for 3 day delivery and it takes 4. Its one day, but I am paying for THREE day delivery- NOT FOUR. I purchase from Ralph Lauren all the time, and when I pay extra for 3 day delivery it is here in three days. TS, if you want anymore of my business, figure it out.

7 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Great experience, multiple seasons…

Great experience with TS on multiple orders. I constantly get compliments on when wearing any TS items (from suits to sweater polos) and was surprised at how quickly any order arrived. Breadth of style and collabs were appreciated and exciting to see.

30 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Great experience

Great experience, bought a heavy white t, a cool embroidered button down, and some linen shorts. Been rocking all my gear and loving it. Todd Snyder is awesome I wish someone told me about them sooner

6 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Great style for work

I got a few things to refresh my work clothes and have gotten so many compliments. I was blown away by how quickly I got my items, I ordered Sunday night and they were at my door Tuesday!

3 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Multiple quality issues

Bought 5 chinos, two overshirts. Within one month of wear, the main button on one chino ripped out, a belt loop ripped off of another pair, and the cuff button broke in half on one of the shirts. I will never buy clothes from Todd Snyder again. Bummer - fit and design were great.

2 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Company Sends Defective & Missing Items – Zero Customer Support!

I strongly advise against purchasing from this company due to my extremely disappointing experience. I ordered two watches from their website, but only received one— which was defective. To make matters worse, the second watch was completely missing, and they had only sent me an empty watch box.
When I contacted their customer service to resolve the issue, they refused to take responsibility, insisting that they inspect all items before shipping. Instead of offering a solution, they told me to dispute the charge with my bank. This lack of accountability and unwillingness to assist customers is completely unacceptable.
Unfortunately, I failed to research their reputation beforehand, but after looking them up, I found numerous complaints, including poor ratings with the BBB that they seem to ignore.
If you value good customer service and reliable transactions, I highly recommend shopping elsewhere to avoid the frustration I experienced.

13 marca 2025
Opinia niezależna
Oceniono na 5 z 5

I bought the Kanata/Todd Snyder collab…

I bought the Kanata/Todd Snyder collab and the quality is beautiful. Fast shipping and great quality items. I look forward to seeing what next years piece will be

30 stycznia 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Mark,

We're happy to hear that you enjoyed our Kanata collaboration! If you need further assistance, feel free to reach out to us at concierge@toddsnyder.com.

Bes,

The Todd Snyder Team

Oceniono na 1 z 5

I ordered a cashmere sweater for a…

I ordered a cashmere sweater for a Christmas gift ($348). It came with a tag on it for $298. When I complained they gave me a price match??? and directly below were the same sweaters for $348. After jumping through hoops to get a phone number I was directed to a ‘concierge’ email address to request the refund. It wasn’t a price match, they’re selling the same sweaters for different prices. The cashmere from China was also thin and not great quality. I’m done with Todd Snyder which is an overpriced wanna be, owned by American Eagle.

17 grudnia 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Nina,

Our records show that you contacted our concierge team on 01/08, and a refund for the difference was issued within 2 hours with an email follow-up. If the refund has not been applied to your account, please contact our customer service team at concierge@toddsnyder.com, and they will be more than happy to further assist.

Best,

The Todd Snyder Team

Oceniono na 1 z 5

Overpriced and poor quality

The style is good. The buck stops there. The fabrics used pill easily - they don’t wear well. One wash and the item is ruined. Do not recommend based on poor durability. The company does not own its product quality.

Thank you for the reply. I accepted the store credit begrudgingly due to TS’s decision that despite caring for the garment according to the label and it being destroyed did not warrant a refund.

I never used the store credit because as stated above, the quality is poor and I don’t recommend it.

Hope that helps!

14 grudnia 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Thom,

We're sorry you were unhappy with the Italian Recycled Fleece Full-Zip Jacket purchase in Toasted Brown. We originally asked how the piece was cared for so we could further understand how the pilling happened, as this can happen depending on how the sherpa is cared for, but you mentioned that it was not washed. Based on this review, it seems that the item was washed, and we would like to know how the item was cared for so we can better understand what happened.

Our team offered you store credit in good faith for the amount you paid for the garment, and you accepted it. Please let us know if you need assistance using this code by contacting our customer service team at concierge@toddsnyder or if you have any additional questions.

Best,

The Todd Snyder Team

Oceniono na 1 z 5

Complete fraud

Complete fraud - buyer beware!! Clothes are very poor quality and nothing like shown on models in their site. They lack the same cut and style as on the models. Despite the guarantee that you can return any item purchased between Nov 20 and Dec 31 - they will not accept returns on most items. Reporting to better business bureau as well. Do not fall for this scam.

