This is Silk Recenzje 

74
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

As has been mentioned the returns policy isn’t clear. However my issue is around the fact that I purchased two pillowcases which have bled into multiple items of mine. Despite having been washed befor... Zobacz więcej

Oceniono na 5 z 5

I have purchased almost all the products and don’t regret any! They all leave my skin amazingly soft and smooth and I will definitely be repurchasing!

Oceniono na 5 z 5

This cleanser is by far the best one i have tried, it leaves my skin smooth and soft ans takes of all my makeup i would 100% recomend for anyone!

Oceniono na 5 z 5

Amazing overnight oil, noticed a reduction in the fine lines on my forehead and around my eyes and my neck looked smoother, within 10 days of using this oil, every night. Only need a small amount and... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakupy i moda

Napisane przez firmę

Awarded the 'BEST BUY' Silk Pillowcases in the UK by the Independent. Called "the best" silk pillowcases by Spectator Life. This is the best quality silk you can buy in the UK, priced sustainably and ethically. No wholesale markups from this UK company...


Dane kontaktowe

  • Hazellville Road 67, N19 3NB, London, Zjednoczone Królestwo

  • thisissilk.com

3,9

Dobra

Wynik TrustScore: 4 na 5

74 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(74)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
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Oceniono na 5 z 5

Best brand!

I have purchased almost all the products and don’t regret any! They all leave my skin amazingly soft and smooth and I will definitely be repurchasing!

3 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Pillowcase Dye Bleeding

As has been mentioned the returns policy isn’t clear. However my issue is around the fact that I purchased two pillowcases which have bled into multiple items of mine. Despite having been washed before use, they have stained the bed, the duvet cover, the pillow protector and the pillow cover. The items came with no warning that this could happen nor was there any such information in the description. The company offered to send one pillowcase as a resolution. The stains on the headboard of my bed alone will cost more than that to fix. I have now sent a further two emails which have not been responded to.

2 września 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing overninght oil

Amazing overnight oil, noticed a reduction in the fine lines on my forehead and around my eyes and my neck looked smoother, within 10 days of using this oil, every night. Only need a small amount and I think the 30ml bottle should last me at least a month, making it good value for a luxury product that actually works.

15 sierpnia 2025
Opinia niezależna
Logo This is Silk

Odpowiedź od This is Silk

Dear Annabelle,

Thank you so much for sharing your experience with our Silk Face Oil.

We are so delighted to hear that you’ve noticed such visible improvements in your skin so quickly and we’re very grateful to you for sharing your thoughts.

Should you have any questions or wish to keep in touch, please don’t hesitate to reach out to us at evie@thisissilk.com.

Best wishes,
Issy

Oceniono na 1 z 5

Awful quality silk that doesn’t last!

I purchased two silk cot sheets that cost £100 each and within a few months they had holes in them and eventually ripped. I emailed little silk photos and told them what had happened and that I was going to have to order another two sheets and they didn’t even reply to my email. The second set of sheets arrived and the same thing happened to them. Absolutely terrible quality products and terrible customer service , to not even have the decency to reply to an email. Will not ever be buying from them again.

11 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

This is an excellent company

This is an excellent company. I have silk pillowcases and a silk bonnet which are beautiful and of high quality. I have recently started using their silk skin care products; the cleanser, power up serum and night serum. They are seriously good. They smell lovely and I can see the difference they make to my skin. They are a high end product without an unaffordable price tag. Also I love small companies who value their customers; I received a handwritten letter of thanks with my skin care products.

20 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I have ordered from This is Silk before…

I have ordered from This is Silk before and been delighted with the silk pillowcases I bought. They come beautifully packaged and with a very personal touch. This time I had a specific need to get a pillowcase for a friend with cancer suffering hair loss. Issy spent so much time and trouble, patiently answering several emails I sent to her, and going out of her way to sort out the issues I raised! Really exceptional customer service as well as lovely products.

30 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

You can sense the passion in the products!

It is so rare to not only find products that genuinely work, but for said products to come from a company that shares your values!

I am so pleased to have found This is Silk! The (disappearing) fine lines around my eyes thank you, as does the planet. B Corps for the win 🌎🫶🏼

15 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Beware of inflexible returns policy

The products are very nice quality but the returns policy is very restrictive and not made clear at the point of purchase. The silk pillowcases are Queen size which is bigger than standard size pillowcases so they were too big for my pillows. I purchased 4 but only opened 1 box to try the pillowcase, once I realised it was too big I requested a return for the remaining 3 unopened boxes. However, I was unable to even return the remaining 3 boxes because all 4 boxes were wrapped in the same piece of tissue paper and their policy is that once the tissue paper is broken then products cannot be returned. This is fine (although not made clear at point of purchase) but in that case each individual box should be wrapped separately is tissue paper, otherwise for a multi product purchase there is no way to try just one without breaking the tissue paper and being unable to return all the items. Although good quality, they are quite expensive products so consideration should be given to allow as much flexibility as possible. I prefer to support smaller businesses but feel a quite disappointed here and will now return to a bigger company for another order. Sharing for awareness so that others don’t make the same mistake and hoping that This Is Silk can make a few minor changes (make clearer at point of purchase online and wrap individual items in the tissue paper) to ensure a better customer experience for others.

10 stycznia 2024
Opinia niezależna
Logo This is Silk

Odpowiedź od This is Silk

Dear Kirsten,

Thank you for your feedback and for your kind words about the quality of our products.

I am sorry to hear that you ordered the wrong size pillowcases for your pillows. Our 'queen size' is the UK standard size, with the measurements in the product description. We do have a strict no-returns policy due to hygiene reasons. This also gives our customers the guarantee that their silk is brand new and untouched. I hope you can understand.

