The Perfume Shop - Exeter 224 Recenzje 

90
Wynik TrustScore: 5 na 5

4,9

3 Guildhall Shopping Centre, EX4 3HP EXETER, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

“I have been using The Perfume Shop in Exeter for almost 5 years, and I’ve always had a great experience. Liby has always understood my taste and preferences really well. Recently, I met Danny and Riy... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I wo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Incredible experience. I received perfect service, from a lad named Jake. Never have I received such good customer service. Jake was polite, attentive and helpful. He was with me for a good 45 minutes... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I always get served by the same gentleman, he's always so helpful and knowledgeable and is super helpful His recommendations have always been perfect for gifts for friends and family Super friend... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Perfumeria
  2. Kosmetyki
  3. Dostawca kosmetyków i perfum
  4. Sklep z kosmetykami
  5. Dostawca aromatów spożywczych
  6. Sklep z produktami do włosów

Napisane przez firmę

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Dane kontaktowe

  • 3 Guildhall Shopping Centre, EX4 3HP, EXETER, Zjednoczone Królestwo

4,9

Doskonała

Wynik TrustScore: 5 na 5

90 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(90)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 34 005

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic service the man that served…

Fantastic service the man that served us was very knowledgeable about perfumes very patient and professional. Also a great chat about music while he expertly wrapped our purchase.

19 września 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thanks for your review and kind words. We appreciate you.

The Perfume Shop

Oceniono na 5 z 5

Great

Great, friendly service!

6 września 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Oceniono na 5 z 5

Friendly staff extremely helpful

Friendly staff that are extremely helpful. Helped me find the fragrance I was after definitely worth popping in for your fragrance needs.

2 września 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Oceniono na 5 z 5

10/10 customer service

Incredible experience. I received perfect service, from a lad named Jake. Never have I received such good customer service. Jake was polite, attentive and helpful. He was with me for a good 45 minutes and really tried to help me find a fragrance for my hubby. (Despite how fussy I am.) I’m definitely going to return. This lad deserves a pay rise if possible. Thank you Jake!

26 sierpnia 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hello,

We're happy to hear that you had such a positive experience! It's wonderful to know that our team member provided attentive and helpful service and that you were able to find a fragrance. We appreciate your feedback and look forward to your return.

Kind regards,
Jasmyn
The Perfume Shop

Oceniono na 5 z 5

Wow what a pleasurable experience it…

Wow what a pleasurable experience it was in the Perfume shop today. Jake was so helpful the most welcoming customer service assistant I have ever come across. Made several Xmas purchases . Can highly recommend shopping here thanks Helen

27 sierpnia 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hello,

We're happy to hear that you had a pleasurable experience in our store. We appreciate your positive feedback regarding the service you received and thank you so much for shopping with us.

Kind regards,
Jasmyn
The Perfume Shop

Oceniono na 5 z 5

Alyssa 10/10

Alyssa made me feel so comfortable with trying out lots of different perfumes and getting what's right for me! I am a very tricky picky customer but Alyssa was so reassuring an don a mission to make sure I found exactly what worked for me - she wasn't pushy at all, and totally understood the assignment ✨

25 lipca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Oceniono na 5 z 5

Very good

The gentleman aj served us he, was a great help and very kind.

19 lipca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Oceniono na 5 z 5

Fantastic service

Fantastic service, very knowledgeable, friendly and helpful

19 lipca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Oceniono na 5 z 5

The gentleman member of staff

The gentleman member of staff was very knowledgeable. He had an amazing personality. Overall it was a pleasure to shop there.

7 lipca 2025
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thanks for your positive review! We appreciate your kind words.

Kind regards,
The Perfume Shop.

Oceniono na 5 z 5

Great help with helping me pick out a…

Great help with helping me pick out a gift and fragrance for my dad, and lovely enough to give a discount ✨

16 lipca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thanks for your review! Thank you for choosing us to shop with, we appreciate you.

The Perfume Shop

Oceniono na 5 z 5

A nice experience trying new perfumes

A nice experience trying new perfumes. AJ was pleasant and had good customer service.

10 lipca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.

The Perfume Shop Team

Oceniono na 5 z 5

Thank you AJ!

I had no idea what to get my parents but AJ sorted me out, coolest desk staff I’ve ever encountered

6 lipca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hey,

Thanks for your review. I am pleased to hear you had a 5* experience with us.

Thank you!
The Perfume Shop.

Oceniono na 5 z 5

Thankyou AJ

2 lipca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Oceniono na 5 z 5

A disappointing greeting turned into a great visit

If it wasn’t for the fact someone else came onto the shop floor and turned my experience around, I would be giving a 1 star experience.
I entered the store with my boyfriend on Saturday 28th. We came in looking for a perfume for my mums birthday, and were totally ignored by the lads on the shop floor, who was messing around on an iPad and talking to each other. They saw us come in, but didn’t say hello or make an attempt to see if we needed any help. Me and bf stood looking at some shelves, clearly unable to find what we were looking for for around 5 minutes and the 2 lads still didn’t even acknowledge us! Just to mention, there was no other customers in the store! If it wasn’t for the 3rd guy that came onto the floor and greeted us as he came out, we would have left and shopped elsewhere!
The experience with this chap was the only reason I am giving this review, as he turned the experience right around! He noticed we were unable to locate an item, and located it for us in 2 seconds! He even then asked if “Adam or AJ had approached us yet and informed you of the discount in store today” - which as I’ve stated, they didn’t not even acknowledge we were in store, but Danny couldn’t be more accommodating and my bf even bought something too, to benefit for the 20% discount we’d both get! We didn’t know there was a discount, so this was a real bonus!
Thank you Danny, for turning around what would’ve been a terrible experience, into us spending nearly £200. Danny gift wrapped my gift beautifully, with a free ribbon too.

28 czerwca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Oceniono na 5 z 5

I had an absolutely fantastic…

I had an absolutely fantastic experience at The Perfume Shop! From the moment I walked in, I was warmly welcomed and immediately felt at ease — all thanks to AJ.

29 czerwca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Oceniono na 5 z 5

Everytime I've been in one of the shops…

Everytime I've been in one of the shops the people are always welcoming with the support team being quick to help and respond to any problems you are having.

29 czerwca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

It's lovely to hear your kind words on your recent visit. Thank you!

Kind regards,
Sharain
The Perfume Shop Team

Oceniono na 5 z 5

Aj was very helpful told me what offers…

Aj was very helpful told me what offers were on definitely be coming back

28 czerwca 2025
Opinia niezależna
Logo The Perfume Shop - Exeter 224

Odpowiedź od The Perfume Shop - Exeter 224

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

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