Excellent service from Jane and Sarah today. As part of the Loyalty programme, we were able to try some samples so we can be certain before purchasing.
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Lokalizacja
Zmień lokalizację101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welc... Zobacz więcej
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Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
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Brilliant service , so friendly. I came into the store a few weeks ago looking for a special gift for my groom. Been elsewhere looking beforehand without any success , the service I got here was... Zobacz więcej
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Informacje dotyczące firmy
- Perfumeria
- Kosmetyki
- Dostawca kosmetyków i perfum
- Sklep z kosmetykami
- Dostawca aromatów spożywczych
- Sklep z produktami do włosów
Napisane przez firmę
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Dane kontaktowe
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, Zjednoczone Królestwo
4,7
Doskonała
59 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service from Jane and Sarah…
Excellent service from Jane and Sarah today. As part of the Loyalty programme, we were able to try some samples so we can be certain before purchasing.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane was serving me today (Lakeside…
Jane was serving me today (Lakeside thurrock). She made it so easy for me to look for gift for my Dad. Ended up buying the one she recommended. Love it!!
4 kwietnia 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane and Megan were really helpful and…
Jane and Megan were really helpful and provided great service. Many thanks!
31 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff have been outstanding
The staff have been outstanding, very polite and very helpful. I would come back again. Jayne and Sarah were wonderful.
31 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Service
Amazing information, very polite & respectful from Sarah & Jane, very helpful
They advised me to find a specific perfume and extended extortion
31 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was incredible
The service was incredible and both ladies were incredibly kind giving free gifts and discounts I would a hundred percent recommend
31 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Bad customer sevice 👎
Bad customer sevice 👎
Lakeside Thurrock perfume shop has no customer service at all!
Walked in looking to buy a perfume, seeing they are not too busy serving only 1 customer. Me and my daughter stood there for good 3-5 minutes , One lady was already serving, and the two other Staff i believe her name is Kristy & another girl did not even made the effort to approach us, they were just chatting.
29 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello Alex,
Thank you for sharing your feedback, I'm truly sorry to hear about your experience. Please know we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, really helpful and made my day. Best customer service I've ever received by nisha and Sarah.
24 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The ladies (Megan and Nisha) were…
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welcoming and Friendly and we will definitely be coming back because of their service
19 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices and great discounts
Nice prices and great discounts. No regrets having a loyalty card with your shop.
The shop staff were great especially Sarah.
11 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sara and Karen were really helpful
Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
5 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sarah was so lovely and attentive
Sarah was so lovely and attentive
14 stycznia 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Karen from the Perfume shop was…
Karen from the Perfume shop was absolutely amazing, the assistance and advice given was great, Christmas shopping for perfume and aftershave is such a stress, but with help and advice we were given it was a breeze, thankyou 🫶🏻
6 grudnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Fantastic savings today at Perfume stire
2 grudnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Excellent service from Sarah in the…
Excellent service from Sarah in the perfume shop, so lovely and helpful and always with a smile, That's why I will always be a returning customer :)
1 grudnia 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Happy customer
The young lady that served me was extremely helpful and friendly. I bought YSL Black Poison that was so much cheaper than any other shop I had looked at.
20 listopada 2025
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Karen was incredible
Karen was incredible, such a lovely personality and extremely helpful x
22 listopada 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
I am extremely disappointed with this…
I am extremely disappointed with this purchase. Despite being assured that the product would deliver 7–8 hours of use, it struggles to last even 2 hours. This significant discrepancy in performance is both unacceptable and deeply frustrating, especially given the £100 cost.
7 listopada 2025
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
We appreciate you bringing this to our attention. We're sorry to hear the product didn't meet your expectations, especially considering the cost. We'll investigate this performance discrepancy. Thank you for your feedback.
The Perfume Shop
Extremely helpful friendly and…
Extremely helpful friendly and excellent service from Sarah today from Margaret.
Sarah is a real asset to the perfume shop.
14 listopada 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Really friendly great atmosphere Jane…
Really friendly great atmosphere Jane sarah and iman excellent customer service will be back for sure nice to see dean
14 listopada 2025
Opinia niezależna
Odpowiedź od The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.