Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Zobacz więcej
Reakcja na opinię
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Zobacz więcej
Reakcja na opinię
Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Dane kontaktowe
Zjednoczone Królestwo
- 020 79986770
- info@theopticalstore.co.uk
- theopticalstore.co.uk
4,9
Doskonała
355 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had a very frustrating experience…
I had a very frustrating experience with this company.
I received contact lenses that caused significant discomfort, and from the start I made it clear that my concern was about the quality of the lenses themselves. However, instead of properly investigating this, they repeatedly focused on my prescription and used it as a reason not to proceed.
Despite explaining multiple times that the issue was not prescription-related, I felt completely ignored. My actual concern was never addressed, and the responses felt like copy-paste replies rather than a genuine attempt to resolve the problem.
It’s incredibly disappointing when a company refuses to even consider a potential product fault and instead deflects responsibility.
Poor customer service and no real willingness to help. I won’t be ordering from them again.
Edit 6 June
They also tried to take my review down but luckily, Trustpilot knows how sneaky and dishonest companies can be so they put it back up after receiving all the emails back and forth send between myself and this so called company
16 maja 2026
Odpowiedź od The Optical Store
We’re sorry to read your review, Funda/Millie, particularly as we responded promptly to each of your emails and spent considerable time trying to understand and support you with the concerns you raised.
As explained throughout our correspondence, we did not dismiss the possibility of a quality related issue. However, certain checks are required to be completed before a quality claim can be assessed, including verification of the prescription being used. This is because symptoms such as blurred vision, discomfort and poor visual performance can be caused by factors other than a manufacturing defect.
After requesting this information on multiple occasions, the document eventually provided was a sight test rather than a contact lens prescription. Furthermore, it showed powers of -10.00 and -11.00, whereas the contact lenses you ordered were -9.50 for both eyes. This discrepancy provided a clear explanation for the issues reported and meant we are unable to proceed with any manufacturer claim, since you ordered the incorrect prescription.
We are always happy to support customers with genuine product quality concerns and process manufacturer investigations where appropriate. However, we cannot accept responsibility for issues arising where contact lenses have been ordered incorrectly, or contrary to the prescription required.
Whilst we appreciate you are disappointed with the outcome, we feel your review does not fairly reflect the service provided. Our team acted professionally, responded to every email promptly and followed the correct process throughout. We remain committed to supporting customers fairly and consistently, and we are proud with the overwhelming number of reviews that reflect the dedication and support of our customer service team.
Thank you and please don’t hesitate to get in touch if there’s anything else we can assist with in the future.
Excellent Service - 2nd Time of Ordering
This is the 2nd time of ordering from the Optical Store. My opticians had recommended these eyebrows, Systane Complete, as I have very dry eyes, Pinguncula, & Posterior Vitrous Detachment. The only place I have been able to buy these drops off the shelf, has been Boots. But they are nearly twice the price & don't always have the 'Complete' drops in stocks. The Optical Store has been really efficient. Always having stock, delivery with 2-4 days & occasionally a 10% discount. Plus, big bonus, a box of 4 of these drops easily fits through the letter box, so no hassle of deliveries not arriving when they were supposed to have!
Excellent overall service - Thanks 😊
27 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the kind words, Loraine! We’re really pleased you’ve had another positive experience with us. Reliable stock, quick delivery, and packages that fit through the letterbox - sometimes it’s the little things that make all the difference. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Fast delivery
I ordered and they delivered my big pack of contacts next day. Happy with the company, will recommend.
30 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Fast delivery, happy customer, job done! Thanks so much for the recommendation, Kris. We look forward to welcoming you back to The Optical Store again soon!
Excellent service from this company
Excellent service from this company, they are helpful and went the extra mile to get my lenses to me earlier, in order to meet my going on holiday deadline. I'm so pleased and will definitely buy from them again. All very much appreciated. Thank you.
28 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely review, John! We know the pre-holiday lens panic is real, so we’re really glad we could help get them to you in time. Really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Optical Store are ACE
Once again The Optical Store came up trumps, price of contacts was the cheapest by far on-line and delivery was very quick. Ordering was easy and website easy to navigate. They are an ace company well done folks.
25 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely review Steve! We’re really glad you found our prices competitive and the delivery quick once again. “Ace company” definitely made us smile. Thanks again for the support - we look forward to welcoming you back to The Optical Store again soon!
Great Bale and very fast service
Cheapest prices I could find which were transparent and included delivery. Amazed to see it arrive the next day. Great service 👌😁
26 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for choosing The Optical Store, Simon! We always aim to offer transparent pricing with fast, reliable delivery, so it’s fantastic to hear you had such a positive experience. We look forward to welcoming you back again soon!
