Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Zobacz więcej
Reakcja na opinię
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Zobacz więcej
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Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Dane kontaktowe
Zjednoczone Królestwo
- 020 79986770
- info@theopticalstore.co.uk
- theopticalstore.co.uk
4,9
Doskonała
355 recenzji
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Excellent customer service
I contacted them as my supply was very low and didn’t have option to change to urgent delivery. They were super quick helpful and agreed to expedite the delivery. Top class customer service. Thank you!
21 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you so much for your lovely review, Marina! Running low on contact lenses is never ideal, so we’re really pleased we could get things moving quickly for you. Thanks for your kind words about our customer service - we really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
First time using this company for my…
First time using this company for my lenses. Clarified a few points via a phone call before ordering which was very informative. Placed my order via the website and arrived a couple of days later. All as expected. Will use again.
17 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
What a fantastic first experience, John - thank you for sharing it! We’re so pleased you found our team helpful, our website easy to use, and your order arrived exactly as expected. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Super fast delivery!
I'm currently visiting the UK and the pricing is very good for contact lenses compared to the mainstream opticians here. Ordering was very simple. I can't believe I ordered them on Wednesday and they were delivered the next day. I will definitely be ordering again!
16 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for taking the time to leave such a great review, Alison! It’s wonderful to hear you found our contact lenses great value compared to the high street, and that your order arrived so quickly. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Incredible customer service
Incredible customer service, my glasses were delayed due to a manufacturers delay, I was kept informed, given a 5% discount so not at all bothered having to wait. I will order from here and nowhere else, exemplary service, what a team!!
16 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you so much for the lovely review, Nishma! We believe that if something is outside our control, the least we can do is keep our customers informed and looked after. We’re so pleased you were happy with the service, and hearing that you’ll be coming back means more to us than you know. Thanks again from all of us at The Optical Store - we look forward to welcoming you back again soon!
Arrived within 24 hours
Arrived within 24 hours. Made returning an unwanted item due to a prescription change very easy.
16 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you so much for the lovely review, Lee! We’re really pleased your order arrived so quickly, and that we could make the return process straightforward after your prescription changed. Thanks for choosing The Optical Store - we look forward to welcoming you back again soon!
Hi very good service efficient and friendly
Hi, just wanted to say the service as a new customer really good and friendly and efficient as i received next day delivery as I needed them ASAP. Next day a surprise sent me a gift .thank you very much appreciated.
14 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for the wonderful feedback! We’re so pleased we could get your order to you ASAP and make your first experience with The Optical Store a positive one. Thanks again for choosing us and we look forward to welcoming you back again soon!
Best prices and super quick delivery.
Best prices and super quick delivery.
13 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks for taking the time to leave us a review, Kevin! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon.
Cheaper for my ao Sept than other…
Cheaper for my ao Sept than other retailers and quick delivery to my home. I bulk buy to save on delivery charges.
11 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks for taking the time to leave us a review, Sandie! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon.
Good value and quick delivery
Good value and quick delivery, will use again
6 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks for taking the time to leave us a review, Mike! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Jackie Oh glasses
My husband bought me these glasses I am so so happy with them .They arrived on time and can’t wait to start wearing them.
8 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you so much for the lovely review! We’re delighted you’re happy with your new glasses and that they arrived on time. We hope you absolutely love wearing them, and we hope to welcome you back to The Optical Store again soon!
Good price
Competitive price fast delivery correct items sent. What more can you want?
7 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Competitive price, fast delivery, and the right items arriving safely - that’s the dream trio! Thanks so much for choosing The Optical Store, Jacqui. We look forward to welcoming you back again soon!
Ordered contact lenses
Ordered contact lenses, 1st time ordering, good price and speedy delivery, kept informed.
4 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
First order: good price, speedy delivery, and updates along the way - we’ll happily take that. Thanks so much for choosing The Optical Store, David, we really appreciate your support!
Odpowiedź od The Optical Store
Thanks for taking the time to leave us a review, Bill! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Excellent service excellent price
Excellent service excellent price, i ordered Ray Bans on athursday evening and they arrived Saturday morning free delivery. I order a lot of stuff and you just dont get better 😊😊😊
4 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for your review, Anthony - this genuinely means a lot to our team! We’re pleased your Ray-Bans arrived quickly and that you were happy with both the price and service. Hearing “you just don’t get better” has absolutely made our day! We look forward to welcoming you back to The Optical Store again soon.
