Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I read a lot of reviews of this company before purchasing from them, so I was very disappointed at how things turned out. Their customer service is slow and frustrating, especially if you have a prob... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fast delivery…. Easy to set up. I am a patient with lymphoedema in my chest wall after cancer treatment. For the first time, I tried using this tape by myself; easy to apply, good quality…After seve... Zobacz więcej

Oceniono na 4 z 5

The mustache tool is exceptionally well made and of high quality. However, it is very, very similar to another thysol tool having a non-slip point for a better grasp. The one I mistakenly ordered had... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great, fast postage, very responsive but if you’re considering buying the FASCIQ® Sports Cupping Set – Trigger Point Cups DO NOT WASTE YOUR MONEY, THEY ARE 100% USELESS! The only reason they lost... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca sprzętu do fizjoterapii
  2. Apteka

Napisane przez firmę

Since August 2024 we have moved to a different review platform. Please find our current ratings at our website. See you there!


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

253 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great product & service

Great product and price - turnaround time from placing order to delivery was good and communication was good will order again we use a lot of tape as my daughter has a joint disfunction with her knee

16 marca 2023
Oceniono na 4 z 5

I love my kinesiology tape & get it…

I love my kinesiology tape & get it quite regularly. I was very disappointed it wasn't left at my door when requested, as its always been left. I had to go to the busy PO & it was in a Parcel Locker ? Which I didn't request either ..so much time wasted when I'm self employed. Thanks Suzanne

7 marca 2023
Logo THYSOL Australia

Odpowiedź od THYSOL Australia

Hi Suzanne, I am glad you like our CureTape! And I am sorry that Australia Post did not leave it at your door as requested. Unfortunately, despite our efforts, we cannot guarantee that they always deliver as we ask them to. I hope it will be better next time!

Oceniono na 5 z 5

First class service

First class service. Communication the best. Delivery times spot on.
Best service I have had from any Australian company. I cannot find one thing I was not satisfied with. Thank you for a furst class service. You are the best

24 marca 2023
Opinia niezależna
Oceniono na 4 z 5

The product is great, service could be better

The product is great and the description matches what I received.

I was disappointed that it wasn't made clear that the product was out of stock and there would be a significant wait.

When I spoke with the company about this they really didn't seem to care.

I'd give them a 5 if they actually showed interest in caring for the inconvenience of having to wait 2 weeks more for their product and not offer the option of refund or express posting to speed up the delivery.

4 lutego 2023
Logo THYSOL Australia

Odpowiedź od THYSOL Australia

Hi Tamara,

I would like to Thank you for your feedback regarding your order.
I am sorry to hear about the incovience that we caused you.

I sent you an e-mail, so we can solve this situation.

Kind regards,

Marnix Bik

Oceniono na 1 z 5

Really bad customer service!

Don‘t order here. Really bad customer service!

1 lutego 2023
Opinia niezależna
Logo THYSOL Australia

Odpowiedź od THYSOL Australia

Hello,

We cannot find any order with your name in our company. Also, we notice your location is set to the United States while we are an Australian business. If you have ordered with us and want to discuss your customer service experience, please contact us at info@thysol.com.au.

Oceniono na 5 z 5

Fast delivery and good quality…

Fast delivery…. Easy to set up.
I am a patient with lymphoedema in my chest wall after cancer treatment. For the first time, I tried using this tape by myself; easy to apply, good quality…After seven days of daily showers, the tape is firmly in place, and my sensitive skin doesn’t react to it, though as a gardener, I have to do physical activities in the hot and sweaty summer of Otago.
I will reorder this tape for sure. Next time I hope the orange colour will be available 😊

18 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Unpleasant ordering there

The item was never sent, although I had paid long tine beforehand. After admitting they made a mistake they send it but I didnt get the item, as I was already at another hotel (I was travelling in Australia).
After reaching out, they sais they wouldnt even give me a refund.

16 lutego 2023
Logo THYSOL Australia

Odpowiedź od THYSOL Australia

It's truly disheartening when you go the extra mile for a customer only to discover that they have been dishonest about the entire process. Wolf and Sophie, who are currently traveling in Australia, missed receiving their first item due to their travel schedule. However, in good faith and after discussing it with Wolf, I agreed to send the item to a specific location where they were planning to be. The item was sent twice, resulting in additional charges for return postage fees for us. Throughout the entire process, there were numerous phone calls and texts exchanged, and tracking information was provided.

Regrettably, Sophie's behavior has been highly disappointing ('0' stars). We take pride in delivering excellent customer service. It's important to note that all customers are entitled to a refund in genuine circumstances or when the product fails to meet expectations. :)

Oceniono na 1 z 5

First order was cancelled by company

First order was cancelled by company, I thought ok things happen, I ordered the face tape as I have Bels Palsy, I re ordered and paid and still waiting luckily my face is on the improve, more than I can say about the glacial pace hat this company operates and the even bigger slap in the face is I won’t even need the tape by the time I get it, the worst service I’ve ever experienced.

18 listopada 2022
Opinia niezależna
Logo THYSOL Australia

Odpowiedź od THYSOL Australia

Hi Peter,

I am very sorry to hear that your order with face tape hasn't arrived yet.

Could you please contact us (by mail or phone) to work on a solution on this?

Again, I am sorry for the inconvenience and looking forward to hear from you soon.

Kind regards,

Leon Koerssen
THYSOL Australia

Oceniono na 5 z 5

Great products and even better service

Always responded quickly to emails with helpful and honest advice. The product was quick to deliver despite AusPost lack of tracking info (not caused by the business but AusPost), we have tried multiple tapes on sensitive skin and no reaction with CureTape inc on children and elderly skin.

18 października 2022
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service, excellent product and a good price. Quick follow up and sending. Well done.

10 sierpnia 2022
Logo THYSOL Australia

Odpowiedź od THYSOL Australia

Thanks for sharing Jenny!
Kind regards, Leon - Team THYSOL Australia

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