A1322 TRAVEL Recenzje 

🛑 SHUTDOWN THIS SCAM! 173% PRICE GOUGING & FAKE GUARANTEE 🛑
DEEP AND TIDE MATES MANAGEMENT IS A PREDATORY BAIT-AND-SWITCH OPERATION.

They quoted me $520, then on the day of the clean, they held me for ransom, DEMANDING $1420 (a 173% increase!) before they would lift a finger. This is pure extortion.

Their advertised "100% Bond Back Guarantee" is a complete fraud. The clean was instantly rejected by the Real Estate Agent due to their incompetent work- they even admitted their team "do not have a spot cleaner" for carpets. Their failure forced the agent to hire another vendor to correct their mess.

When I demanded a refund for their breaches of the Australian Consumer Law, their insulting response was to offer a pathetic $100.

I am aggressively pursuing a bank chargeback, VCAT action, and Consumer Affairs Victoria reports against this deceitful company. DO NOT TRUST THEM with your money or your bond.

AWFUL SERVICE… DO NOT HIRE



I recently hired Tide Mates to do my end of lease cleaning and my lord was it a terrible experience.

The first lots of communication was full of hope- $500 clean, great communication, 100% bond back guarantee.

How I was wrong.

On the day of the cleaning the cleaner showed up at the property and called me telling me there were an extra $370 worth of work to be done and he WILL NOT begin the clean until the payment is made.

The clean was completed and I got a call from him, and he said “we will be available anytime mate if we need to come back and fix things up” – lie.

He also told me I would receive a receipt with an itemized breakdown of all the extra charges (which for an operating business should be stock standard) and all they could give me was an “invoice” saying thanks for payment of xxxx amount. In total I paid over $900 for this “service”
I spoke to my agent who was being IGNORED after the clean and in the report, there were 20+ items in the house that were either missed or not cleaned.

They are now no longer providing me with any information or responding to texts. (when they want money, they will respond asap don’t worry)

I have since spoken to a representative at tide mates regarding this and was told “oh we tried to organise to come back the next week” which obviously is far too late especially after “available when you need”.

All this company cares about is money regardless of what they tell you. I have also since found out they duped another customer for over $1000… So I can tell by this experience, mine, and the public reviews how poorly this business operates.

Tide Mates has affected my bond refund immensely and is not a service I would ever recommend Do yourself a favour and choose a company that doesn’t advertise these cheap fees and scams.

I would give 0.please don’t hire them.they will not do the job or they will demand higher price than they quoted and only do the half of the job.Will made us to do the payment in full and won’t respond when we or the agent contacted.Booked for 2 services at 2 places and they did the same thing.only Half of the job was done and when asked they said they can offer $100 refund which even they are not processing.Deepak will say that he will resolve the issue but won’t respond after that and simply say they are not available.Not sure if this is the way they are doing the business here all the time.i haven’t seen the reviews before otherwise I would have not booked with them.They provide the worst service and not customer friendly at all

AVOID AT ALL COSTS! This company will technically show up, but sped through our "end of lease" clean in less than two hours and skipped half the things on the list - skirting boards, vacuuming, cupboards etc. We are trying to get a refund but they keep saying they will "call us back" and never do. They also said they cannot provide a receipt for the clean, which our estate agent has requested. DO NOT WASTE YOUR MONEY

To follow up to your reply here: That number you provided is not operational but I'm guessing you know that. I see you have changed your company name yet again! I wonder why that is...

Absolutely unprofessional, took deposit, arrived 3 hours late, demanded full payment before cleaning can begin, avoid at all costs.

Terrible bond clean. To much of our apartment missed and then said it’s extra for little things like shower grout clean… floor wasn’t moped, cupboards and draws not cleaned at all. Apparently coming back for a clean but I haven’t been contacted at all

My house had to be cleaned urgently, and when I found these cleaners, not only did they clean my house, but they also assisted me in obtaining my full bond back.

AVOID AT ALL COSTS
Can't believe how poor the quality of the clean was from these guys. $380 for a 1 bed apartment and they were out in under 2 hours, after arriving 1 hour late. Had to get them back to fix issues & again agreed a time and turned up 6 hours later than agreed and half arsed the fixes too.

I honestly could have done a better job myself with none of the inconvenience and $15 on cleaning products.

I would never use them again and would recommend anyone looking for a cleaning firm in Melbourne to look absolutely anywhere else.

If I could rate 0 stars a I would. The bond cleaning was "done" yesterday and came to look at the property today to find nothing but the oven had been cleaned. There are images in my walls and I called to explain I wasn't happy and that im not paying for a service that was done and got spoken over and then got told if I dont have money dont ask for a service. The way I was spoken to and belittled had me in tears. I have the money and are more than willing to pay for a service that actually completed. I had already done majority of the cleaning there was just the oven and front room to do plus the little things like the skirting boards and windows but as I work 2 jobs I didnt have the time to complete and I was stressed so I decided to look around and decided on tide mates as they seemed nice and fair on their price for the list of things they were going to do. I've never had such poor service and had someone swear at me over the phone before. Totally unprofessional please do not hire them.

The quote given before they arrived was very different to the price given once they arrive. They quoted me on an end of lease service - more than $300 increase in price. They did not even complete tasks that were on the original quote. I had to get another company to vacuum, clean several of the drawers as well as the oven.

Absulute nightmare, do not hire these people unless yiu want to experience nightmare.!

Hired for a full clean to prepare the property for leasing, based on the detailed list of services advertised on their website. Unfortunately, after taking full payment upfront, they skipped much of the work, in and out in a smidge over an hour. For $397, all we got was a basic vacuum, a quick mop, and the bare minimum. Disappointing, especially since the person who showed up was friendly, but it felt like a setup to take advantage

Quoted 390. Got to job had to pay 595. When we arrived to check on them they were sitting on their phones. Dirty water. Absolutely nothing done. They made holes in walls. Didn’t do oven or walls. No dusting. Nothing done at all. Will not respond to calls or emails. End of lease cleaning. No. Absolutely disgusting and unacceptable behaviour

Tide Mates (or White and Shine as they also call themselves) are quite possibly the worst carpet steam cleaners in all of Melbourne. Having charged $662 they failed to properly steam clean the carpets in any room and the person that did the job was utterly incompetent. No pride in his work whatsoever. I ended up having to get another steam cleaning company to do the job properly. Don’t waste your time or your money with these cowboys …

They have now responded saying that they have no record of the booking, which further points to their inefficiency. Why else would they send a second person to fix the first person did badly if they had not been paid $662 for the job in the first place?