Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

What a truly disgusting web site. It’s totally illogical and more frustration in life. And they say treat them with respect while treat us like morons dishing out more trash in a passive aggressive to... Zobacz więcej

Oceniono na 1 z 5

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stres... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Rozrywka

Napisane przez firmę

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

512 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 69% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

The Lott app is the most inefficient

The Lott app is the most inefficient app i have used.
I set up my login details and logged on. I made a purchase. The next time i attempted to log in i was told my details are incorrect. I checked what I had put in, and it agreed. I tried again, checking my details before hitting the enter key. same result.
I changed my password. OK, it went in.
Next time i tried, again it said my details were wrong.
When i purchased at the local agent, i told the operator of my experience. She said she had the same experience and had eventually given up trying with the app.

25 sierpnia 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi John, Thanks for taking the time to provide feedback. I've passed on your feedback and we will look into this to ensure efficiency in the future.
Kindest,
The Lott

Oceniono na 1 z 5

They will take your money with their…

They will take your money with their app but if you win anything they will refuse to pay you if you don’t provide them with electronic identification.

4 sierpnia 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott


Thank you for your feedback. We are sorry to hear you have had a negative experience. Please follow the link below for further information regarding withdrawing funds.

https://help.thelott.com/hc/en-us/articles/360001831534-Why-can-t-I-withdraw-funds-from-my-account-

Have a great day.

Oceniono na 1 z 5

what is wong with app try to scam your…

what is wong with app try to scam your ticket but wong scan have to go to wed site deleted it reloaded it still the same and know one can tell me wonts wong ????????????? chap

3 lipca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hello,

Sorry to hear you aren't enjoying thelott app, please ensure the number are legible on the ticket? Alternatively if your ticket is registered please call our customer care team on 131 868 and they will be able to assist .

Have a great day!

Oceniono na 1 z 5

Terrible app

Terrible app. Can't transfer winnings easily back to the same acct this app is happy to receive money from. Will be closing the account once I somehow get my winnings.

11 lipca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hello,

Sorry to hear you aren't enjoying thelott app, please ensure you have verified your account to receive your funds. Alternatively please call our customer care team on 131 868 and they will be able to assist.

Have a great day!

Oceniono na 1 z 5

Online account suspended. No customer service

Online account suspended for some unknown reason. Tried to rectify online but was unsuccessful so called the contact centre. I was told the wait time would be approx 5 mins. That was over 20 mins ago. 30 mins later... Still listening to the repetitive 'thankyou for holding, your call will be answered by the next available consultant' and 'thank you for continuing to hold, one of our customer care consultants will be with you soon'...(yeah sure) in between mundane stories - my least fav which I heard at least 20 times, the story of the woman who won from Durack who's kids initially thought she was screaming because there was a cockroach in her kitchen. I haven't won anything but trust me, after hearing that story over and over I wanted to scream too. After holding on... and on... and on... at 9.02pm after over an hour of holding on I was just disconnected with the message saying that the customer service centre was now closed and to call back at 8am tomorrow. Nup. My call is important to you huh??? What a load of s***! Pretty poor service.

20 czerwca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hello, thank you for your feedback. The reason your account would have closed down is due to you not verifying it in time. We are sorry about the wait time for our customer care team, it can often get busy and they try to answer as soon as possible. Once again thank you for your feedback, we will pass this on, and have a great day.

Oceniono na 1 z 5

Save your money people

Save your money people, in my opinion after years of experience it's not realistic at all to think you can win

17 czerwca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hello, thanks for taking the time to leave feedback. We provide real winners stories on our website (https://www.thelott.com/real-winners). Have a great day.

Oceniono na 1 z 5

4 numbers & no winnings? What???

I played the Powerball and got 4 numbers this week.
I was super excited to think I'd won a little something. I felt nothing but profound disappointment and frustration as well as confusion when I saw that you get nothing for 4 numbers.
The odds of getting 4 numbers are extraordinarily high, so why aren't you paying out something on this?
Everywhere else in the world does!
Needless to say, I shan't bother buying any more lottery products in Australia again.
It truly is a big scam.
I'm quite convinced that AI technology is used to manipulate draws to ensure very few to no people win on a regular basis so to maximise profits.
All this rubbish about it being regulated is utter nonsense, there's no way it is fully regulated.
Save your money folks, stop giving these crooks your hard earned money.

15 czerwca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hello, Thanks for taking the time to leave feedback. In order to win with 4 numbers you need the Powerball number as well. Please see the link below with the winning combinations for divisions 1- 9. Have a great day.

Oceniono na 1 z 5

Why do I have to attempt 3 or sometimes…

Why do I have to attempt 3 or sometimes 4 times to access nsw lottery site.
This has happened several times.

12 czerwca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Maree,

Sorry to hear about this and thank you for your feedback. We will look into this case for further information regarding your issues with the NSW Lottery site.

Have a great day.

Oceniono na 1 z 5

I tried to get some money back that had…

I tried to get some money back that had been mistakenly deposited into the wrong account. I was told it’s not company policy to allow customers to withdraw balances deposited. They suggested I buy lottery tickets to use up the balance. This company is forcing me to gamble.