Very good
Good price, fast delivery and amazing customer service! Couldn’t be happier :)
14 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for your kind words, Andi! We really appreciate your feedback and we’re glad to hear you’re happy with our service. We look forward to welcoming you back to The Optical Store again soon!
Excellent product
Excellent product, excellent delivery time. 4 stars only because the 10% off your first order code is only for some products. Which ironically you'd need glasses for to see on the website.
23 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for the lovely review, Scott! We’re really pleased you were happy with your product and delivery speed.
The promo terms are stated on the website, but as an optical retailer we probably should’ve anticipated the small print joke - thanks for keeping us grounded. We look forward to welcoming you back to The Optical Store again soon!
Great choice of lenses at really good…
Great choice of lenses at really good prices and shipping was quicker than expected, the best online lens supplier I've found!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely feedback! We’re delighted you were happy with both the range of contact lenses available and the speed of delivery. Your support and recommendation genuinely means a lot to all of us at The Optical Store. We look forward to welcoming you back again soon!
I ordered my lenses in the morning and…
I ordered my lenses in the morning and they arrived the next day. Fantastic service and an easy site to navigate
23 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the kind words, Stuart! We’re delighted your lenses arrived so quickly and that you found the website easy to navigate. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I compared prices and the optical store…
I compared prices and the optical store had the cheapest price for the contact lenses I wanted. Ordered 18/05 at night and the order got processed 24 hours later.
Received today 21/05 by Royal Mail. So overall 3 business days. Great. Would purchase again
21 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you so much for the fantastic review! We’re glad you found us competitively priced and that your contact lenses arrived quickly and smoothly. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Very easy to order
Very easy to order . No hassle . Came within 2 days . Good price . Would definitely recommend and will be re ordering from them again
19 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the kind words, Helen! We’re delighted your order arrived quickly and that you were happy with the value and service - your support genuinely means a lot to us. We look forward to welcoming you back to The Optical Store again soon!
First time ordering & very impressed
First time ordering & very impressed. Excellent price & the quickest free delivery. My sunglasses arrived pristine & so gorgeous. Very happy!
19 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the fantastic feedback! We’re really pleased you found our pricing competitive, and that your sunglasses arrived perfectly - we hope you enjoy showing them off! We appreciate your support and we hope to see you back again at The Optical Store soon!
Epic!
Delivery was SUPER QUICK and they were also the cheapest compared to highstreet competitors. Well packaged and superb communication with logistics.
Will definitely be buying again, well done!
16 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely feedback, Imran! We’re really pleased you found us competitively priced compared to the high street and that your order arrived so quickly. It’s great to hear the communication and packaging hit the mark too. We look forward to welcoming you back to The Optical Store again soon!
Best price, and the lens were here the next day!
Ordered precision 1 disposable lens. The optical store was offering the best price (by far).
Really needed the lenses quite quickly as I stupidly ran out of stock, lucky the whole purchase was smooth and the lenses arrived the next day.
Absolute pleasure when everything goes so smoothly with a merchant you try for the first time. I’ll defo be back!
14 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you so much for the fantastic review, Hussein! Running out of contact lenses is never ideal, so we’re glad we could get your Precision1 lenses to you so quickly. Delighted your first experience with The Optical Store was smooth from start to finish - we look forward to welcoming you back again soon!
Excellent Service
Excellent Service. Received my Ray Ban Bill which are perfect and at the best online price available with free delivery within 24 hours of order via RM tracked.
A truly outstanding online experience.
15 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for the lovely feedback! We’re really pleased you found your Ray-Ban sunglasses at a competitive price, and that your order arrived so quickly. Your support genuinely means a lot to us and we look forward to welcoming you back to The Optical Store again soon!
Very Pleased
Just used The Optical Store for the first time and all worked very well. Ordering was easy and delivered in 4 days which is good. I intend to continue using in the future.
15 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks so much for taking the time to leave a review, Nick! We’re delighted your first experience with us went well, and that you found the ordering process simple with quick delivery too. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Best found so far
Cheaper online.
Good telephone assistance.
Effective email replies.
Fast delivery.
15 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for taking the time to leave us a review, Josephine. We're glad you found our customer service efficient and that your order was delivered promptly. We look forward to welcoming you back to The Optical Store again soon!
Very prompt service.
15 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for taking the time to leave us a review, Margaret. We look forward to welcoming you back to The Optical Store again soon!
Fantastic customer service and very…
Fantastic customer service and very efficient! Thank you
12 maja 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for taking the time to leave us a review, Toni! We appreciate your kind words and we look forward to welcoming you back to The Optical Store again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.