I spoke to all 3 assistants: Kush, Emma and Paul who were respectful, friendly and listened to what I had to say. I got a 15% discount on the fragrance I bought, because I handed in an empty bottle o... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The service and patience was great. Im new to the fragrance game and the worker, Minha, was great,friendly and helpful she gave honest and helpful feedback to me
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Amazing staff - zoe and minha that helped me pick gifts so quickly- they were so sweet and so helpful. They know exactly which scents to suggest basis my preference! Look forward to being back herebb... Zobacz więcej
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We had such a lovely experience. All the staff were incredibly friendly and welcoming, and the customer service was excellent from start to finish. Everyone was patient, attentive and took the tim... Zobacz więcej
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Informacje dotyczące firmy
- Perfumeria
- również w kategorii:
- Dostawca aromatów spożywczych
- Dostawca kosmetyków i perfum
- Kosmetyki
- Sklep z kosmetykami
- Sklep z produktami do włosów
Napisane przez firmę
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Dane kontaktowe
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Zjednoczone Królestwo
5,0
Doskonała
326 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I like how Emma attended to me with…
I like how Emma attended to me with joy, keep up the good work.
10 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Callie provided outstanding customer…
Callie provided outstanding customer service-she was very professional, friendly, and helpful. She made the whole experience in the perfume shop enjoyable and helped us choose the perfect fragrance. Thank you for such excellent service!
10 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
This one is for Callie
This one is for Callie
Thank you so much for an amazing selection and helping me out with all the perfumes.
Hoping to see youu soonn.
Xoxo
4 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Callie was very helpful
Callie was very helpful, she was very knowledgeable about fragrances new and old. I used to be a Dior rep worked in the fragrance sector for nearly 8 years and was impressed with Callie's knowledge. She was very helpful and it was a pleasure speaking with her.
1 marca 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Emma's service was stand out
Services was fantastic Emma really knew her stuff, knowledge of fragrance was stand out. Really happy and bubbly great attitude to have in sales made my experience well worth while definitely will make this my knew perfume store even if It means I have to travel well worth the trip
27 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First Impressions 5*****
I was enticed firstly into the store by the window display, a pretty new product and its attractive price.
However, once inside I received a BRILlIANT, intuitive but relaxed service (no hard sell).
BTW She loves the fragrance and the Travalo refillable spray bottle was the perfect way for her to smell it without knowing what it actually was.
Genius. Well done Emma! 😊
21 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today i visited the store in Edinburgh…
Today i visited the store in Edinburgh city centre (st james quarter) i was served by Kush who was extremely helpful. She took the time to explain things and was very assertive.
14 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Customer Service
Cavan from the Edinburgh store was great and patient. Great customer service from her.
13 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anika was brilliant took the time to…
Anika was brilliant took the time to help and couldn’t applaud her customer service skills enough
12 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good choice and great service
I needed to buy a gift and this store is close to Edinburgh city centre near my work in a good, covered shopping centre.
It is quite a large store with lots of stock on display. Anika offered help, gave me a few minutes to look round then when I did ask gave me some good choices with sample cards to smell (I asked for rose-scented perfumes). I chose one and she pointed out another size with better value so I changed to that. Great service with a smile.
10 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cavan was lovely and super helpful!
Cavan was lovely and super helpful!
10/10 service!
8 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Attentive and generous customer…
Attentive and generous customer service. Picked the right parfum, following patient assistance. Anika knows her stuff, thanks to her.
7 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Member of staff who knows what they are doing
I went into The Perfume Shop in St James Square in Edinburgh on Thursday with hope of buying a aftershave, the sales assistant was lovely and polite her name was Emma she made me feel welcome and went though a range of different aftershaves until I found the right one very diligent and no pressure from Emma for me to buy anything which was great because other establishments wouldn't have been so patience so a big shout out to The Perfume Shop well done
5 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
An unforgettable perfume experience
An unforgettable perfume experience, especially thanks to Callie
This perfume shop is a true gem, but what made the experience exceptional was Callie. From the moment I walked in, she was warm, knowledgeable, and genuinely passionate about fragrance. She took the time to understand my preferences, explained scent notes with real expertise, and guided me toward perfumes I never would’ve discovered on my own but instantly loved.
Callie has a rare talent for making you feel both comfortable and excited, whether you’re a fragrance expert or just exploring. Every recommendation felt thoughtful and personal, not rushed or sales-driven. I left with a scents that feels perfectly.
7 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello Ifeoma,
Thank you for your lovely 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us thanks to Callie! We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We went there last night and Ms
We went there last night and Ms. Cavan assisted as enthusiastically..She helpful and approachable and the experience was nice
3 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was helped by a lovely lady calle
I was helped by a lovely lady called Jamie. 10/10 customer service.
2 lutego 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Huge thanks to Callie ⭐️ for the…
Huge thanks to Callie ⭐️ for the wonderful service today! She was so helpful and kind while I was picking out a perfume for a friend birthday. Easily the best service I’ve had in a long time.
31 stycznia 2026
Opinia niezależna
Odpowiedź od The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.