And the company responds below by restating the policy rather than addressing the issue. It's a bit like a bank saying 'once you have deposited money with us you can't get it back.'
I've tried making a formal complaint but got no response.

29 maja 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Andy,

Thank you for your feedback. We are sorry to hear you have had a negative experience. Please follow the link below for further information regarding withdrawing funds.

https://help.thelott.com/hc/en-us/articles/360001831534-Why-can-t-I-withdraw-funds-from-my-account-

Have a great day.

Oceniono na 1 z 5

Hi I just want to up date my email and…

Hi I just want to up date my email and it said axess denied?

13 kwietnia 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Magda, Thanks for reaching out! Are you using a VPN? We don't recommend using them when visiting our website as it can confuse your location for being overseas.

You can update your email on your account by logging into our website or calling our team on 131 868. I hope that helps.

Kindest,
The Lott

Oceniono na 1 z 5

Already have to use password to log in

Already have to use password to log in. Now a silly puzxle to see if your human.
Will not be using the lott app anymore.

30 marca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Larnze, Thanks for your feedback about the login page. The reason for this extra step is to assist with security on the website and keeping accounts secure. I will pass on this feedback to the team to consider.
Kindest,
The Lott

Oceniono na 1 z 5

UNDER ROBOT CONTROL

Bad enough they have your banking and personal details but now you have to submit to a "are you human" test performed by a Bot before accessing your account.
This bunch of Idiot Control freaks need to wake up and start serving PEOPLE not Demonic Robots.

20 marca 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Lenard, Thanks for your feedback about the website. The reason for this extra step is to assist with security on the website and keeping accounts secure. This is of the highest importance to us to protect our customers personal data and information.

I will pass on this feedback to the team to consider.

Kindest,
The Lott

Oceniono na 1 z 5

App not working

Did the update, now it just glitches. Got a new hone, downloaded the app. still not working

12 lutego 2023
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Noel, Thanks for taking your time to provide feedback. I've requested more information in order to assist you.
Kindest,
The Lott

Oceniono na 1 z 5

Fix your app

Fix your app, never works, if you are going to give us the option to scan and check our tickes via your app, then at least make sure your app works (all others apps i have work well, just not yours) very annoying

28 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

Cannot withdraw my money

Cannot withdraw my money
Have emailed customer support
Have rung and spoken to service still no resolution
Keep getting generic emails back …..
Jist want withdraw my money

14 grudnia 2022
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Grace, Thanks for reaching out! We're sorry to hear you've had issues verifying your account, this is a requirement from the Australian Government but we try to make the process as seamless as possible. Sometimes the process can get held up, but our team can help speed up the process for you. I've requested more information from you so we can help move things along for you so you can have full access to your account.
Kindest,
The Lott

Oceniono na 5 z 5

Fantastic Website

I have been using The lott for my lottery purchases for a long time. I enjoy the lott online as I don't have a lot of money and they allow you to play minimum games. If i go to the shop I'm restricted to the amount of minimum games I can play. Sometimes people just want to feel they have a slightest chance. Their webstore is fantastic and very easy to use. Easy to deposit and withdraw, I'll never go anywhere else.

12 grudnia 2022
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Tammy, Thank you for the positive feedback! It's great to know you have had a positive experience. We hope to see you again soon.
Kindest,
The Lott

Oceniono na 1 z 5

Honest how pathetic this is!

Honest how pathetic this is!
I’m in Australia
Well it’s now been 1 month I’ve sent you my drivers license- no recourse
Yes my voting address is different to my postal address
Pathetic - it’s now you want to talk to me after a review - unbelievable pathetic
And by the way send me a cheque so I can delete this stupid app

3 grudnia 2022
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Vicki, Thanks for reaching out! I've requested more information from you to find out the issue you're experiencing and would love to discuss more how it can be resolved.
Kindest,
The Lott

Oceniono na 1 z 5

Website shortcut is much better than the app

I go to the lott website to play 2 week multis (sometimes same numbers), Sat lotto, mon/wed lotto, Tues oz lotto and Thurs powerball. (4 tickets not ten tickets !!!) 2. It saves my password and 3. It also let's me check results almost inmediately after thendraw and BEFORE the tv draw (which isnt live)
The App cant do any of these ... it's useless, so I've uninstaller it and put a url shortcut on my phone. It works. Repeat .. the app is useless !!!

1 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

I check the app on my pc for results

I check the app on my pc for results, but despite living in Queensland, your website only shows NSW/ACT winners. This changed very recently and despite trying to find a Queensland version, doesn't exist. Would be great if we lived in NSW, but I don't.
Such narrow minded creators, who think I give a toss about someone in another state.

9 listopada 2022
Opinia niezależna
Logo The Lott

Odpowiedź od The Lott

Hi Vicki, Thanks for reaching out! I've requested more information from you to assist you, would you be able to call our Customer Service Team on 131 868.

You need to be logged on for the website to show you the relevant information for the State you're located in so it may be your account has been incorrectly set up. Alternatively if you're running a VPN, this may also be the cause of the issue.
Kindest,
The Lott

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