Megan was absolutely lovely with sorting all of my requests. Stunning customer service and an absolute gem. She was able to help with all my queries about the products and provided the best customer s... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 1.30, The Galleria, Metrocentre, NE11 9YP GATESHEAD, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Olivia from the perfume shop branch at Metro Center in Gateshead was really helpful and I had a great experience with her
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I had a wonderful experience today thanks to Sharlin and Christine. They were incredibly kind, professional, and attentive, making me feel truly welcome. Their excellent service and thoughtful gifts m... Zobacz więcej
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Walked in not knowing exactly what I fancied fragrance wise and Sharon was really fantastic. She spent about 15 minutes running me through so many different fragrances helping me narrow down exactly w... Zobacz więcej
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Informacje dotyczące firmy
- Perfumeria
- Kosmetyki
- Dostawca kosmetyków i perfum
- Sklep z kosmetykami
- Dostawca aromatów spożywczych
- Sklep z produktami do włosów
Napisane przez firmę
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Dane kontaktowe
Unit 1.30, The Galleria, Metrocentre, NE11 9YP, GATESHEAD, Zjednoczone Królestwo
4,7
Doskonała
40 recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Megan is AMAZING
Megan was absolutely lovely with sorting all of my requests. Stunning customer service and an absolute gem. She was able to help with all my queries about the products and provided the best customer service I’ve received in a while. Thank you again Megan 🖤
30 lipca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience
Olivia from the perfume shop branch at Metro Center in Gateshead was really helpful and I had a great experience with her
24 lipca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a wonderful experience today…
I had a wonderful experience today thanks to Sharlin and Christine. They were incredibly kind, professional, and attentive, making me feel truly welcome. Their excellent service and thoughtful gifts made my visit even more special. Thank you both for such outstanding customer care!
27 czerwca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great prices on your perfumes.
Great discount prices on your perfumes. Quick delivery.
15 kwietnia 2026
Odpowiedź od The Perfume Shop - Metro 69
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Customer Service - Christie
Went into store for some Eid presents today and I’d like to say Christie served me and she was lovely, helped find what I was looking for and gift wrapped the perfumes. We had a lovely chat and it’s the kind kind of Customer service that makes your day
17 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Becca was lovely…she helped me choose nice perfumes within my budget.I’m glad she served me
24 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Just popped in on my lunch break so didn't have much time. Lucy was fab. Really helpful in narrowing down a perfume for a gift - and I bagged a bargain for me!
26 stycznia 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered some perfume on line in…
I ordered some perfume on line in store, took a long-time for the shop assistant to place the order.
I had an email confirming order.
Further email to confirm perfume delivered.
When I returned to the shop to collect the perfume I was told it was not there.
The staff were unable to locate the perfume as the wrong delivery address was used.
I have had issues with customer services not answering the phone, not sending emails when they said they would ( 3 0ccasions) , calls not being returned.
I would never make another purchase through the Perfume Shop.
15 stycznia 2026
Odpowiedź od The Perfume Shop - Metro 69
Hello Catherine,
We sincerely apologise for the issues you’ve experienced with your order and completely understand your frustration.
I will be personally calling you this afternoon to go through the situation and ensure this is resolved as quickly as possible.
Thank you for your patience, and we’re sorry for the inconvenience caused.
Kind regards,
Jasmyn
Worthy to buy here
28 listopada 2025
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Metro Centre Store - excellence in customer service!!
Purchased the wrong fragrance for my grandson on line, returned to the shop in the Metro Centre who exchanged it for the correct one,
Very professional and courteous excellent customer service skills.
I would definitely recommend
18 listopada 2025
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Bella made my experience amazing she…
Bella made my experience amazing she was so pleasant smiley and polite its so nice to see a sales assistant so friendly and well spoken
27 września 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Bella was fantastic
Bella was fantastic, helped me to choose out a new perfume for myself!
16 września 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Bella did a fantastic job
Bella did a fantastic job, great service and great scent matching.
6 września 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Sharon is lovely!!
Walked in not knowing exactly what I fancied fragrance wise and Sharon was really fantastic. She spent about 15 minutes running me through so many different fragrances helping me narrow down exactly what I wanted, a bottle of Valentino. She was really lovely and helpful throughout. Thank you Sharon
1 września 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful in guiding you to find the perfect fragrance. Thank you for your kind words and for choosing us.
Kind regards,
Jasmyn
The Perfume Shop
My experience
My experience at the perfume shop green mall, was excellent. Maddie and Alice were very helpful with helping me trying to get a gift for my partner on a new apprenticeship. They helped me find one that would suit him from his current preferences and it couldnt have been any more helpful for me!!
30 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
We're so happy to hear about the excellent support you received at our store. Thank you for sharing how our team helped you find the perfect gift, we appreciate your support!
Kind regards,
Jasmyn
The Perfume Shop
Sharon is great! :)
Sharon and her colleague were friendly and welcoming. Sharon didn’t pressure me and suggested various aftershaves within my budget. Also threw in a free gift (tester) - my second time using this branch and both times I enjoyed my visit and came away with a well priced smell for me!
25 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hello,
We appreciate your positive feedback and are so glad you enjoyed your visits. Thank you for choosing us, we're happy we could find you a well-priced item!
Kind regards,
Jasmyn
The Perfume Shop
A nice experience
Called in today to buy my partner a fragrance and Christie and Sharon were very helpful,pleasant and made the experience fun plus a lovely gift wrap service a big thank you to them both
20 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
I would recommend the perfume shop at Metrocentre green mall…
I would recommend the perfume shop in the green mall at Metrocentre. Megan provided exceptional service! Will be visiting again as she went above and beyond with the service! Thank You.
18 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Megan was absolutely lush couldn’t be…
Megan was absolutely lush couldn’t be more helpful with me and my mam! Pleasure doing business ;)
14 sierpnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Metro 69
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Doświadczenie Trustpilot
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.