Scam alert!!
Scam alert!!
I am providing this feedback to highlight significant structural and professional issues encountered during this contract. My experience was marred by unrealistic expectations and a lack of professional leadership from the management team, specifically Cinesta and Henry.
Incoherent Operational Constraints: The management required a "robotic" adherence to a script that was fundamentally flawed and illogical. Being forced to ask established business owners if they are "accepting new clients" was frequently met with derision from the customers, as it is a redundant and unprofessional question. This damaged my credibility and made effective communication impossible.
Professional Misconduct (Cinesta): The management style exhibited by Cinesta was consistently rude and dismissive. Her approach felt more like a "slavery attitude" than a professional collaboration, treating freelancers as subordinates to be owned rather than skilled partners. This created a hostile and toxic work environment.
Inadequate Quality Assurance (Henry): The Quality Assurance lead, Henry, demonstrated a significant lack of English proficiency, which is unacceptable for a role centered on auditing high-level communication. It is highly concerning that someone in such a sensitive QA position is unable to fully comprehend the nuances of the calls they are evaluating, leading to inaccurate performance assessments.
Conclusion:
I strongly advise other freelancers to exercise caution. The combination of a dysfunctional script, an overbearing and disrespectful management style from Cinesta, and the technical inadequacy of the QA lead, Henry, makes it impossible to maintain professional standards or achieve success with this organization.








