Our hall runner was easy to order, good value for money and matched our expectations when it arrived. The Rug Shop UK has good communication, very good value for money and have a far better range of... Zobacz więcej
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Website easy to navigate. Product specifications clear and easily identifiable. Great colour choices. 2nd rug I’ve had from here. And fabulous quality and speedy delivery.
It was difficult to know when the rug was going to be delivered. The tracking did not work, an email and phone call did not speed up delivery. The rug arrived unannounced. Happy with rug
Lots of choices and different sizes available. Was after a specific style of rug and this was the only website I found offering more than just 1 size of it. Delivery was great as well, will definitely... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.
Dane kontaktowe
Unit 1, Allenby House, Knowles Lane, BD4 9AB, Bradford, Zjednoczone Królestwo
- 01138879393
- info@therugshopuk.co.uk
- therugshopuk.co.uk
4,6
Doskonała
639 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Love my new rug
Love my new rug. Such a great variety of patterns or plain and sizes to choose from. Lovely quality and really good prices. Delivery was super quick too
22 września 2026
Opinia niezależna
Ordering was simple
Ordering was simple, from a decent range on offer.
Delivery was on time and well packaged.
Competitively priced across the range. I would purchase from The Rugby Shop again.
29 sierpnia 2026
Opinia niezależna
Good selection of rugs are good prices…
Good selection of rugs are good prices but most impressive was the customer services that responded very quickly and were incredibly helpful when returning a rug.
15 września 2026
Opinia niezależna
Great selection, value and fast delivery
Found a rung here at a more competitive price than another retailer. Great selection, delivery was fast with good communication throughout. The rug is good quality and just like the picture online. Will definitely use again.
10 sierpnia 2026
Opinia niezależna
Extremely delighted
Very informative, easy to place the order and images were exactly as arrived! Quality is excellent and I’m absolutely delighted. Recommended my daughter to purchase for her home
18 sierpnia 2026
Opinia niezależna
Perfect rug
Perfect rug, lovely quality, delivered on time but left outside the front door by courier for everyone to see which does not reflect on the shop, I would definitely buy from this company again
8 sierpnia 2026
Opinia niezależna
Excellent prompt service throughout
Excellent prompt service throughout , from ordering to delivery.
Very pleased with my rug.
18 sierpnia 2026
Opinia niezależna
I ordered a rug from somewhere else but…
I ordered a rug from somewhere else but after a week it failed to show! I then found the same rug in the rug shop. They were brilliant. It was ordered and delivered within 5 days and is fantastic. Thank you so much
11 sierpnia 2026
Opinia niezależna
Avoid at all costs absolute shambolic…
Avoid at all costs absolute shambolic company , we ordered a rug and a runner paid the money and waited for delivery. Upon delivery we opened the rugs only to find they where the wrong colour. I rang them immediately and after the phone rang for 17 minutes they finally answered. They insisted we took pictures of both rugs and the labels on the back to prove they where wrong . Waited a other week for a response then they said rugs would be collected and a refund given. My wife took the day off work on the day of collection because they couldn't give us a collection slot.. Guess what no one turned up they blamed the courier company . They then gave us another collection day and said if we missed the collection we would have to pay a £30 penalty !!! Finally got rugs collected but was still another 10 days before we got our refund, what a way to run a business
20 lipca 2026
Opinia niezależna
Odpowiedź od TheRugShopUK
Hi Stephen,
Thank you for taking the time to leave your feedback. We are genuinely sorry for the frustration and inconvenience caused.
We completely understand your disappointment after receiving rugs that were not the colour ordered. As soon as you contacted us, we investigated the issue with the supplier and requested photographs of the rugs and labels so that the discrepancy could be verified and the return arranged correctly.
Unfortunately, the collection process was managed through the supplier and their courier. We appreciate your frustration when the first collection did not take place as planned, especially after your wife had taken a day off work. A new collection date then had to be arranged. We also understand your concerns regarding the potential £30 missed collection charge, which was part of the courier's collection policy and not a charge imposed by ourselves, as the courier only attends for the specific order and collection arranged.
Regarding the refund, we would also like to clarify that we did initially process your refund. Unfortunately, for reasons outside of our control, that refund was subsequently reversed back to us rather than reaching you successfully. Once you contacted us again and brought this to our attention, we immediately checked the situation, investigated what had happened, and processed the refund again to ensure that the matter was resolved.
While we appreciate that the overall process took longer than anyone would have liked, we continued to work towards a resolution, resulting in the collection of the rugs and the successful refund of your order.
We are sorry that your experience did not meet the standards we aim to provide and have taken on board your feedback regarding the incorrect item supplied, communication delays, collection issues and refund process. Thank you for your patience while the matter was resolved.
Kind regards,
Customer Services
Lovely rug and fast delivery
Lovely rug and fast delivery. The website pictures were a true reflection of the rug’s actual colours.
23 lipca 2026
Opinia niezależna
I absoultly love my new rug
I absoultly love my new rug and so does my cat lol.I would certainly purchase from hear again.
9 sierpnia 2026
Opinia niezależna
My rug arrived on time ,had a brief…
My rug arrived on time ,had a brief look at it ,looks lovely and feel so soft.
Haven't put it down as decorating room. But im sure it will be lovely and go with my new decor ,thankyou 😊
6 sierpnia 2026
Opinia niezależna
Good quality and quick delivery.
31 lipca 2026
Opinia niezależna
Received rug promptly brilliant price
Received rug promptly brilliant price
31 lipca 2026
Opinia niezależna
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