It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... Zobacz więcej
Reakcja na opinię
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... Zobacz więcej
Reakcja na opinię
(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.
Dane kontaktowe
3,1
Średnia
267 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Wonderful tasting experience
What a wonderful tasting experience. It was truly a very special Valentine's treat. The quality of the chocolate is beyond words. Thank you! The only thing with room to more perfection is the gift wrapping.
18 lutego 2021
My lover's and my favorite…
Literally my lover's and my favorite shared pandemic experience. So delicious - each bite took us on a journey of taste & experience.
We loved the packaging, the presentation, the design. PERFECTO
17 lutego 2021
Verrrry niiiice
Delivery was on schedule.
Packaging and presentation are excellent.
Quality of chocolate is outstanding.
We will buy from Ta’ok again!
5 lutego 2021
Best I;ve ever had!....when do you…
Best I;ve ever had!....when do you expect the next arrival of Galapagos variety? DR
4 lutego 2021
Odpowiedź od To'ak Chocolate
Thank you Dean for your wonderful review 🍫We're excited to be shipping you our new Tasting Kit and so pleased to hear you loved our Galapagos edition. The good news is that we are about to start production of Galapagos Harvest 2019 and its availability will be announced via our newsletter in the next month or two. Warm regards from everyone in Ecuador—Carl
Odpowiedź od To'ak Chocolate
Thank you schotts for the wonderful review 🙌We're so pleased that you enjoyed our Signature bars and we trust you will have a memorable chocolate experience with our new Tasting Kit that is on it's way to you now. Warm regards from our team in Ecuador—Dennise
Your chocolate is indeed very good, but
Your chocolate is indeed very good, but the price is insane. I like to support the people that provide the real work in the fields rather than a large corp entity, but your prices are far to high to justify repeat purchases.
18 stycznia 2021
Odpowiedź od To'ak Chocolate
Thank you Dan for your honest review. We're really pleased to hear that you enjoyed our chocolate. Given your interest in supporting direct trade and supporting farmers, you might be interested to take a look at our first sustainability report, recently published on our blog (https://on.toakchocolate.com/transparency). I can also share with you the news that we are working on launching a new flavor/inclusion line of chocolate which will be available at a more accessible price point. We hope you will come back to give it a try once it has been launched. Warm regards from our team in Ecuador—James.
I recommend you verify your possible…
I recommend you verify your possible comercial destinations, I pay for product and after I payed someone contact me that it was not possible to send merchandise to my country, unlike experience, anyway thank you
15 stycznia 2021
Odpowiedź od To'ak Chocolate
Dear Eduardo, we are sorry that we were unable to send chocolate to your address in Mexico. Unfortunately we recently experienced several failed shipments (with FedEx) due to Mexican customs returning the chocolate or taking excessively long amounts of time to process the customs clearance. As a result we are no longer able to ship to Mexico. Your order reached us just before we removed Mexico as a shipping destination. We contacted you straight away to see if you had an alternative shipping address and when you told us you didn't, we refunded the full amount of your purchase immediately. We hope the situation improves in the future for shipments to Mexico. Warm regards—James.
Chocolate for the rich
I thought the chocolate was on the small side for 50 dollars but as the saying goes good things come in small packages. The packaging was very exquisite.
14 stycznia 2021
Phenomenal. A must have.
Phenomenal. Best chocolate ever. I will be definitely snagging one of these every year. The aged chocolate is so good. There are so many hidden favors. The box and wrapping was exquisite. Thank you for such a wonderful experience.
14 stycznia 2021
To’ak chocolate offers a unique…
To’ak chocolate offers a unique experience of taste and pleasure. I love it
13 stycznia 2021
The most money I have ever spent on…
The most money I have ever spent on chocolate and worth every single $1.00.
Bravo!
12 stycznia 2021
Small and lacking flavor
The product was about 1/4 the size I expected it to be. It was nicely packaged, but even when following the instructions experience of eating the chocolate just isn't great. Not much scent and not much flavor when eating. Even letting it melt in my mouth.
11 stycznia 2021
Odpowiedź od To'ak Chocolate
Hello David, thank you for sharing your feedback with our team. We are sorry to hear that you were not satisfied. We do our best to make the weight and size of our product clear to people on our website and in our product descriptions (in this case "18 Mini Bars 100% Cacao"). We will reach out to you to see if there is anything we can do to rectify the issue with your purchase. Warm regards from our team in Ecuador — James.
The dark chocolate is the best that I…
The dark chocolate is the best that I have ever had!!!
9 stycznia 2021
Such a great quality product by a great…
Such a great quality product by a great quality team. Love what they're all about.
7 stycznia 2021
Happy Customer
First off, I want to say Toak as awesome customer service. I emailed them because of a problem with the shipping issues and they were so kind and friendly and fixed the issue. Also, the Toak chocolate is something I’ve never tasted before. It is awesome and can tell the difference between them and Hershey’s for example. Last, the packaging and presentation are beautiful. Will defiantly buy from them again when time is right.
7 stycznia 2021
Really great🤠
7 stycznia 2021
The chocolate is not worth the money.
The chocolate was okay so far but I have had better. The cost for nine bites of chocolate was ridiculous and when I made the purchase I didn't realize how small they were. Great advertising however.
6 stycznia 2021
Odpowiedź od To'ak Chocolate
Thank you Christy for sharing your feedback. We're disappointed to hear that you were not completely satisfied with your purchase. We do our best to produce chocolate that meets our own quality and ethical standards by sourcing heirloom cacao beans, paying the highest prices in the market to farmers, and elevating the chocolate tasting experience on to the same level as a fine wine. We appreciate that everyone's preferences are different and each one is valid. We thank you very much for giving To'ak a try and send warm regards from our team in Ecuador — Carl
Very disappointing
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The texture was not smooth or silky, was slightly dry and had a bitter aftertaste. The presentation box was very cool. A lot of hype and no delivery.
26 grudnia 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Dear Dr. Colbert. Thank you for sharing your review. We are sorry to hear that our chocolate fell short of your expectations. The descriptions you offer are very distinct from how our chocolate should be experienced in terms of taste, texture and aftertaste. While the odds are low, there are a number of factors that could lead to the chocolate being spoiled before you tried it. It is also possible that our chocolate is not a match for your palate. I will reach out privately to see if there is any way we can make it up to you. Warm regards from our team in Ecuador — James.
Best chocolate I ever tasted
Best chocolate I ever tasted! And it's just great to know that by buying To'ak I am supporting the farmers that grow the cacao, that they are paid a premium price for their hard work. Also makes for the perfect Xmas gift.
18 grudnia 2020
Opinia niezależna
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