9 grudnia 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Chirstopher,

Kindly note that our return policy does not apply to final sale items stated on the product ages before the order was placed, which is what you requested to return. You sent pictures of the items you were unhappy with but did not specify what did not match what was advertised on our website, and no discrepancies were seen.

We understand you did not like the items received, but we cannot offer returns for final sale items.

Best,

The Todd Snyder Team

Oceniono na 4 z 5

Raveling sleeve seams from Todd Snyder…

Update - Todd Snyder did give me a store credit for the shirt! I purchased a shirt from Todd Snyder and only wore it 3 times. I washed it according to the instructions and allowed the shirt to dry laying flat. Within 3 washes, the seams in the sleeve came apart.

13 lipca 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Kent,

We're sorry about your recent experience with your Long-Sleeve Merino Tipped Polo in Classic Burgundy. Our team gave you store credit for this and made a new order.

Feel free to contact our customer service team at concierge@toddsnyder.com should you need further assistance.

Best,

The Todd Snyder Team

Oceniono na 1 z 5

Beware of their shipping errors

Ordered a $1200 suit and got sent a pair of converse instead. When I reached out to customer service, was told my original purchase is now sold out.

Extremely disappointed and annoyed with this situation. Really expected better

4 października 2024
Opinia niezależna
Oceniono na 1 z 5

Very lengthy delivery and return process

I like the design of the Todd Snyder clothes. Seems a little overpriced for the quality you get. But many brands have that problem. The crazy thing is their shipping and return process. It takes forever to receive the product. The return is even crazier. It takes at least a full week, if not longer until it arrives in their warehouse. Then the warehouse takes 10 (!!!) business days to process the return and then obviously the industry standard of 5-7 business days until the customer receives the refund on their credit card. Given the appearance of a luxury brand, this is absolutely inacceptable. Even if I like the design, I can't continue buying this brand.

13 września 2024
Opinia niezależna
Oceniono na 1 z 5

Do not order your clothing via this…

Do not order your clothing via this website. I received a completely wrong order (wrong size, color, model...) and now have to pay high return costs. Normally I never write a review, but now I will make the effort and warn you: do not order from this website!

18 lipca 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Tibo,

We're sorry to hear that you experienced some issues with your order. I could not find your name in order to have someone in our customer care team contact you to resolve this. Kindly note that you may reach our customer care team at concierge@toddsnyder.comto report this and they will more than happy to assist.

Best,

The Todd Snyder Team

Oceniono na 1 z 5

Do not place online orders with Todd Snyder

Have placed three orders for items from Todd Snyder. They only got one of those orders right. Also, if Todd Snyder were a real premium or luxury brand, the staff at the retail locations would not refuse to assist with returns.

3 lipca 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Paul,

We're sorry to hear about the experience you've had with your recent sock orders. It seems to be that we had an inventory issue when we received these socks from our vendor causing these unfortunate inconsistencies.

Our Boston store was not trained to accept returns for wrong items received at the time of your visit, which is why they referred you to the online store. We see that our customer service team was able to resolve this for you, but please contact us at concierge@toddsnyder.com should you need further assistance.

Best,

The Todd Snyder Team

Oceniono na 1 z 5

I recently ordered a pair of shorts for…

I recently ordered a pair of shorts for 178.When I received them they were to large..I went on line and tried to follow the steps for exchange which were not clear at all.I shipped them back 7 days ago and are receiving them today..Wanted to just exchange for a different size but can’t because I was to I just returned them and didn’t ask for a exchange.Although the instructions for exchange were not clear I was told it would be 12 days after they received the shorts before I get my refund..I asked if the could somehow just exchange for the correct size and was told nothing they could do..My thinking is for a high end clothing line the customer service would be better considering the price of their clothes..So this point on I will not be ordering anything from them w..

20 maja 2024
Opinia niezależna
Logo Todd Snyder

Odpowiedź od Todd Snyder

Hi Billy,

We're sorry to hear that you had trouble with your return. Kindly note that once a return is in transit or delivered, we are unable to systematically start an exchange. Our return form journey asks customer if they would like a return or exchange in order to finalize the transaction, but we understand that this may have not been clear enough at the time.

If in the future you find yourself needing assistance, please contact our customer care team at aconcierge@toddsnyder.com and they will be happy to further assist.

Best,

The Todd Snyder Team

Best,

The Todd Snyder Team

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