T-Mobile Recenzje 611

Bought a phone from Walmart back in August of 2025 was told it was $35 fora phone for new customers and I only had to pay a connection fee. Found out each month that my bill went up $10 each month until the final fourth month when I quit paying because my bill turned out to be $160 for one month I then found out that I was paying for a phone that the deal at Walmart was a scam and that the lady selling me the phone at Walmart was the scammer of T-Mobile so now I am leaving reviews to let people know what kind of crappy company this is and that they should not deal with this company in this company should be shut down I've had my business phone number through Metro for umpteen years and now that I switch the T-Mobile they've also took my business phone number and won't give it back unless I pay them that money for service that is crappy to begin with. So if you're thinking about using T-Mobile you should really check out other companies there's a lot better companies out there than that company like I said I was with Metro for years and now I don't think I want anything to do with any of their sister companies I now have to change my phone number through my whole business and lose money and I'm going to seek a attorney for guidance in this matter because now they have costed me money through my business

I ordered a phone over a month ago but still haven’t received the phone. I called customer service to file complaint almost a month ago and they keep lying to me

T-Mobile fraudulently reopened closed my closed account, sending them to TSI collections harassing former clients such as myself at #732-636-7667. I only have a legally binding contract with T-Mobile. I do not have a contract with TSI. TSI has no right or legal avenue to reach out to demand payment other than paltry scare tactics.

Not only did T-Mobile successfully close my account upon final payment with confirmation. I followed up with a manager at T-Mobile afterwards who confirm this for a second time.

The correct action I am securing, is to file a report with the Better Business Bureau and report the same complaint and verbiage to Trans Union, Experian and Equifax citing that I never signed a contract with TSI. A step further is to report fraudulent activity unauthorized on your account without your involvement, to the federal trade commission. Upon reading further reviews on Trust Pilot, it seems that this is a desperate attempt for T-Mobile to acquire funds in a very pathetic, disgusting , weak, and illegal method from former clients. As I have noted in detail from my personal experience.

Cancel/CLOSED our T-Mobile account back in June, went back to ATT because their service is really bad on the Navajo Nation. Now they are charging us for a free promotional line we didn't ask for or use. Very FRAUDULENT business on their part. We went into the store to make our final payment and informed them we are closing our account and Customer service is saying we should have call them and notify them we were closing our accounts and its a valid charge.

Customer Service has us on a crazy carousel from HELL and we just want to get off! Supervisors just hand up on you or give you the silent treatment, very childish of them. They even gave one in person sales rep at the Tmobile store a hard time about verify is Badge#.

I added to my account an internet service. While in the store I spoke with team members Kionte and Kristy which did a GREAT job however when adding the internet service that was being advertised for $35 per month with Mesh guaranteed for 5 years when I received my bill the service I was told I would get cost $55 per month even though i was told a number of times it would be $35 per month. In short, they were not truthful with the agreement. It was a car salesmen stunt of dishonesty used to get quick sale. Not good customer service. No-one told me about the All-In Home internet package?? The rude Hispanic store manager at Atascocita store in Humble, Texas came out to say to continue with the MESH service I would have to pay $55 per month and it didn't matter what the previous store employee told me! I told the manager since they broke the verbal agreement, I would also return the $1,000 phone as well that was added.

NO customer service, and no more online network access to the routers so we as customers cannot fix problems. This is the worst company, outages, and also hacks. Streaming box worked fine for an hour or so but now won't accept my router password, and of course there is no chat or phone service after "hours".
DONT DO BUSINESS with T-mobile.

I activated T-Mobile's home internet service on August 13th under a 14-day trial that was supposed to have no fees if returned on time. I realized quickly that coverage in my area wasn’t great, so I canceled the service online and returned the equipment on August 23rd, well within that trial period.

Unfortunately, it turned out that my cancellation wasn't processed correctly by T-Mobile’s rep, and the service only got officially canceled a month later on September 23rd. I was told to call back on October 14th for my refund. Now it’s September 15th, and I’m being told to wait yet another 30 days for a simple $66 refund.

This whole delay feels really unreasonable for something that should have been straightforward. While the customer service rep I spoke to recently was kind, the process itself has been frustrating. I just want future customers to know that you might face delays in getting refunds if something goes wrong. Hopefully T-Mobile can improve this process in the future.