Thanks again and have a lovely day.

Kind regards,
Issy

Oceniono na 5 z 5

I absolutely love the hair wraps

I absolutely love the hair wraps and have bought quite a few
I have very long thick hair and apart from when it went past my bum they hold my hair really well

I’ve tried others including the ones designed for long hair and in the end I decided to take a bit off the length, rather than ruin my hair using others.

Believe me these are a really good purchase and I would pay anyone who could find a split end on my head when I use them

10 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Transformed my hair and skin

I have purchased a number of products from This Is Silk and everyone has been incredible. After years of having to wear my hair up in bed to prevent knots and frizz, my hair has totally transformed from sleeping on my silk pillowcase - a total game changer. And the face oil, firstly I adore the scent and then my skin is just so subtle and smooth - I have even got both my mother and mother-in-law onto it- such an effective oil. Plus delivery was so quick and everything is wrapped so beautifully. Love this brand so much.

4 września 2023
Opinia niezależna
Oceniono na 1 z 5

Beware of Inflexible Return Policy on Unworn Items

I recently faced an issue with a beanie I bought from ThisIsSilk. The problem wasn't with the quality, but with the fit – it wouldn't stretch to fit my head. Due to this sizing issue, the beanie has never even touched my hair, remaining completely unused.

However, when I tried to return it, I was met with an inflexible policy. ThisIsSilk's terms state that once the tissue paper packaging is opened, the item becomes non-returnable, regardless of its usage.

I understand the need for hygiene standards, but I believe this policy is excessively strict, especially in cases like mine where the item has remained completely untouched. This experience has been disappointing, and I feel it's important to inform potential customers about this stringent return policy.

I want to support small businesses which provide good experiences but unfortunately I can’t vouch for them given my experience. Buyers should be aware of these terms before making a purchase, as they might find themselves in a similar situation with no recourse.

18 grudnia 2023
Opinia niezależna
Logo This is Silk

Odpowiedź od This is Silk

Dear Karl,

Thank you for your review and thank you for acknowledging the importance of hygiene. We do indeed have a very strict no-returns policy for this very reason:

Our customers buy from us knowing that their pillowcases and hair wraps have not been subjected to other people's sleep and hygiene habits. We think it is important for our customers to feel reassured that an item they buy has not been slept on, drooled on, or been in contact with natural hair oils and the many organisms in the rich flora and fauna that reside on our skin and hair. If customers change their mind and the parcel has not been opened, of course, we are more than happy to accept a return. I hope you can understand.

Have a lovely Christmas & take care.

Best wishes,
Issy

Oceniono na 5 z 5

Great product and 5 star customer service

Great product and 5 star customer service. I have also experienced acne prone skin, in particular on my face and cheek areas. After trying multiple things I suspected it was because of my pillowcase.

So I purchase as This is Silk pillowcase after reading a silk pillowcase would help with acne. I have now been using their pillowcase for 3 weeks and my skin has cleared up so much and I no longer have any breakouts in the regular places I was having them.

The customer service is also amazing. You receive a personalised note, in a lovely package for your order. Such a nice personal touch!

Thanks again Issy and team :)

31 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Fabulous service!

Got a fabulous deal on 2-for-1 22momme silk pillow cases. I made an order error and they made contact straight away and resolved my issue. I received the pillow cases within 2 days, beautifully wrapped. In 19 degree night time heat, I already feel much more comfortable sleeping with my new pillow!

16 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent

Great communications, great packaging, good price.

14 czerwca 2023
Opinia niezależna
Logo This is Silk

Odpowiedź od This is Silk

Dear Sian,

Thank you so much for taking the time to leave a lovely review. We are so pleased you've had an excellent experience with us! We hope to serve you again soon.

Have a lovely day.
Best wishes,
Issy

Oceniono na 5 z 5

Great product and business

Great product! I use silk and satin pillow cases for my curly hair and skin. I saw that I could buy a half tie case for pillows, what a great idea! You can use for travelling, I’d previously taken a silk scarf but they don’t stay put.
Order and delivery seamless and easy.

15 marca 2023
Opinia niezależna
Logo This is Silk

Odpowiedź od This is Silk

Hello,

We are really pleased that you feel this way about your half tie silk pillowcase. We introduced these precisely for travel so we are delighted that it is working so well for you.

Thank you for taking the time to leave us such a kind review, we really appreciate it!

Have a lovely day.
Issy

Oceniono na 5 z 5

Praise to This is Silk

Fantastic product and loved the packaging and hand written note, I nice personal touch. Noticed improvements in my skin within just a couple days of use. Thank you!

12 marca 2023
Opinia niezależna
Logo This is Silk

Odpowiedź od This is Silk

Dear James,

You are so very kind to take the time to leave us the lovely review. We are delighted that you are experiencing first hand the benefits of silk for your skin. Hope to serve you again soon.

Kind regards.
S

Oceniono na 5 z 5

I love This Is Silk pillowcases

I love This Is Silk pillowcases and hairbands. My skin has improved and my hair has no split ends and is in great condition. Evie and the team are lovely and helpful. I have now bought 4 pillowcases as presents and my friends and daughter loved them. It is great to support a UK business with such beautiful products.

I also enjoy the interesting emails about silk production.

Thank you so much for sorting out my recent order 😊

14 lutego 2023
Opinia niezależna
Logo This is Silk

Odpowiedź od This is Silk

Dear Claire,

Thank you so much for taking the time to write such a lovely review about This Is Silk. We are absolutely delighted that you feel this way and that you have noticed an improvement in your skin and hair since using the Silk pillowcase. That really is great news!

We are very grateful for your continued support and hope to serve you again very soon!

Have a fantastic week :)

Best wishes,
Evie
Studio Manager

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