Twice in the past month I have used the contact details provided on The Snugg website and twice I have not received a reply. It is also notable that they no longer have a contact telephone number. I... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have to emailed twice and sent four Messages since Friday. I have had no response very disappointed.
Sometimes it’s only when you have a problem with the item you purchased, that you find out if it’s 5* service! I can definitely confirm SNUGG live up to 5*! My iPad case was 2 years old, lovely red... Zobacz więcej
Snugg wireless keyboard developed a fault ie some keys not working. Contacted customer services and emailed a small video as requested 2 days ago and new keyboard arrived today around 2.30-45. What... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
TheSnugg.com is here to help bring quality smartphone and tablet accessories to to the world. When Snugg started, one of the first things that was said was ‘we don’t do cheap, we do quality’ and that remains the same now. All of the products we stock on the site we believe to be great products, in function and quality, and the only reason they get on the site is because we actually love them and use them ourselves.
Dane kontaktowe
Lawford House, Albert Place, N3 1QA, London, Zjednoczone Królestwo
- ContactUs@TheSnugg.com
- thesnugg.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Top Notch Service
I was very pleased with the service and their willingness to be of service. The apple pencil was stuck inside the Snugg case and was not able to retrieve it out. So I had to cut it out. After showing the situation to them. They offered to replace it. I was shocked and now I know to only use their products because not only the quality is good but they back it up with sincere service.
Prompt and efficient service from Snugg
I bought a Snugg phone cover in May 2020 and loved it. Earlier this month some of the casing cracked and I contacted Snugg and I have had a brilliant response. Very prompt replies, extremely courteous and a replacement sent and received. I am a very happy Snugg user!
Replacement Cover
I have had Snugg covers for years and find them good value for money. One cover cracked and on emailing James at Customer Service with pictures and the order number a replacement has been sent to me immediately. Thank you for your prompt and courteous attention.
Impressive customer service
Impressive customer service. The inner plastic of the iPhone cover broke, it was replaced within a week. I bought the cover from Amazon
Excellent customer service.
Excellent customer service.. After my iPad Pro 12.9 2018 cover had issues,(plastic corner snapped off) I emailed Snugg and within a day they replied and requested pictures, The next day they had issued me a replacement. Outstanding service. Special thanks to Elaine for her efficiency.
Lifetime Guarantee for iPad Air Cover
I initially contacted The Snugg in September 2020 regarding their lifetime guarantee for my iPad Air Cover which had fallen apart. After numerous email exchanges with documentation The Snugg agreed to replace the cover (which I had purchased through Amazon). The staff always responded to my emails within a day and were very professional. My new iPad cover arrived and I am pleased.
Customer Service & replacement
I ordered a case through Amazon a year ago. The case broke and within 5 days of contacting Sugg customer services, i now have an like for like replacement. Impeccable and efficient customer service to go with a quality product.
Excellent customer service
I ordered a Snugg via Amazon and had issues with the order which Amazon was responsible for. So I decided to order directly via Snuggs website and after dealing with customer services, they couldn't have more helpful. I was sent a case within 2 days, and I'm delighted with it. I would definitely recommend this company.
I’ve had one of Snuggs cases for years…
I’ve had one of Snuggs cases for years for my old iPad. I recently got a new model so wanted a new Snugg case to go with it.
The first one I ordered was slightly the wrong size but after one email to Snugg it was solved right away with a new & correct case send out very quickly.
Very happy with the product and the service!
Wrong case
I ordered an ipad case for my mother at Christmas but stupidly ordered for the wrong model. After contacting Snugg and explaining the situation they were very understanding and extremely helpful in sending out a replacement case which was now the correct type. I could not recommend Snugg highly enough. The products are also top quality and worth the cost !
iPad Mini case
I purchased an ipad mini case in October 2020, unfortunately the case cracked so I contacted snugg who agreed to send a replacement. The replacement arrived two days later. I have no hesitation recommending this company.
iPad case lifetime guarantee!
Had a minor issue with my iPad case and the friendly & helpful team at The Snugg simply replaced it! Excellent products and excellent after sales service! Thank you ☺️
I bought the iPad 4 mini keyboard case…
I bought the iPad 4 mini keyboard case just over a year back. Sadly a crack developed on the opening hinge area. I contacted Snugg and five days later I have a brand new case from them. Excellent customer service and delighted they honoured the guarantee. Looks like the new case is a slightly different plastic too so I’m presuming they’ve addressed the previous issue. Would highly recommend the products and the company.
Guarantee is as good as they say
I have bought several phone covers from Snuggs over the years and they have been good value and great quality. The Christmas cover I bought for my sons new phone developed a small fault, no worries thereʻs a life time guarantee.
Daisy and Nerry in the office were great and a new cover is on the way. You get what you pay for Snuggs are great..
Alan
Excellent service
Excellent, friendly customer service. My case needed replacing and this was done without any problems. Very quick work from Daisy and Nerry.
Excellent Customer Service
Lovely iPhone cases. Excellent, polite and efficient Customer Service . Guarantees honoured with no quibbles. The Snugg will be my first port of call for any future iPhone cases.
I’ve had two for different iPhones and have been delighted with both Snugg cases.
Lifetime Guarantee- Great customer service
Great customer service and really quick to respond. Snugg cases come with a lifetime guarantee and therefore, any issues with your case and they are quick to replace. 5 🌟 service.
Outstanding service!!!
Outstanding service!!!
The service team was very quick to respond and resolve any questions. Product is also very good and my daughter is very pleased.
Great service
After my first experience with customer service was a little slow. They helped me with my iPad keyboard. Thank you for your help
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