Hello if you are thinking of becoming a T-Mobile customer run in the opposite direction.. Don't let them swindle you in with fancy promotions that you will never see.. But they are great at coming up with 50 excuses as to why you haven't gotten what they promised.. And on thing for certain and 2 things for sure you definitely will get a bill my first was 2 weeks after service.. After dealing with these failures I think I could open my own mobile phone company and tell you all kinds of lies and hope people believe it.. They're so good they forced me to at least give them one star they actually deserve -2..

I am a 8 year customer . when I called asking for an extra 2 days on an extension to pay a lousy 99$ because I was in the hospital for emergency surgery they told me nothing they can do! Really !! It’s systemic sir. I will be leaving this joke of a company when I pay my devices off. Plus charge 20$ line for reconnection?!?! They definitely need to rethink their customer service. Terrible!!!!

Honestly, these Tmobile stores are like used car lots. Disgusting. And the music! Not everyone listens to that r & b crap.

So I did the usual upgrade with T Mobil where you get 2 upgraded phones and you trade in the older ones. I did it over the phone because if you go to a T Mobil store and you don't get there right when they open and you're the first on line, you will be there for hours. I then called customer service to see how I will go about sending them my trade in phones and they said there will be a shipping label and instructions in the box with the new phones so I would simply ship back the old phones in the same box and affix the shipping label and bring it to UPS. There was no shipping label in the box with the new phones. I then began an arduous journey of returning the trade in phones. On the first call I was told that I would receive an email with the label and instructions. No email received. I then called them back and it took over 30 minutes for customer service to generate an email which contained a shipping label and a packing slip that said that I was returning one phone. I then called back and asked for a new email with a shipping label and a packing slip that said that I was returning two phones. After 2 calls they said they sent another email. Never got one. I then proceeded to make 4 more calls to customer service reps and "supervisors" who insisted that the shipping label reflected the fact that there were 2 phones being returned even though it didn't say so. I then asked for a regular composed email with the pertinent information stating that I was returning two phones and I would simply use that as my packing slip and keep a copy for my records and I was denied and told that it doesn't work that way at T Mobil. In my last call to a "supervisor", she was rather condescending in tone and she said that everyone has told me the same thing and this was the way it was going to go whether I like it or not. Every consumer should be concerned about the fact that this new entitled workforce that we have in 2025 seems incapable of even composing and sending a simple email, notwithstanding the fact that we are are dealing with a company here that actually makes their money off of the transfer of information!

Worse phone I have ever had. Can't do anything without a pop up jumping in and wiping out any progress made on what I am doing. DO NOT BUY THIS SHITTY PHONE.

Terrible customer service. Overcharged when we left for another company and 2.5 months later still getting the run around trying to get a refund of my overpayment. They still have my bank listed on autopay but can’t refund my money even though they were paid on time monthly for 3 years?!!! Run!

I signed up for a certain plan and was clear several times that I did not to switch to tmobile if that plan wasnt applied. When I got the first bill it was clear that I was put on another plan without my knowledge. Plus I was having dropped calls and people couldn't understand me on calls. Nobody seemed to care or think this was problem when I brought it to a supervisor's attention. I paid $168 per phone for two phones which I returned. They are reimbursing me $42 per phone.

T-Mobile is a bunch of LIARS! Don't believe them when they tell you they will offer you a promotion! They won't actually pay you. What they will do is overcharge you and provide crappy service. Not worth the money!

Julia, a representative here. Just horrible and unprofessional. How can a representative deactivate when that wasn’t what was requested? Specifically, called end of August where my American phone number was still VALID. And I was still put on HOLD multiple times. I was told and even confirmed the payment will be $20 every month. But got an email with deactivation and gave a call back and to realize same representative as last time! but Julia decided that she wanted to say “The other representative must have” No. And the tone too, unprofessional. Even if it wasn’t Julia. Seems like from other reviews it wasn’t the first time. Will never ever recommend and use T-mobile again.

