Totally disinterested in customers. Messaged to ask if it was still possible to buy a chocolate protein powder and they emailed back to say no unless you have a subscription. I emailed again to ask if... Zobacz więcej
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Zobacz, co mówią recenzenci
Non existent customer services. Wrong order sent, e mailed 6 days ago received automated reply that someone will contact me within 2 working days. Numerous e mails sent since and now a PayPal dis... Zobacz więcej
Reakcja na opinię
I have been using these produces since Christmas 2018 so for 8/9 months now and I make a purchase as least once a month. I buy on a regular basis: Thermo capsules, coffees, sauces and hot chocolates -... Zobacz więcej
Reakcja na opinię
Tricked into buying these for free on instagram through Katie Price's page - then when you order them they have actually tied you into a 6 month plan taking £12.99 every 2 weeks, and cannot cancel... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Skinny Coffee Weight Loss Program for fast effective results. The Skinny Caffe Stock Skinny Coffee, Skinny Tea, Skinny Hot Chocolate, Skinny Pancakes, Thermosyn, Apple Cider Vinegar, Zero Calorie Skinny Syrups & more!
Dane kontaktowe
Lancashire, Zjednoczone Królestwo
- support@theskinnycaffe.com
- theskinnycaffe.com
2,1
Słaba
653 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They make life difficult by wanting a…
They make life difficult by wanting a doctors note. If the product is not suitable for you or you don't like the flavour and making you sick. They will not cancel yourself subscription. They are a con don't trust them.
20 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
Hi Ghansham,
We never want to make your life difficult - we have to oblige by company policy and require proof of a doctor's note to confirm a claim made.
We can cancel your subscription once all orders have been made within the 6 month time frame - as mentioned in our terms and conditions which show on all subscription products.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Subscription Scam, and bad product
Don’t bother spending your money on these products. In the few cases you do get your order, they’re cheap and not worth the money. There are so many alternatives to these products, so I’d recommend going to other reliable sellers with good reviews. They use terms of service and subscriptions to lock you in to paying them for up to 6 months at a time, and then don’t even send you the product. Huge scam, unfortunately, and even reaching out to customer service is a waste.
18 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
Hi Grace,
I am really sorry to hear this has happened - please can you email support@theskinnycaffe.com with your order number and details over this and I will ensure the support team look into this for you!
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Absolutely scum!!!
Absolutely scum!!!! Ordered a free hot chocolate which tastes vile by the way!! Like dirt out the ground next month £15 taken out my bank every month until I cancelled through the bank they are absolutely disgusting I tried emailing them to cancel and messaging through Instagram to be ignored there is no clear indication of a subscription when you order so be very very careful because I haven’t got the time to sit and read terms and conditions!
13 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
I found their communication extremely…
I found their communication extremely friendly and their delivery extra quick. I so far tried cookies and cream syrup on toasts and tea, this is delish. I also love the sweet chilli mayo, had it tonight in my sandwich, terribly yummy. The other I tried but didn't like is the one thousand island sauce, may be because the expiry date is in 3 months time compare to the ones I like with a bit more time on them.i still got to try 9 other products from them, I'm so packed with those delish for a very long time thanks to their incredible half price sales. I know... I'm just greedy :)
11 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
Thanks, Karina
Can't wait for you try the others in the range 🥰🥰
Best wishes,
Gemma
I just love buying from this company
I just love buying from this company. Great customer service whenever I've had to contact them. I love the products.
11 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
Thank you so much, Charissa!
We love that you enjoy our products and service 🥰
Best wishes,
Gemma
Oh seems like I’m not the only one…
Oh seems like I’m not the only one getting messages from the lovely Gemma , Do not buy anything there special offers are a scam
9 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Skinny caffeee
For a start you got loads of shitee reviews
I sighned up to claim a free hot chocolate not once it mention your sighning up and cant unsubscribe it also never even once said about being charged every 20 days it also dont tell you what your gonna be charged for and the products their self are rank
Send threatening emails saying their gonna get a fraud on onto you for a payment they cant take yano what if your that genuine go take me to court you aint taking my money can go jump as for the loveley gemma who seems to be the only robot who can send a stupid email you can go remove your self with your emails threating me you not taking a penny its all a scam its all a trap and people are gonna fall for this just like i did SO SOD OFF!
