I downloaded this as per my solicitors instruction for moving home. The app itself is easy enough to use and self explanatory, however , it flagged me as a possible PEP due to my name being or variati... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer support was great. Drew was so patient and determined to get me through the process. The process seemed relatively straightforward but frustratingly didn't always upload my documents and... Zobacz więcej
Reakcja na opinię
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Zobacz więcej
Reakcja na opinię
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Dane kontaktowe
Belle House Platform 1, SW1V 1JT, London, Zjednoczone Królestwo
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Doskonała
7 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I've just used this system
I've just used this system to send my confidential docs . It was very easy, simple and quick to use and I feel happy it is safe to use.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your feedback - Thirdfort was built with security at its core so we're delighted that this has been your experience. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Straightforward process to confirm my…
Straightforward process to confirm my id.
I simply took a photo of my passport, then followed the instructions to take a video of myself.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thanks for sharing your feedback. We're glad to hear the process to confirm your ID was straightforward for you. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Really easy to do step-by-step…
Really easy to do step-by-step instructions can't go on fantastic
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your fantastic feedback ad 5* review - we really appreciate it!
Kind Regards,
Thirdfort
First time I have used this system
First time I have used this system, I had no issues all straight forward easy to understand and to complete information needed
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your positive feedback, it is really appreciated!
Best,
Thirdfort
Absolute waste of time
Absolute waste of time . Disgusting violation of privacy demanding video and voice recording for ID. I looked at who they share data with and of course they have plenty of get out clauses to share your data when they want. This is just data theft and if you give them video and voice and they share your data - which they will - you will find whoever gets their hands on your data will be making deep fakes of you. Also i had tech problems with the app too,. I didnt complete their checks as its not trustworthy - if I'd just stuck with the old fashioned way of producing paper docs I would have saved alot of time
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to read this. We ask for a video to carry out a liveness and facial similarity check - to ensure you are a real person completing the check, and then we can match your face to the image on your ID document. This is done to ensure the verification check is as reliable and thorough as possible, as fraud is a big risk.
We only share your data with the organisation that set up your verification check, and a short list of trusted third parties to enable us to carry out the checks. We have a number of measures in place to protect your data and take security incredibly seriously. At any time, you can request a data deletion in app, or by contacting the organisation that set up your check directly.
If you still need any assistance, please don't hesitate to get in touch with our team who will be more than happy to help.
Kind Regards,
Thirdfort
To complicated with scanning and adding…
To complicated with scanning and adding documents! takes to long !
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to read you found the process complicated. If you need any help our team are available through help@thirdfort.com or by calling 01617680083.
Kind Regards,
Thirdfort
Joseph has been very helpful. Very kind and polite gentleman.
Joseph has been very helpful . A very kind and polite gentleman
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joseph - we will be sure to share this over to him.
Many Thanks,
Thirdfort
Emmanuel polite and patient…
Emmanuel was very polite and patient with us as PC dinosaurs. And very calm.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review and mention of our agent Emmanuel - we are so glad he was able to assist!
Best,
Thirdfort
It's hard work doing the camera
It's hard work doing the camera, it didn't recognize my address which is redicous my cottage has been here maybe 50 years or more , then the face camera, anyone would think I was getting home office approval to be our foreign secretary, in one word CRAP
Christopher Sealey
PS .
you now want me to call you to discuss my review, you should be calling me. You also ask me to go on a live chat with a AI robot or email you , you get paid for doing your job , perhaps, you should be paying me to answer your systems problems, I think you have a cheek , Asking me to call you again at my expense, what planet are you on .I would be interested if I could get thou to speak someone without press 1 then 2 then 3 then back to 1 to hear the options again....
Christopher Sealey...
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
We’re very sorry to hear about your experience with Thirdfort.
Our system matches your details against official databases, which can occasionally lead to formatting discrepancies. When a direct match isn’t found, we request a manual upload of your proof of address to keep things moving. We apologise for the extra step.
Regarding the camera issues, we want to get this fixed for you immediately. Please contact us at help@thirdfort.com, call 0161 768 0083 (Option 1), or message us via live chat (https://help.thirdfort.com/hc/en-gb) so an agent can investigate this right away.
Kind Regards,
Thirdfort
it was so easy to use and took about 5…
it was so easy to use and took about 5 minutes to do .
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
I completed the form on line
I completed the form on line, l am a little confused, what can you not do a screenshot of a document but you can send a photo? Also, asked for a payslip when lm retired. I spoke to a lady and she told me what to do.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback - we can accept photos of PDF's in the app. If you cannot share a payslip, there is the option to skip that step in the app.
Many Thanks,
Thirdfort
Very easy and straight forward to use.
Very easy and straight forward to use.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Don't get me started
Don't get me started. It's stressful enough having to fill in all the paperwork to buy a house without having to try and use this app, which doesn't play ball with the tasks that you've being asked to do. Gave up and will try again later/tomorrow when I'm not so peed off with it.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry for any stress caused here - I have attempted to reach out via email. If you do need any assistance, please don't hesitate to get in touch with our support team through help@thirdfort.com or by giving us a call on 01617680083.
Kind Regards,
Thirdfort
Amazing service
Absolutely lovely advisor , who was patient in explaining what I needed to do .
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback, we're so glad to read how helpful our support agent was.
Best,
Thirdfort
I was struggling so asked them to…
I was struggling so asked them to telephone me to help sort my issues out.
Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation to their clients.
Jess was first class in helping me, very, knowledgeable, kind and considerate.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear you were struggling initially. Our support team are always on hand to help and im delighted to read how helpful Jess was in getting your verification check sorted. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
I imagine the photo and scanning…
I imagine the photo and scanning experience for the passport might be difficult for older people to follow. I just managed it by chance. The scanning of the chip was new to me.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback. We aim to make the process as easy as possible, but appreciate there is always more we can do. If you have any further feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Jess was very helpful on the phone
Jess was very helpful on the phone. Patient and understanding and gave clear instructions.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Jess - we really appreciate it.
Best,
Thirdfort
Joseph was very helpful and lovely.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Joseph!
Kind Regards,
Thirdfort
Very straight forward process and easy…
Very straight forward process and easy to follow. 4 elements and stages for uploading different ID.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Odpowiedź od Thirdfort
Hi,
Thank you for your feedback - we really appreciate it!
Kind Regards,
Thirdfort
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.