Living in Seattle, WA I used to love TMobile as my cellular service provider. Locally headquartered, why wouldn’t I support the business operating in my own backyard, right? Well, I am beginning to passionately DESPISE the carrier and simply wanted to share with anyone considering to give their hard earned money to a company that consistently leaves a bad taste in your mouth. Amongst so many issues I’ve had over the nearly three years I’ve been with them, I’ll write about two major issues that I believe no one should ever have to deal with their cell phone providers. The first issue (it still, to this day, makes me angry and ruins my day whenever I’m reminded of this incident) has to do with my 2024 Motorola Razor Plus I had purchased thru T-Mobile. I had been using the phone for a little over 10months, then one day I noticed I had to throw it on a charger only 3 hours after it had been fully charged. Even on standby with absolutely no use of the device, no calls, no online surfing, even then my phone only lasted up to about 3 hours. So I kept charging it throughout the day, and though it was an extreme inconvenience, it had to be done just so I could use my cell phone. Then about two weeks after that stsrted happening, my phone suddenly turned off in a matter of minutes after fully recharging, until it came to the point that it wouldn’t hold a charge at all, unless it was plugged in. So I basically had a portable “home phone” service. I went into the retail store when it first started happening, and was told the battery may be weak but it may just be a temporary thing and it may “fix itself” so I shouldn’t buy an expensive battery just yet. About six weeks had gone by, and remember, I had to keep my phone plugged in just to use the damn thing. Well one night, I wake up to my smoke alarm blaring and my home office on fire! The battery on the phone had exploded and it caught some papers on fire, which led to a small fire that could’ve destroyed my home. Now I was angry because of the stupid advice I took from the associate at T-Mobile about waiting to see if the battery would fix itself. The exploration had destroyed my phone and when going back to that same store, I was pretty much told, “better luck next time.” I was confidant T-Mobile was the type of organization that would want to retain their customers, especially if it would only cost them a couple hundred dollars to replace my defective phone that I was STILL paying them for. But nope, they told me because it had been THREE DAYS after the one year manufacture warranty, I would just have to spend another $800 to buy a new phone. Although that really ticked me off, THREE DAYS??? I left the idiot at the T-Mobile retail store still confidant that T-Mobile would, if not make it right, would at the very least help me get a replacement phone for the defective phone they had sold me. So I called the customer service toll free line and spoke with a gentleman in the Philippines, and after explaining how I felt I got duped into buying a defective phone, the gentleman reassured me that T-Mobile would correct the issue by sending me a brand new RAZR that I was STILL on the hook for paying for. He told me he would get everything in order and would call me in exactly 2 days from then, at exactly 2pm. So I eagerly waited a couple of days for him to call me with a date as to when I should expect my new phone to arrive. Well, a couple of days later when that call never came, I called and explained everything that had happened. The gal I spoke with told me that the person whom was supposed to call me had been calling in sick and wasn’t in the office for him to fulfill his promise of replacing my phone. I told her that was fine, I just needed a replacement phone and that it was extremely important that T-Mobile put a sense of urgency on it because I was missing very important phone calls in lieu of not having a phone. She then told me the same thing the first guy told me, that she’d have everything ready in two days and would call me to let me know what the next steps were. So, I hung up and waited two more days and sure enough, I never received a call. So I call them again, and at this point I’m very annoyed and extremely impatient due to not having access to the number I was paying T-Mobile for. I was missing so many important calls. So I called them and spoke with the third person who passed me to the fourth person with broken empty promises at T-Mobile.The fourth guy introduced himself to me as the manager whom could fix all the issues and could guarantee their promises were good.He said he’d send me a new RAZR and he’d credit me a month for the inconvenience, and that he’d call me in a few days to tell me the next steps, and the date in which I should expect my new phone.Needless to say, NO CALLS EVER CAME and it took me about 7 tries to finally get a hold of the manager I had spoken with. NO RESOLUTION YET

I’ve been a loyal T-Mobile customer for nearly 24 years, but I’m very disappointed in how loyalty is treated today. In the past, long-term customers like me were rewarded with free or discounted top-of-the-line phones, and T-Mobile even had a loyalty department to show appreciation.

Now, when I call for an upgrade, I’m told the best offers are only for new customers or those adding new lines. Since I don’t need a new line and I’m not a new customer, I get no consideration for my decades of loyalty.

It saddens me that after so many years of trust and satisfaction, T-Mobile no longer seems to value my business. Unless this changes, I’ll be forced to consider switching providers to one that shows appreciation for long-term customers.

David Avila on Facebook currently in litigation with them anybody else doing the same please reach out we need to work together to stop this corrupt business

Here’s a personalized, positive review highlighting Veronica:

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⭐️⭐️⭐️⭐️⭐️ Outstanding Service at T-Mobile!

I had such a great experience at the T-Mobile store, thanks to the amazing store manager, Veronica. From the moment I walked in, she greeted me with a warm smile and made me feel completely at ease. Veronica took the time to listen to my needs, explained my options clearly, and made sure I understood everything before making a decision. Her professionalism, knowledge, and kindness truly set her apart.

It’s rare to find someone who cares so much about their customers, and Veronica goes above and beyond to make sure you leave happy. Thanks to her, I’m confident I made the right choice with T-Mobile, and I’ll be recommending both the store and her to my friends and family.