4 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Really disappointed ask many times to…
Really disappointed ask many times to stop sending me and taking money from my account
2 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Good site
Needed the low sugar apricot jam. Wish you had more flavors beyond apricot and strawberry....
1 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
Thank you Betsy!
We will take your feedback on board! Hope you enjoy the jam :)
Was easier enough
Was easier enough, just made the order and paid for it by PayPal!
1 grudnia 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
Thanks Nicki!
We hope you enjoy your order from us!
Do not buy from this company they scam…
Do not buy from this company they scam u into a subscription!!! Lol then send u threatening emails cancel with ur bank ASAP
30 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Absolute scam of a company!
Absolute scam of a company!!
Went ahead with the “first hot chocolate free offer” with no mention at all of being signed up for a 6 month subscription!! They started taking money every 4 weeks and then all of a sudden they were taking the money as and when they wanted to!!
After reading reviews on here I took the advice and blocked the Payment with my bank only for then to send me threatening emails! After about a week it finally stopped.
Yesterday they started again as my bank had disputed the charges, now I am getting threatening emails again saying they will send to a debt collection company!!
When buying my first order there was no mention on a contract and they know it!!
It takes ages to get a response from them and when you do it is only ever someone called Gemma who never actually answers your questions!
I will be disputing this further with my bank and reporting to trading standards so please stop threatening me!!
27 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Absolute scammers products can cause a reaction
Absolute scammers. I had a serious allergic reaction to their products. Awaiting a GP appointment as they require evidence of my reaction. Severe hives, redness and swelling to my face. When requesting a cancellation to my unknown subscription they tell me I can’t. Appalling customer service, refused to take my reaction into consideration. DO NOT BUY or USE THESE PRODUCTS. Trading standards here I come to actually see what’s in their items!!
26 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
I felt scammed and robbed
I felt scammed and robbed, I wasn't told through even email I was subscribed to anything only my orders (no subscription). By the time the 14 days are over your being charged again and then you realise, your absolutely f*&%"€d because they have you in a 6 month subscription and have you robbed as well as threaten you when one payment is missed cause your so broke from them, telling you they will send your info for a debt collection agency.and this so called " Gemma" need to find a job cause the way she emails if the height of rudeness and far from customer care. Have just recently emailed consumer rights Europe who is making a case against this.
25 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Absolute pigs of a company
Absolute pigs of a company, got pulled into a subscription that is not clear (they say it is) my order didn't even say I was in a subscription and when I did. Find out it was from an aggressive email telling me I missed payment and if I don't pay they wil get a DCA after. So vile and rude and when I said this too there "Gemma" she or whoever it is showed no respect or empathy towards me. A sick company. I will be waiting on there usual reply as I can see from all these reviews. Skinny caffe don't waste your copy and paste!!!!!!!!!!!!!!!!
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support and we will happily look into this for you, thank you.
17 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
Hi Sharon,
Please view our full terms and conditions of the subscription policy here: https://theskinnycaffe.com/pages/subscription-policy
You approved these terms and conditions before completing checkout.
There is not a way in which a subscription policy can be started unless the customer selects a subscription product and completes the checkout procedure and approves the terms and conditions of the subscription policy and refund procedures.
If you would like to take some time to go through the process online again you will see all of this and also see it is not possible to proceed without agreeing.
I hope this clarifies the situation.
Do not deal with this company.
Do not deal with this company.
They use criminal methods to carry out subscription traps which is a type of fraud. Luring you with a free gift buried in terms and conditions there’s a subscription using continuous payment authorisation.
The FCA advise you contact your bank to cancel payments as they refuse to cancel
This is a criminal breaching regulation 55 of the payment services regulations and a breach of the consumer protection rights. These people use bogus threats of debt recovery.
They are criminals
Edit:
See response from skinnycaffe
This is not in line with distance selling regulations and bears all the hallmarks of a subscription trap as outlined by trading standards e-crime team - look on the trading standards website for subscription trap.