The customer service is excellent
The customer service is excellent. They promptly dealt with my query and the delivery was very quick. Will definitely use this service again.
3 lipca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Query sorted, order delivered, happy customer - we’ll take that! Thanks so much for your support, Caroline. We look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. Beautiful sun glasses .Thank you .
27 czerwca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks for taking the time to leave us a review, Ann! We’re delighted that you love your new sunglasses and we look forward to welcoming you back to The Optical Store again soon!
I made an error when ordering from…
I made an error when ordering from this website. I realised within an hour and emailed them separately to amend the issue. I was contacted extremely rapidly by a very polite email that had rectified my concern immediately and updated me on delivery of my items reassuring me that would be the next day. Sure enough Royal mail securely delivered my contacts lenses which were well packed and protected. Thank you for extremely prompt and efficient service.
I don’t wear contacts regularly so am not a frequent shopper so I shop around but will definitely be using this service again. They have it just right price very competitive but customer service brilliant.
Thank you 🤩
22 czerwca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you so much for your kind words, A! We know that “oops, I ordered the wrong thing” moment can be stressful, so we’re really glad we could get it fixed quickly and keep your delivery on track. Really appreciate you choosing The Optical Store and we look forward to welcoming you back when you're ready to stock up again!
Competitive price and quick delivery.
Competitive price and quick delivery.
24 czerwca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thanks for taking the time to leave us a review, Anne! We look forward to welcoming you back to The Optical Store again soon.
Odpowiedź od The Optical Store
Thank you very much for taking the time to leave us a review, Paul! We’re delighted to hear your order arrived quickly, and we look forward to welcoming you back to The Optical Store again soon!
Terrible customer service
First two orders from this company was a positive experience, untill... there was a problem. There is only one type of lenses I can wear and they cost £120 for three monthly pairs. One of the R lenses was faulty and I contacted the company to have it replaced. It does happen occasionally, and sending a replacement would previously never be a problem.
However, the optical store informed me, that they couldn't replace the single lense and would issue a refund for the affected lense. There was a further communication, where I tried to explain that this wouldn't solve the problem, as I would be left with the L lense for which I couldn't get a pair and would be left out of pocket. The cost of single lense is £20! It was like talking to a complete novice and someone who just doesn't have a clue. In there opinion I was not left out of pocket, yet I'm left with a single and expensive lens!
Where is their logic? I decided to stop waisting my time in trying to explain a simple matter to them and rather contacted my bank who agrees with me entirely. No need to say I won't order from them again, but rather go back to the previous larger company. Yes, lenses were more expensive but, I've never had such an upsetting experience. No wonder people prefer to use larger, more reputable and reliable companies and the small business go bust!
16 czerwca 2026
Opinia niezależna
Odpowiedź od The Optical Store
Thank you for your review, Maggie.
We are genuinely sad to read this, especially as you had previously taken the time to share your positive experiences with us. To now change that to a 1 star review because we did not provide the exact outcome you wanted feels extremely unfair.
For anyone reading, the issue reported related to one individual contact lens from a pack of three. We were unable to supply a single replacement lens, so instead, we refunded the cost of the individual defective lens in full. That means you were refunded for the lens you reported an issue with.
What we are not going to do, and what we do not believe any reasonable business would be expected to do, is refund lenses that were not faulty, were not reported as faulty, and are still perfectly usable. The left eye lens you refer to was not defective and remains usable as a spare lens. We appreciate this may not be ideal, but it does not mean you were left out of pocket for the faulty lens.
We have communicated with you at length, explained this clearly, and tried to support you as best we can. Across your multiple orders with us, we have always delivered to you on time and provided you ongoing customer support on several different topics, so we do not accept the suggestion that we have been careless, unreliable or unhelpful.
We also find the comment about small businesses “going bust” to be particularly personal and unnecessary. It is disappointing to see such a comment made after we resolve the matter fairly by refunding your defective contact lens.
Whilst we would be disappointed to lose you as a customer, you are of course entitled to shop elsewhere. However, we do not believe this review gives a fair or balanced reflection of the support provided, the facts of the issue, or the resolution offered.
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