Thank you for taking the time to share your feedback so openly, Ingrid. We’re sorry to hear that, as your situation became more complex, you felt unsupported and left without the continuity of care you needed. That’s not the experience we aim to provide.
Menopause Hub exists to address the very real gaps in menopause care and to advocate for informed, respectful, and evidence-based support for women. Empowerment, for us, is not just a principle. It’s about ensuring people feel listened to, understood, and properly supported throughout their care, including when things are less straightforward.
We also want to be clear that we do not view those who come to us as commodities. Our clinicians and team are deeply committed to the individuals they support, and we take it very seriously when someone tells us we’ve fallen short of that standard. Your feedback has prompted careful reflection on your journey with us.
We appreciate you raising these concerns in a thoughtful way. Feedback like yours helps us improve, and remain accountable to the values we stand for.
Kind regards,
The Menopause Hub Team