The Perfume Shop - Luton 104 Recenzje 

55
Wynik TrustScore: 4.5 na 5

4,7

Unit 88, Arndale Shopping Centre, LU1 2LJ LUTON, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had such a lovely experience at the perfume shop last week. The staff member caitlyn who helped me was absolutely amazing—so friendly, patient, and genuinely helpful. She took the time to understa... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I recently ordered a perfume online from this shop, mainly because it was advertised as coming with a free travel bag that would be automatically added to the basket. However, when I went to collec... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I wanted to say that Cody was amazing throughout so positive, so helpful and clearly wanting to do the best job for customers. I saw that with other customers before me. I hope you go very far, Cody.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

"I recently ordered from PerfumeShop.com after seeing their high rating on Trustpilot, and I'm happy to say they lived up to the hype! The website was easy to navigate, and I found exactly what I... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Perfumeria
  2. Kosmetyki
  3. Dostawca kosmetyków i perfum
  4. Sklep z kosmetykami
  5. Dostawca aromatów spożywczych
  6. Sklep z produktami do włosów

Napisane przez firmę

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Dane kontaktowe

  • Unit 88, Arndale Shopping Centre, LU1 2LJ, LUTON, Zjednoczone Królestwo

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

55 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(55)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33 812

Napisz recenzję
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Oceniono na 5 z 5

"I recently ordered from perfume shop



"I recently ordered from PerfumeShop.com after seeing their high rating on Trustpilot, and I'm happy to say they lived up to the hype! The website was easy to navigate, and I found exactly what I was looking for at a great price. My order arrived quickly and was packaged securely. Plus, they included a few samples, which was a nice surprise. Overall, a fantastic shopping experience, and I'll definitely be ordering from them again."

12 listopada 2025
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Oceniono na 5 z 5

Excellent service and great perfumes 10…

Excellent service and great aftershave 10 out of 10

14 października 2025
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Oceniono na 5 z 5

Cordey in TPS , Luton is amazing

Cordey in TPS in Luton was so amazing , she is so educative , I learnt some other stuffs and perfumes, so patient and her smile so touching . She made me have an excellent choice in the perfume I bought . And I am so appreciative she attended to me , cos I had one of the best decision getting the Givenchy I’interduit and so nice to gift me some extra samples of perfume. She was so amazing . I love her . Thank you Cordey , you the best in there .

15 października 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Oceniono na 5 z 5

Excellent !!!

30 września 2025
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Oceniono na 5 z 5

10/10 service 💯

I entered the shop and was greeted by a lovely girl by the name of Alicia, she went above and beyond to help me pick the perfect wedding gift for my husband after struggling in other shops, she even gift wrapped it for free and gave us a free gift! I will definitely be back for more, especially after she informed me about getting 15% when recycling an empty bottle! I recommend this company to anyone looking for support in choosing the perfect perfume 🤩🤩

29 września 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Oceniono na 5 z 5

Cody knows what’s best

Cody helped me out selecting the right perfume for a gift, her customer service was amazing felt comfortable and easy to talk with. I’ll be coming back there to shop for more perfumes☺️

20 września 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Oceniono na 1 z 5

Luton store non delivery and no refunds given

Ordered a product in store delivery was supposed to be 3-4 days. After 5 days the store had no record of the order so obviously not been ordered bu they taken the money. Called them told boss 4 times spoke to Mina the manager who said come in for a refund , went to get a refund them told can’t get a full refund ? Then wait till the following week and come back again.
The deputy manager acts very poor not interested and just says keep waiting while they have £130 of my money. I do not recommend The Fragrance Shop try Boots or John Lewis . Not sure if they are a scam. But will report to my credit card company and trading standards .

20 września 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

We are not The Fragrance Shop, we are The Perfume Shop. I'm sorry you are having issues but we are a completely different company.

Kind regards,
The Perfume Shop

Oceniono na 5 z 5

Absolutely amazing staff members so…

Absolutely amazing staff members so polite and friendly 10/10 service

20 września 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Oceniono na 5 z 5

Great service

26 sierpnia 2025
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Oceniono na 5 z 5

Cody and Alicia are the best workers…

Cody and Alicia are the best workers there! Not only do they help you pick out the all time great perfumes, but they make you feel at ease even if you take your time to decide which perfume you want! The girls have patience especially when you meet someone as indecisive as me and not able to decide in seconds. They are just incredible and would do anything to make sure that you guys are happy customers while walking out! Would not disappoint you they’ve become like family help me at all times! 🫶🏻🫶🏻

10 sierpnia 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

Oceniono na 5 z 5

I had a fantastic customer experience…

I had a fantastic customer experience at the luton brunch, especially due to a very welcoming, helpful and friendly sales adviser called Alisha. Today she helped me choose the perfect birthday gift for my Mum's special day. I would recommend this place to friends and family for gifts.

31 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Oceniono na 5 z 5

Great experience as always

Great experience as always. specially Cody is amazing.

25 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Oceniono na 5 z 5

Served by a very welcoming and polite…

Served by a very welcoming and polite girl called Aleesha. Very sweet and helpful. Helped me pick the right gift I needed

24 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Oceniono na 5 z 5

Cody at The Perfume Shop

I went to The Perfume Shop with my son today,just to try some new perfumes. Customer care in this place is just outstanding, especially Cody did all to make simple thing as perfume testing an exceptional experience. Many thanks ,will visit you again.

23 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Oceniono na 5 z 5

I had an amazing shopping experience…

I had an amazing shopping experience today at Perfume Shop, thanks to Cody. She was absolutely lovely and went above and beyond to make my purchase special. She informed me about the 15% discount for returning empty bottles and even offered me a gift or tester with any purchase over 50 ml—something no other salesperson had mentioned before. I’ve shopped here many times, even making larger purchases, but never received this kind of excellent service. Cody is simply the best 🫶🏻❤️

9 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

We appreciate your kind words and are so glad you had a good experience!

The Perfume Shop

Oceniono na 5 z 5

I was attended to by my sweet Cody

I was attended to by my sweet Cody. again and as usual She was so customer friendly and assisted me in getting the best gifts for my friends. 🥰

9 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Thank you for your positive review!

The Perfume Shop.

Oceniono na 5 z 5

Best customer service

I had a very good experience Cody was very helpful with helping me choose which perfume to purchase. She also helped me choose which perfume to choose for my daughter. I will definitely be coming again. Good quality perfumes and fantastic customer service. She should be a manager!

9 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

We appreciate your kind words and are so glad you had a good experience!

The Perfume Shop

Oceniono na 5 z 5

Great service from Cody!

Even though the store was busy and I had to wait, Cody was kind and helpful and made sure I got the best deals and amazing perfume recommendations. She really went above and beyond. Great customer service.

4 maja 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Oceniono na 5 z 5

Cody was lovely she helped me…

Cody was lovely she helped me throughout my whole experience really made me feel so special what a lovely lady great example to follow from such a team leader

18 kwietnia 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Oceniono na 5 z 5

Hands down to Cody

Hands down to Cody - a lovely young lady who knows how to talk to a customer - even though I was browsing she was kind enough to inform me of the 15% discount when giving an empty bottle to the store. I’ve been recently to the store and was oblivious to the box - even though it was staring me in the face! Just goes to show how important conversing is!

Thank you 👍

13 kwietnia 2025
Opinia niezależna
Logo The Perfume Shop - Luton 104

Odpowiedź od The Perfume Shop - Luton 104

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

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