I purchased tickets. I checked out as a guest utilizing an Apple email instead of my gmail. I could not find my tickets anywhere. I utilized the contact us instant message option. Jan was great b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was a horrible experience. I paid for tickets that were promised to be delivered "in time for the concert". 24 hours before the concert, the tickets I purchased were suddenly "unavailable," and... Zobacz więcej
Reakcja na opinię
I want to write this review to Tixr and AnExperiencewith to correct an original review I wrote in haste. I believed I was being scammed as the Mel Gibson event was postponed with such short notice... Zobacz więcej
Reakcja na opinię
I purchased a ticket for a multi-day festival. Then I got worn out over a long Thanksgiving holiday by family stuff. When I opened my email on Monday there was a reminder that ticket prices would ri... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Buy tickets to festivals, conferences, tours and venues worldwide. Get rewards like discounts and upgrades for bringing your friends!
Dane kontaktowe
Santa Monica Blvd 225, 90401, Santa Monica, Stany Zjednoczone
- support@tixr.com
- tixr.com
4,0
Dobra
273 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Accidentally bought my tickets for the…
Accidentally bought my tickets for the wrong date & was very quickly and easily exchanged with no issues. Thank you kindly. I appreciate your help.
16 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thank you for the 5-star review!
Customer service was great!!
Customer service was great!!! I accidentally sent my ticket confirmation email to an email that was full on storage so i didn’t receive it. i quickly emailed support after updating my storage and they quickly got it sent to me. within 20 minutes fast!!! i was very pleased with the help i received. thanks to them i didn’t panic for long.
17 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Appreciate the great review, glad we could help!
Odpowiedź od Tixr
Thank you so much for the 5-star review!
Fast and Helpful!
An error happened during my purchase (still undetermined if it was user or system error) that resulted in me getting a ticket for an incorrect date. The Tixr team was quick to respond and help me resolve the issue and made sure I had a ticket for the correct date. From my first contact until resolution, it was less than four hours.
15 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thanks so much for the 5-star review, Ramona!
The Tixr Team were so helpful
The Tixr Team were so helpful!
They were accomodating to my needs and answered my questions thoroughly! :)
11 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thank you for the great review!!
Quick and helpful reply to my question…
Quick and helpful reply to my question about my order
12 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thanks for the great review!
Great customer service!
Wonderful customer service! They fixed a simple issue in a matter of minutes. Communication was easy and simple :)
11 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Glad our team could help! Thank you!
Prompt and helpful customer support.
11 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Appreciate you taking the time to leave a review!
Customer service was excellent to deal…
Customer service was excellent to deal with, the issue was odd and took a while to replace but communication was great the whole way.
8 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thank you for the 5-star review!
Quick and Easy Name Update
I needed to change one of my tickets to reflect my husband's name, and it took maybe 5 minutes for ya'll to respond, then I gave his info and that was all! 8 minutes total to have this handled for a beloved upcoming festival!
8 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Appreciate your feedback, and thank you for the 5-star review!
Excellent customer service
I had a ticket issue and once I reached out via email, I got a response and a fix within the hour. I’m impressed with Customer Service!
8 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Glad we could assist, and thank you!
Amazing customer service (:
The support team was so quick to acknowledge my concern with our tickets, and helped me out tremendously! I have not received such fast and helpful service in quite some time! This is my first time purchasing from Tixr, i will definitely keep them in mind for the future now! Thank you to your team!!
7 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thanks so much for this great review!
Fast response and solutions to the…
Fast response and solutions to the small issues I had.
29 kwietnia 2025
Opinia niezależna
Odpowiedź od Tixr
We really appreciate your feedback and the five star review, Dafne!
awesome customer service recovering tickets
I was initially unable to secure my previously purchased tickets to an upcoming concert as my work email had been terminated when I retired. Tixr customer support responded promptly ( same day) and worked with me to transfer tickets to a new email address. This occurred after hours on a weekday and weekend. Very impressed !! Absolutely outstanding customer service at a time when most companies don't put much emphasis on this.
1 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thanks for the great review, Andy! We value your feedback and are glad we could help resolve the issue.
The issue was I never received any…
The issue was I never received any confirmation of my order and no link to the ticket
Thankfully customer service reached out but I have already found the website and hopefully the ticket will work
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Tixr
Hi John — thanks for the review! Our team responded to your message on May 1, and you confirmed later that day that everything was in order with your tickets. If anything has changed or you run into further trouble, feel free to reach out anytime. We're happy to help!
— Tixr Fan Support
Wanted to upgrade my ticket and the…
Wanted to upgrade my ticket and the option wasn’t available the representative was so helpful and walked me through every step and gave clear instructions, thanks to Tixr I was about to accomplish what I set out to do 🤗 10/10 experience
1 maja 2025
Opinia niezależna
Odpowiedź od Tixr
Thanks Rolande! We really appreciate the 5-star review and we're always here to help.
Timely Support
They were able to make requested adjustments, were reasonable and incredibly timely with their email response!
30 kwietnia 2025
Opinia niezależna
Odpowiedź od Tixr
Thanks for the 5-star review, and we're glad we could help!
Payment issues
My last few payments failed and I was worried my payment plan was going to be cancelled. I knew I had the funds available and was getting frustrated they kept failing. The support person helping me was very patient while I was trying to figure out what was going wrong. It ended up being an error on my banks part. Eventually I switched to a different card and we got the payments settled. Support messaged back super fast every time I emailed. I’m very thankful for their help. :)
29 kwietnia 2025
Opinia niezależna
Odpowiedź od Tixr
Thank you Olivia, we really appreciate your feedback and the 5-star review!
Fast and Helpful
Fast and helpful fan support. I needed to make a change with an order and my email was responded to right away. The app is easy to navigate, which is also helpful.
30 kwietnia 2025
Opinia niezależna
Odpowiedź od Tixr
Thanks so much for the great review, Rachel! We value fan experience and your feedback.
Outstanding Customer Support Experience
Highly impressed! I had some issues with my waitlist order, but the Tixr support team was incredibly responsive and helpful throughout the process.
Their prompt assistance and clear communication made the experience smooth and stress-free. One of the best customer service experiences I’ve had online
25 kwietnia 2025
Opinia niezależna
Odpowiedź od Tixr
Happy to help, thanks so much for the 5-star review!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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