The Will Guys  Recenzje 

209
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Vicky from The Will Guys was friendly and knowledgeable and made the whole process pretty simple and easy to understand. It can seem daunting at first, but Vicki soon put us at ease and we feel so... Zobacz więcej

Oceniono na 5 z 5

I wanted a Will to be sorted out due to family difficulties and Max went through everything with me and it is exactly how I want it. He also sorted out insurance so if anything did happen my mortgage... Zobacz więcej

Oceniono na 5 z 5

Hollie was great, explained everything fully and enabled us to ask questions as we went along. She understood what we needed and put this into a draft will for us to ready before agreeing the final... Zobacz więcej

Oceniono na 5 z 5

I work for the NHS and via my bluelight card app found The Will Guys. We needed to change our wills and with the impending purchase of our first home together we required advice protecting our indiv... Zobacz więcej

Informacje dotyczące firmy

  1. Usługi prawne

Napisane przez firmę

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

209 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(209)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Unexpected costs

I appreciate the company's reduced will for key workers offer and Hollie who I spoke with was lovely and very responsive by email. However, what frustrated me was that online it says the only cost would be 13 pounds for postage. Nothing about any further costs was mentioned during my consultation with Hollie and then later I got an invoice for an additional 39 pounds due to a foreign property clause. I also needed to get in touch again as I received an unsigned copy of the will clarity statement. The will itself seems fine but does not look as nice as the one I previously had.

12 sierpnia 2024
Opinia niezależna
Logo The Will Guys

Odpowiedź od The Will Guys

Thank you for taking the time to share your feedback with us, and for recognising Hollie’s efforts in assisting you.

Our NHS offer gives those entitled to a free basic Will; this is a saving of £180. The only cost we ask the client to cover is a small P&P/admin charge.

Unfortunately due to this offer being an advised service it isn't one size fits, therefore we are unable to predict if a client requires additional estate planning prior to them sitting an appointment. Further estate planning will always be discussed should the client benefit from the advice being given, it would then be down to the client to make an informed choice on how they would like to proceed. I can only apologise that you feel the cost of the Foreign Property Clause wasn't made clear enough during your appointment, however Hollie did sit two appointments to explain the clause and that we would be unable to write your Will without this due to your circumstances. Unfortunately we could not agree to your request to further discount this clause as the Will was already heavily discounted.

Regarding the unsigned copy of the will clarity statement, I apologise for any inconvenience this may have caused, I can see that our admin team has already rectified this issue and a new document has been sent; this has been addressed internally to prevent it from happening again.

Oceniono na 5 z 5

Will writing - NHS

I was a bit apprehensive about making a Will as I wasn’t sure what it involved. After a quick google I found The Will Guys who were offering free basic wills for NHS staff and 50% off for partners. With a little one on the way we decided now was the time to get it sorted. Dylan was great, friendly and explained anything I didn’t understand without making me feel stupid! Also explained extras and the cost of these but didn’t make me feel pressured into picking anything that I didn’t think was right for me right now. Would highly recommend, very straightforward process.

7 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Thank you Vicky!

Vicky made my will writing experience as clear and as pleasant as possible. She reassured me throughout and checked in regularly to ensure I understood everything with this being my first appointment in will writing.

Vicky was very efficient and I received lots of updates and all of the necessary paperwork promptly.
This was a very professional service and I would highly recommend - I will definitely use the service for legal matters moving forward.

Thank you Vicky!

6 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Thank you Vicky!

Vicky made this experience as pleasant and clear as possible. She was thorough during the consultation, reassured me throughout and checked in regularly to ensure I understood the process and had clarity. Vicky was extremely efficient during the consultation but also afterwards and I received all of the necessary paperwork promptly. This was a professional service and I would highly recommend- I will definitely use the service for legal matters moving forward.

28 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Act now

I can’t recommend The Will Guys enough. Gill went above and beyond to help my family and she’s a lovely lady who made the whole process a positive experience. The will guys have done mine, my partners and my mother’s wills. My mam was in hospital when she wanted to do her will and Gill went out of her way to visit her in hospital and put my mam at ease; I will always be grateful for that. If you’re thinking about doing your will go with The Will Guys, you won’t regret it.

10 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Don't leave it too late…

If anyone reading this hasn't got a will, Vicky of The Will Guys is your woman. Don't leave it too late, you may get bitten by a snake or crushed by a falling piano or similar. At least that was what was in her promotional literature.

(Joking aside, she's great!)

4 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Highly recommended

The Will Guys were recommended to me by a colleague. My wife and I used their services to write our Will and put some additional policies in trust. Their customer service has been impeccable, and the team helped us grasp some of the legal complexities that can be confusing. Cannot recommend them enough.

17 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Gill was great

Gill was great, very friendly and professional and made the experience really easy. Whole process was very straightforward and simple to follow. I highly recommend Gill and The Will Guys

22 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service from Dylan at the will guys. Extremely helpful through the whole process of setting up wills for my wife and myself. Thoroughly explained the whole process and asked plenty of questions about what we wanted. Any costs were also explained clearly. He contacted us regularly to check everything was ok and that we received any paperwork we needed. Would happily recommend them to anyone

6 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Just done my will

Just done my will
With gill
Hogg from will
Guys can’t believe how easy it was. Gill is very professional and down to earth and made me feel
As ease thanks

27 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Professional Service

We had our Wills done by Gill and the whole process was easy and professional from start to finish! We now have peace of mind that should the worst happen our wishes will be carried out. Highly recommend! Thank you

22 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Gill Hogg at The Will Guys 10/10

Great service from Gill who always has her customers best interests at heart. She has sorted us out with life cover, mortgage protection and our wills. We are in our early 20s so some of this stuff we didn’t even know about and Gill was very informed ensuring we understood without pressuring us to commit to anything. My husband also fell ill unexpectedly and luckily we’d taken out mortgage protection with Gill so this has been a life saver, meaning our bills are paid and we are not stressed so can focus on my husband getting better. Highly reccomend and wouldn’t go anywhere else now!

22 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Would recommend

Been with these people for years (I've got my will done with them and got financial/insurance advice off them).

They have always been brilliant specially Gill. She dealt with me through some life hardships and was everything I could have asked for.

Thank you Gill.

14 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent friendly service with guidance all the way

I can’t recommend this company enough. We had the very lovely Gill Hogg come to our house last week to do our will. She was very friendly, easy to talk to and explained everything in great detail to help us make the choices we needed to make for our will. The after care help and advice has also been fantastic. Top class professional service. Thank you for peace of mind.

22 czerwca 2024
Opinia niezależna

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