Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Zobacz więcej
Reakcja na opinię
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Zobacz więcej
Reakcja na opinię
Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Dane kontaktowe
Zjednoczone Królestwo
- 020 79986770
- info@theopticalstore.co.uk
- theopticalstore.co.uk
4,9
Doskonała
355 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service
Excellent customer service. My order was for toric multifocals which were made to order so took longer than ordinary contact lenses. I needed them before I went on a holiday and The Optical Store kept me informed at all times and they arranged for next day delivery when my lenses did arrive. One very happy customer who received the said lenses on time. Customer Service is often lacking these days but I can honestly say that The Optical Store provided that much needed old fashioned service.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for the fantastic review, Lesley. Made-to-order lenses and a holiday deadline - no pressure!! Delighted everything arrived in time and really appreciate your kind words. We look forward to welcoming you back to The Optical Store again soon!
Quick delivery with very good prices…
Quick delivery with very good prices contacts are great
16 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks for your review, Dave! We’re glad your contact lenses arrived quickly and that you’re happy with both the price and quality. We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Top quality contacts at unbestable prices !
Great prices for bulk purchase the more you order the bigger the savings. Plus save more with repeat orders.
Free delivery in and around two days.
The best comfiest Contsct Lenses i have ever tried on,
Well done the Optical Store.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely feedback, David! We’re glad you’re enjoying the comfort of your contact lenses and making the most of our bulk and repeat order savings. It’s great to hear everything arrived quickly too. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excellent experience
Excellent experience, easy to work through their website
Super fast service my order arrived in 2 days .
Would highly recommend
15 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for your feedback, Susan! We’re really glad you found the website easy to use and that your order arrived quickly. We look forward to welcoming you back to The Optical Store again soon!
Odpowiedź od The Optical Store
Thanks for taking the time to leave us a review, Graeme. We look forward to welcoming you back again soon!
Really impressed with this company.
Really impressed with this company.
Ordered 2 pairs or ray bans
At a really good price.
Ordered Friday at 2pm on
3 to 5 day delivery
Arrived at 9-15 am next morning
Highly recommend.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely feedback, David! We’re really glad you found your Ray-Ban sunglasses at a great price and that delivery was even quicker than expected. We truly appreciate your recommendation and look forward to welcoming you back to the The Optical Store!
Brilliant service
It’s really straight forward to place the order.
Order came with in two days.
Good communications from regarding the order.
I would use this service again and recommend to others for sure
11 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely feedback, Sapna! We’re really glad you found the ordering process simple and that your order arrived quickly with clear communication throughout. We truly appreciate your recommendation and we look forward to welcoming you back to The Optical Store!
Super easy to order
Super easy to order, arrived super swiftly.
What more can you ask for‽
11 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Easy to order and quick to arrive - we like to keep things simple! Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Good price and quick delivery
Very happy. Good price and very quick delivery. Will definitely be using them again.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for your kind words, Sue! We’re really glad you were happy with the price and speedy delivery. We look forward to welcoming you back to The Optical Store soon!
Great priced sunglasses from the optical store
I recently purchased a pair of Ray-Bans from the optical store and couldn’t be happier with the experience. The price was genuinely excellent—far better than what I found elsewhere—and the whole process was smooth from start to finish.
Delivery was impressively fast, arriving via Royal Mail well within the expected timeframe, and the packaging was secure and professional. It’s always reassuring when an online retailer gets both the pricing and logistics right.
Overall, a hassle-free purchase with great value for money and efficient service. I would definitely recommend this store to anyone looking for quality sunglasses at a competitive price, and I wouldn’t hesitate to order from them again.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the detailed feedback, Louis! We’re really glad you found your Ray-Ban sunglasses at a great price and that everything from ordering to delivery was smooth and hassle-free. We truly appreciate your recommendation and we look forward to welcoming you back to The Optical Store soon!
Great prices and super quick delivery…
Great prices and super quick delivery with them arriving the next day. I like the price is simple and clear without lots of fake special offers that then dont allow you to use a disscount code like some other supplier. 10% off first order which made the price even better. I would definitely recommend and will be buying from them again.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Simple pricing, no gimmicks, and speedy delivery - sounds like a win all round! Thanks for choosing The Optical Store, Jamie. We appreciate the recommendation and we look forward to welcoming you back again soon!
Excellent customer service
Excellent customer service, speedy delivery even when ordered on a bank holiday
8 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for the lovely feedback, Pauline! We’re really glad your order arrived quickly and that you were happy with the service - even over the bank holiday. We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Great Prices and Arrived Early
I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice surprise.
Everything was well packaged, and I received the correct contact lenses with no issues at all. The whole process was smooth and hassle-free.
I’ll definitely be returning and would highly recommend them to others!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for your review, John. We’re pleased you found The Optical Store competitively priced and that your contact lenses arrived quickly and securely packaged. We look forward to welcoming you back again soon!
Very good company
Very good company.
Small mistake with my order which was promptly rectified.
Excellent communication.
Fast delivery.
Definitely recommend
2 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for the great review, So. We’re glad we could quickly sort the mix-up - mistakes happen, fixing them fast is what matters! Really appreciate the recommendation and we look forward to welcoming you back to The Optical Store soon!
Simple to order
Simple to order. Arrived very quickly. Highly recommend!!
2 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for your kind review, Siobhan! Simple ordering and speedy delivery - just how it should be. Really appreciate the recommendation. We look forward to welcoming you back again soon!
Slow to dispatch Biotrue contact…
Slow to dispatch Biotrue contact lenses. These are popular lenses which I have never known a stock delay with my usual supplier, Alensa. Would not use The Optical Store again
2 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks for your review - although we have to admit, we’re a little surprised to read this.
The particular lenses you ordered come with a clearly stated lead time of up to 10 working days. This message is shown before ordering and you confirmed to us in writing that you acknowledged this when placing your order. When you reached out on day 4 to query the status, we confirmed your order was still very much on schedule to be delivered to you within the stated timeframe.
We completely understand that waiting isn’t ideal, but nothing here was delayed or outside of what was agreed at purchase.
We work hard to be upfront about delivery times, especially for specialist lenses like yours that require additional processing, so customers know exactly what to expect. This is one of those situations where everything was proceeding exactly as outlined - so a 1-star review here feels a little harsh.
If there’s anything else you’d like to discuss, we’re always here to help. Thanks again!
Ray-Ban Sunglasses
Tracked down a pair of Ray-Ban sunglasses from a TV program I was watching. Prices varied from £80 to £130 with the Optical Store being the cheapest. Decided to order late Tuesday evening and they were delivered (free) on the Thursday morning. Great product, price and service so absolutely no complaints. Would definitely buy from again.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Spotted on TV, found at the best price, and delivered in days - that’s a result! Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Love the contacts
Love optical store always delivers on time and most importantly reasonably priced
31 marca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Turning up on time and keeping prices sensible - it’s what we do! Thanks for choosing The Optical Store, Caz. We look forward to welcoming you back again soon!
Fantastic customer service
Great prices, fast delivery, excellent customer service - had an issue with delivery, they sorted this without delay. Couldn’t be happier with them.
31 marca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the kind words! We’re glad we could sort your delivery issue quickly and that you were happy with both our prices and service. We truly appreciate your support and we look forward to welcoming you back to The Optical Store soon!
Odpowiedź od The Optical Store
Easy to order, quick to arrive, and good value - just how it should be. Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.