Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Twice in the past month I have used the contact details provided on The Snugg website and twice I have not received a reply. It is also notable that they no longer have a contact telephone number. I... Zobacz więcej

Oceniono na 1 z 5

Have to emailed twice and sent four Messages since Friday. I have had no response very disappointed.

Oceniono na 5 z 5

Sometimes it’s only when you have a problem with the item you purchased, that you find out if it’s 5* service! I can definitely confirm SNUGG live up to 5*! My iPad case was 2 years old, lovely red... Zobacz więcej

Oceniono na 5 z 5

Snugg wireless keyboard developed a fault ie some keys not working. Contacted customer services and emailed a small video as requested 2 days ago and new keyboard arrived today around 2.30-45. What... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z komputerami i akcesoriami

Napisane przez firmę

TheSnugg.com is here to help bring quality smartphone and tablet accessories to to the world. When Snugg started, one of the first things that was said was ‘we don’t do cheap, we do quality’ and that remains the same now. All of the products we stock on the site we believe to be great products, in function and quality, and the only reason they get on the site is because we actually love them and use them ourselves.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(2473)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Top Notch Service

I was very pleased with the service and their willingness to be of service. The apple pencil was stuck inside the Snugg case and was not able to retrieve it out. So I had to cut it out. After showing the situation to them. They offered to replace it. I was shocked and now I know to only use their products because not only the quality is good but they back it up with sincere service.

23 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Prompt and efficient service from Snugg

I bought a Snugg phone cover in May 2020 and loved it. Earlier this month some of the casing cracked and I contacted Snugg and I have had a brilliant response. Very prompt replies, extremely courteous and a replacement sent and received. I am a very happy Snugg user!

19 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Replacement Cover

I have had Snugg covers for years and find them good value for money. One cover cracked and on emailing James at Customer Service with pictures and the order number a replacement has been sent to me immediately. Thank you for your prompt and courteous attention.

17 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service.

Excellent customer service.. After my iPad Pro 12.9 2018 cover had issues,(plastic corner snapped off) I emailed Snugg and within a day they replied and requested pictures, The next day they had issued me a replacement. Outstanding service. Special thanks to Elaine for her efficiency.

15 lutego 2021
Opinia niezależna
Oceniono na 4 z 5

Lifetime Guarantee for iPad Air Cover

I initially contacted The Snugg in September 2020 regarding their lifetime guarantee for my iPad Air Cover which had fallen apart. After numerous email exchanges with documentation The Snugg agreed to replace the cover (which I had purchased through Amazon). The staff always responded to my emails within a day and were very professional. My new iPad cover arrived and I am pleased.

10 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Customer Service & replacement

I ordered a case through Amazon a year ago. The case broke and within 5 days of contacting Sugg customer services, i now have an like for like replacement. Impeccable and efficient customer service to go with a quality product.

27 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

I ordered a Snugg via Amazon and had issues with the order which Amazon was responsible for. So I decided to order directly via Snuggs website and after dealing with customer services, they couldn't have more helpful. I was sent a case within 2 days, and I'm delighted with it. I would definitely recommend this company.

23 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

I’ve had one of Snuggs cases for years…

I’ve had one of Snuggs cases for years for my old iPad. I recently got a new model so wanted a new Snugg case to go with it.
The first one I ordered was slightly the wrong size but after one email to Snugg it was solved right away with a new & correct case send out very quickly.
Very happy with the product and the service!

21 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Wrong case

I ordered an ipad case for my mother at Christmas but stupidly ordered for the wrong model. After contacting Snugg and explaining the situation they were very understanding and extremely helpful in sending out a replacement case which was now the correct type. I could not recommend Snugg highly enough. The products are also top quality and worth the cost !

20 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

iPad Mini case

I purchased an ipad mini case in October 2020, unfortunately the case cracked so I contacted snugg who agreed to send a replacement. The replacement arrived two days later. I have no hesitation recommending this company.

19 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

iPad case lifetime guarantee!

Had a minor issue with my iPad case and the friendly & helpful team at The Snugg simply replaced it! Excellent products and excellent after sales service! Thank you ☺️

17 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

I bought the iPad 4 mini keyboard case…

I bought the iPad 4 mini keyboard case just over a year back. Sadly a crack developed on the opening hinge area. I contacted Snugg and five days later I have a brand new case from them. Excellent customer service and delighted they honoured the guarantee. Looks like the new case is a slightly different plastic too so I’m presuming they’ve addressed the previous issue. Would highly recommend the products and the company.

16 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Guarantee is as good as they say

I have bought several phone covers from Snuggs over the years and they have been good value and great quality. The Christmas cover I bought for my sons new phone developed a small fault, no worries thereʻs a life time guarantee.
Daisy and Nerry in the office were great and a new cover is on the way. You get what you pay for Snuggs are great..
Alan

15 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent, friendly customer service. My case needed replacing and this was done without any problems. Very quick work from Daisy and Nerry.

13 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

Lovely iPhone cases. Excellent, polite and efficient Customer Service . Guarantees honoured with no quibbles. The Snugg will be my first port of call for any future iPhone cases.
I’ve had two for different iPhones and have been delighted with both Snugg cases.

7 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Outstanding service!!!

Outstanding service!!!

The service team was very quick to respond and resolve any questions. Product is also very good and my daughter is very pleased.

28 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Great service

After my first experience with customer service was a little slow. They helped me with my iPad keyboard. Thank you for your help

23 grudnia 2020
Opinia niezależna

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