Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great experience, popped in on the off chance and ended up buying two items, as there was a great promotion on for the aftershave we were looking for. Thanks Anthony for your support and assistance, y... Zobacz więcej
Reakcja na opinię
Anthony greeted with a big smile and friendly approach and let me look first then re approached for support and was great a recommending an alternative option as well my one I wanted to make think.... Zobacz więcej
Reakcja na opinię
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
Reakcja na opinię
Informacje dotyczące firmy
- Perfumeria
- Kosmetyki
- Dostawca kosmetyków i perfum
- Sklep z kosmetykami
- Dostawca aromatów spożywczych
- Sklep z produktami do włosów
Napisane przez firmę
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Dane kontaktowe
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, Zjednoczone Królestwo
4,9
Doskonała
191 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Hadiza had excellent service 5 start…
Hadiza had excellent service 5 start review
21 listopada 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Ava May was amazing!!
Ava May was amazing!!! So helpful! Would recommend to anyone. Patients of a saint as have a very indecisive teenager.
20 listopada 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
The staff were excellent
The staff were excellent. Knowledgeable and approachable. A breath of fresh air compared to other stores I visited yesterday.
You could tell they were truly happy to be there and were a good team. What a difference it makes to a shopping experience.
14 listopada 2025
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Their complaints department are an…
Their complaints department are an absolute joke,
31 października 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi
We regret that you had a negative experience with our team. We'll look into this to see how we can improve. if you need this discussed with our customer service, please contact at reviews@theperfumeshop.com.
Thank you.
The Perfume Shop
Staff were exceptional
Staff were exceptional, in helping and understanding our requirements, very friendly and clearly they enjoy their working environment. Felt very comfortable in the shopping arena! Very nice to feel welcomed! What's more one of our items required was out os stock and we ordered it, this item arrived the very next day, unbelievable service - thank you
4 listopada 2025
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Emily and Brad was so helpful and they…
Emily and Brad was so helpful and they try they best
29 października 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Wedding Day Perfume!
We came into The Perfume Shop the day before our wedding and were helped by Brandon — he was absolutely lovely! My now husband is super fussy and had no idea what he wanted, but Brandon was so friendly and patient. He gave honest advice, wasn’t pushy at all, and encouraged us to try scents properly on the skin and come back once they’d settled.
Thanks to him, we found our perfect fragrance — Dior Homme — which was just lovely. It’s now our signature wedding scent and will always take us back to that special day. Couldn’t recommend Brandon enough!
9 października 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Great service
Great service, the staff Mariolla & Tina were very friendly and helpful, they made some great perfume recommendations! Would definitely recommend.
7 października 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Maryam was brilliant she helped us out…
Maryam was brilliant she helped us out and found us the best deal thank you
3 października 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
G was amazingly helpful
G was amazingly helpful. Easy to talk to and knows her stuff. Just got the perfect fragrance all thanks to her
27 września 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
I bought some perfume at The Perfume Shop Southampton
I bought some perfume at The Perfume Shop in Southampton yesterday. It was my second purchase there. I like the VIP Rewards program for customers. But I'm most pleased with the service from a lady named Mariola. She's a professional with extensive perfume knowledge. She can advise and help you choose the right fragrance. Thank you.
16 września 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
I've been on perfum shopping yesterday…
I've been on perfum shopping yesterday with one my friend we talk about fragrances and one of the staff came to us with positive attitude and smile, her name is Mariola we started conversation , in the end she offered me gift set of my favourite perfume with little discount. Its was good experience and perfect customer service
26 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hello,
Thanks for your review. We're happy to hear about your positive experience and that you were pleased with the customer service you received while shopping with us. We appreciate you choosing us.
Kind regards,
Jasmyn
The Perfume Shop
Marioua was extremely helpful and kind…
Marioua was extremely helpful and kind in giving extra bonuses to purchase. Great to be able to use the one for all voucher in store.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Mariam was very kind,very helpful
Mariam was very kind,very helpful. Her service was excellent
22 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Came in today and Tristan served me
Came in today and Tristan served me, great experiențe will be back
14 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Really nice customer service by Sian…
Really nice customer service by Sian and Tristan they helped find the products I needed and provided great wrapping
13 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Odpowiedź od The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.