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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Andrea B is a magician! I sent her my wife's favourite handbag because the zip had broken and it came back looking as though the zip hadn't been touched; but it had! She replaced the zip so beautifu... Zobacz więcej

Oceniono na 5 z 5

Another great experience with The Seam. This time Katarina M repaired a leather & fabric shoulder bag. The repair was a little difficult to describe / show via photos so I had a helpful exchange... Zobacz więcej

Oceniono na 5 z 5

Camila did a lovely job on my vintage England shirt. It had a few awkward bits that needed sorting, the armpits had been sewn up by a previous owner, and it also needed invisible repairs on the s... Zobacz więcej

Oceniono na 5 z 5

Amazing service. My dress was picked up and delivered back within 24 hours! Fabulous service and a genuinely lovely lady. Thank you so much. 100% recommend. I will definitely use again. Highly re... Zobacz więcej

Informacje dotyczące firmy

  1. Usługi krawieckie
  2. Krawiec damski
  3. Usługi czyszczenia wyrobów skórzanych
  4. Naprawa wyrobów skórzanych
  5. Naprawa obuwia
  6. Krawiec

Napisane przez firmę

Specialist alteration and repair services for luxury clothing, bags and footwear. The Seam allows you find and connect with local, specialist Makers in your community who can help you to make alterations and repairs to your favourite items. Our business was founded in 2020 and currently offer services across the UK, working in partnership with some of the largest retailers and brands including Net-a-Porter, COS, Matches Fashion and more. Our most popular services include: Handbag Restoration; Handbag Repairs; Handbag Cleaning; Footwear Repair and Restoration; Wool Repairs; Clothing Repairs and more.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

149 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Laura ter Kulie did an amazing job

Laura ter Kuile did an amazing job repair my knitwear that eaten by moths and a leather jacket that had ripped. I really appreciated how quick the repairs were done. I am so happy I can wear these pieces again.

12 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Trainers restored with mended stitching

Paola Zappulla did an amazing job on my trainers and stitching where the stitching had come loose. A really good job with very good service and great communication along the way. far better to fix than throw away snd I would use this company again because it was excellent

12 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Selina Latour let her artistry run free…

Selina Latour let her artistry run free with some spectacular, unique, refined and practical fixes to a favourite Icelandic jumper to allow it another 30years of abuse. A really pleased customer at this end, thank you so much for your courteous attentions! I have two more which will no doubt need some tlc at some point in the future so I hope to be in touch then. Thank you!! 😃🤩

26 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Poor results and worse customer service

I’m sure if the service received was great that it would be worth 5 stars, but - as another complainant on here has said - should anything go wrong, or the service be sub par, then the customer service is appalling. I had the misfortune of sending my dresses to someone who missed fixing a hem, poorly fixed a tear so it was still visible and looked ‘botched’, and returned the third dress with the tear still in it. I was overcharged (nominally as she couldn’t seem to calculate VAT), and then asked to collect goods when I’d already paid postage. All in all a poor experience. When I wrote to customer services to ask for a refund on the dress that had been sent back unfixed they told me to just speak to the fixer. I’m not throwing good money after bad to send the dress back. Despite follow-ups, my emails are ignored. I just want a refund. I would never use this company again and nor would I recommend it. Just go to a local place where they can help.

29 grudnia 2025
Opinia niezależna
Logo The Seam

Odpowiedź od The Seam

Hi Carla,

Your booking was for one hole repair, which is why only that repair was completed, although our Maker did proactively offer to fix the additional hole free of charge. You contacted us at 2pm on Christmas Eve and we replied at 9am the next working day. We’re also very pleased to see you chose to use the service again since this review.

Best,
Layla
CEO, The Seam

Oceniono na 5 z 5

Sooooo happy to have found The Seam and…

Sooooo happy to have found The Seam and the great women that work at the Westfield branch in Stratford, they are kind and attentive and reassured me on how everything was going to get fixed/altered etc and the job was excellent. Very happy 😊

21 października 2025
Opinia niezależna
Oceniono na 5 z 5

My best discovery of the past two…

My best discovery of the past two years. I’ve returned many times over for the flawless service. Just makes life easier. It’s endlessly useful to everyone, but if you’re short in height and everything is too long, The Seam is an absolute must.

23 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Simple!

A very simple process to get an excellent quality repair to my winter coat. Thanks 🙏

5 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

New lease of life for beloved bags

Fast responses, easy to contact, great communication, really clear pricing and options on quotes, and brilliant repair work. The Seam have repaired and restored two bags and a pair of jeans for me this year, and I'm loving being able to use them all again.

18 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Very Satisfied customer

Camilla in Bournemouth repaired a favourite skirt of mine that had been attacked by moths, she made a wonderful job jand I would Highly recommend The Seam to anyone.
I will be able to wear my skirt again instead of throwing it away. Well done Camilla.

23 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Nicole Akong did a brilliant repair job…

Nicole Akong did a brilliant repair job on my very fine knit cashmere jumper which had several moth holes. In fact she discovered quite a few more holes than the 4 I had found - and communicated well with me to show me the additional holes and to propose variously priced options for dealing with them. I’m very impressed and would heartily recommend the seam & Nicole. A delight to deal with.

1 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Good as new

My Merino wool jumper had been nibbled at by a moth and Lyudmilla had it looking brand new! - over the moon with the work

14 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

I LOVE The Seam

I LOVE The Seam ! This time I used Sandra based in Blackheath to mend a pair of Roland Mouret trousers which had a hole in the seam. Not only did she repair them super fast she also did an amazing job - you can hardly see the repair. This is such a good company and I only have had great experiences from handbag repairs to dress alterations. Highly recommend!

10 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Katarina fixed my bags

Katarina Mootich fixed two of my leather designer bags. She was quick to reply, reasonably priced and returned the items earlier than expected. The craftsmanship is high quality, you can’t even tell the bags needed repair. Will use her again!

10 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Tamsin Lines has done an excellent job…

Tamsin Lines has done an excellent job on 2 costs with moth holes. Everything was so easy to do and the payment system was very straightforward. Sent the coats on Monday afternoon and were returned to me Thursday morning. Thank you for an excellent job.

11 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant service

I have used The Seam to have several items repaired or altered over the last couple of years and every time I have had excellent service and brilliant quality workmanship. I would definitely recommend. While not the cheapest, it’s worth it to see a loved item restored and stop it ending up in landfill!

9 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Cashmere repair - easy and straightforward

I requested a quote for repair of a cashmere cardigan that had a few moth holes. A quote was sent through promptly the next working day. Payment was easy and communication with Gabriela Degwitz was clear and easy to do via the chat. I received my cardigan today with excellent repair. Thank you, Gabriela!

5 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Bringing life back to a puppy-chewed jacket

I had a vintage waxed Burberry jacket of my moms that a puppy chewed though the sleeves and a few other visible areas including the pockets. It took me nearly two years to find somewhere that would be able to take it in for repairs and also rewax it.
I was matched with Camila who went above and beyond to restore the jacket back to its former glory and sent it back right on time for me to give it to my mom as an early Christmas present. My mom is so thrilled to have it back in her jacket rotation and said it’s her favorite gift.

27 listopada 2025
Opinia niezależna

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