Hiding behind terms and conditions after you click “claim free sample” is not a legal subscription and is a scam.
SkinnyCaffe is in breach of 3 regulations:
Distance Selling Regulations
Regulation 55 of the Payment Services Directive
Consumer Protection Rights.
If you contact your bank, they are obligated by the Financial Conduct Authority to stop payments to such scams.
If you are scammed report to Trading Standards e-crime team and Action Fraud
SkinnyCaffe will then resort to threatening harassment emails which if they continue can be reported to both Action Fraud and the Police as they then overstep the mark into Harassment, extortion and racketeering. All illegal.
The ASA have red flagged them as non-compliant, this is what they have to say :
“Problem Food Claims and Misleading advertising: Skinny Caffe breaks UK Ad Rules by making unauthorised health claims and by omitting material information about their subscription packages on its website theskinnycaffe.com.
Section 15 of the CAP Code states that only health claims listed as “authorised” on the EU Register of Nutrition and Health claims are permitted in marketing communications. In order to comply, an advertiser needs to show that the specific health claims for each of their advertised products are listed as authorised on the EU Register and that the authorised claims relate to the relevant ingredient/s in the product. Similarly, any claim that states or implies that a food has particular beneficial nutritional properties because of its ingredients must comply with the criteria set out in the Annex to the EU Register.
The website theskinnycaffe.com makes a number of unauthorised health claims for food supplements including “Thermosyn Weight Loss Capsules”, “Weight Loss Hot Choc”, The ingredients within the products are not listed on the EU Register as authorised for the claimed effects, and as such, amount to unauthorised health claims. Therefore, the health claims should not be made for the Skinny Caffe products.
Section 15 of the CAP Code also states that health claims that refer to a rate or amount of weight loss are not acceptable in marketing communications for food supplements.
The website also contains before and after images which refer to a specific amount of weight loss within a certain timeframe. As the product is a food supplement, health claims that refer to a rate or amount of weight loss breach the Code, such as “I lost 5lb in one week using the capsules and skinny caramel coffee”.
Section 3 of the CAP Code has rules on misleading advertising. It makes clear that free claims should only be made when the product or service is actually free and that qualifications to offers should be made sufficiently clear.
The Skinny Caffe fails to make clear when a six month subscription applies when purchasing a single product on theskinnycaffe.com. By omitting this material information, the ad misleads consumers.
Despite repeated requests from the CAP Compliance team, The White Star Key Group Ltd trading as the Skinny Caffe continues to advertise problematic health claims and weight loss claims on its website, theskinnycaffe.com, whilst also omitting material information about their subscription packages.
Due to The White Star Key Group Ltd’s non-compliance and disregard for the CAP Code, the CAP Compliance team took the decision to place its company details on this section of the ASA website on 6 August 2019. These details shall remain in place until they remove the claims outlined above from its website, theskinnycaffe.com.”
13 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Signed up for a free sample
Signed up for a free sample. Now they take £15.95 off me every 20 days for a pack of hot chocolate. Never been able to get intouch with them. Im now on my 10th pack of hot chocolate which i do not want. Cant cancel subscription for 6 months (9 packs). But can never get intouch with them to cancel. Absolute joke. Scammers.
5 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
Scammers beware!
Scammers beware!
Ordered what I thought was a cheap one off trial of the capsules turns out it's a 6month subscription where they are taking 12.99 from my account every 2 weeks for 6 months!
Shocking nowhere did I sign up for this have now cancelled payments with bank and will be contacting trading standards. Do not use this company!!!
4 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
poor service
poor service, no customer care, no one willing to help when it was needed, only interested in taking your money, STAY CLEAR!
4 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for.
We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts. If you would like to swap the products on your subscription you can do so by emailing us support@theskinnycaffe.com and we will happily look into this for you, thank you.
I don’t like the product I have emailed…
I don’t like the product I have emailed to cancel subscription and no one had bothered to reply to me
3 listopada 2019
Opinia niezależna
Odpowiedź od The Skinny Caffe
We are sorry to hear that you feel this way.
Our customer service team will look into your orders today and try to resolve the issue for you.
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