Poor customer service
I ordered a matching short set from Melari on April 20, 2025, and received only half of the outfit on May 14. Despite repeated promises from customer service to send a replacement, I never received it. On July 3, they assured me I’d get a refund, but that also hasn’t come through.
To make matters worse, I paid $3.99 for expedited shipping (4–6 days), and the package took over three weeks to arrive.
I’ve been more than patient, hoping the company would make things right, but after months of waiting and vague responses, I’m incredibly disappointed. It’s unfortunate when a company doesn’t stand by its commitments, especially for something so simple.
I’ve reached out multiple times and am now pursuing support from consumer protection agencies. I’d advise future customers to approach with caution unless Melari can demonstrate better accountability and customer service.