Watermark Spas Ltd Recenzje 

123
Wynik TrustScore: 3 na 5

2,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Leaks!! Beware!! Bought in March 2020. Unable to continue use as bath continuously leaking underneath through different tubes. 1. Pneumatic tube came loose in August 2020 2. The line drain came off fl... Zobacz więcej

Oceniono na 4 z 5

So despite the lack of empathy for our troubles, we managed to get the bathtub fixed by an engineer and had our first bath yesterday and it was bliss! The whirlpool system is superb for aching limbs f... Zobacz więcej

Oceniono na 4 z 5

Having sorted out the original concern of thinking the controls were put on the wrong side of the bath, the bath is superb! The quality, how it looks and the experience. No doubts about getting one.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordering was very good and we did change things a few times before the order was right for us and they were very helpful in making sure they did that for us. We ordered the whirlpool bath and it looks... Zobacz więcej

Informacje dotyczące firmy

  1. Projektant łazienek

Napisane przez firmę

Welcome to watermark spas a leading online retailer and manufacturer of whirlpool baths in the UK, offering the latest contemporary designs, using the highest quality materials at the very best prices. Every bath we produce is manufactured to the highest possible industry standard, this means your purchase will be hassle free and great value.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

123 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(123)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

Lovely Spa Bath

Great customer service. Lovely spa bath at a very good price and prompt delivery.

10 września 2019
Opinia niezależna
Logo Watermark Spas Ltd

Odpowiedź od Watermark Spas Ltd

Thank you Karen. We hope you enjoy your new spa bath.

Oceniono na 5 z 5

Bathroom upgrade.

Bathroom upgrade.

I wanted this type of bath as an upgrade to my bathroom. The staff where very helpful, my oder was complicated and a long distance way, but everything was managed well.

The delivery to my hauler was on time and well packed and ready for forwarding on.

Everything in the order was correct and very well packed.

I anticipate no issues in fitting the bath next month after a bathroom refurbishment

24 sierpnia 2019
Opinia niezależna
Oceniono na 5 z 5

Great customer service from Amanda

Great customer service from Amanda, we're really happy with our new bathroom. Our new whirlpool bath is great value for money and really good quality. We would definitely buy from this company again. Highly recommended.

8 sierpnia 2019
Opinia niezależna
Oceniono na 1 z 5

No customer service

On the first use of my bath one of the silver caps for the air jets came off meaning that the jet won't work properly and leaving the bottom of the bath unsightly and rough. Despite repeated requests to the aftercare team I am continually fobbed off and no-one will come out and fix it.
The quality of the bath is also quite poor, it isn't very rigid and the fixings supplied are useless. There were no instructions for fitting bath or the bath panel, which was extremely tricky. We got several splinters from fibreglass on the under side of the bath.
The fitting of the pumps was also very poor, the jets had been sealed on to paper and the bath was supplied with metal bars which had all the metal filings left attached and which could have caused nasty scratches. A very heavy pump was screwed into the underside of the bath and we were concerned that this could damage the integrity of the bath, especially when the bath was moved.
When you purchase the bath you get a link to publish a review, strangely enough my review didn't appear on the website.

2 sierpnia 2019
Opinia niezależna
Logo Watermark Spas Ltd

Odpowiedź od Watermark Spas Ltd

Hi Fiona, sorry to hear this, this should not have happened. I've passed our engineer Derek your contact details today, he will be in touch to arrange to come out and inspect/repair the bath or if something else is required he will let us know.

Please contact Hayley 01489 797130 if you've not heard from Derek by lunch time tomorrow.

Oceniono na 5 z 5

From start to finish communication was…

From start to finish communication was fantastic, it’s the little details like ringing me up to see which side I want the controls on and which ends will Michelle be going, without this I would probably have got it wrong which I did and it wasn’t a problem. When I got back in touch and it was corrected for me. Delivery was just as good from ringing me an hour before to offloading. Faultless service from start to finish and the bath by the way is stunning.

24 lipca 2019
Opinia niezależna
Oceniono na 4 z 5

Great bath

Purchase was very nice and the bath is beatiful.
However I had small problem with the air spa pump but it was quickly and professionally sorted by aftercare.
Marcin

17 lipca 2019
Opinia niezależna
Logo Watermark Spas Ltd

Odpowiedź od Watermark Spas Ltd

Hi Marcin, I'm glad we glad we resolved things with you. Thank you for your review.

Oceniono na 5 z 5

Great experience

I ordered my whirlpool bath over the phone with great ease, great communication and support, delivery was perfect, very happy with the buying experience, will be back for the next whirlpool.

4 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

Best investment I ever made

when I am stressed and very tired at the end of the day, my whirlpool bath this world is my daily troubles away. It is a heavenly treat and the best investment I have !

3 lipca 2019
Opinia niezależna
Oceniono na 2 z 5

Appalled with the manger and refund process

The bath I originally order became out of stock a few days after a paid for it. One of the staff helped me find another bath to replace.

However the alternative shower screen was not a match. I sent it back via courier and nearly 2 weeks later I still am chasing for a refund! The manager I spoke to was very rude and would not send me confirmation of the refund.

I will be complaining further about this. When you deal with customers and money is involved you must communicate.

This review was written before my refund. After much chasing I received it nearly 2 weeks later

13 czerwca 2019
Opinia niezależna
Logo Watermark Spas Ltd

Odpowiedź od Watermark Spas Ltd

Hi Carol

You wrote to us in May (below)
"Good Evening,
Can you please let me know how to start a rerun for my shower screen? It was received today, there is nothing wrong with it. It’s just not suitable for our bath "

We received the screen on the 12th of June, it was then inspected and a full refund was made on the 14th of June.

Please email martin@thewhirlpoolbathshop.com if you have other issues as I'm not aware of anything.

Oceniono na 5 z 5

Good price Good service.

I found apart from a good price, their communication regarding the product where we want the controls et cetera, was first class delivery was on the date stated on the product was well wrapped protect it. Now that it is installed you can see this is a well-made product which will give us many years of good service.

14 maja 2019
Opinia niezależna
Oceniono na 5 z 5

Great Product

Ordering was very good and we did change things a few times before the order was right for us and they were very helpful in making sure they did that for us. We ordered the whirlpool bath and it looks amazing not tried it yet as we are only in the process of finishing off the bathroom but its a nice a statement piece. Delivery was also as stated and on time so we are very happy.

11 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

They provided Beautiful Bath

They provided Beautiful Bath. Helped out when fitter fell through and held on to it for about a month for me, until I got a new fitter. Also helped to try and locate pumps ect in a place to suit for space and future access. Delivered on the day I needed It. Cheers.

15 lutego 2019
Opinia niezależna

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