I have always had a great experience with The Log Shed. Deliveries arrive on time, the drivers are polite and helpful, and they always place the logs exactly where I need them. Their customer servi... Zobacz więcej
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Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... Zobacz więcej
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Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... Zobacz więcej
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I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
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- thelogshed.com
4,9
Doskonała
1 tys. recenzji
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Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Delivery arrived on time
Delivery arrived on time, driver extremely helpful in arranging logs to moved inside the garage
24 października 2025
Odpowiedź od The Log Shed
Our drivers are the very best Mark - thank you so much for your kind review.
Always great to deal with
Always great to deal with. Delivery on time. I've had 3 tonne bags of garden mulch and full shed winter stock of wood with kindling this year.
23 października 2025
Odpowiedź od The Log Shed
I bet your garden appreciates it! Thank you so much for your kind review!
Excellent company to deal with.
Excellent company to deal with.
Friendly and efficient
22 października 2025
Odpowiedź od The Log Shed
Thank you so much for your kind review Ruth!
Excellent service
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know his name) went above and beyond to get my bags of British Mix to where I needed them. I never hesitate to recommend The Logshed team to anyone. It's a genuinely superb set-up.
22 października 2025
Odpowiedź od The Log Shed
Oh Peter! It's always a joy to chat to you! We are a Company who genuinely believes in great customer service and it's always lovely to learn that our customers see and appreciate it. Looking forward to speaking to you again.
Good quality oak logs
Easy to order and delivery as arranged. Good sized bag of oak logs, burn slower and last longer than mixed bag of hardwood logs. Now my 4th year of ordering from the Log Shed.
21 października 2025
Odpowiedź od The Log Shed
Thank you so much for your kind review Peter. It means a lot when customers stay with us. The British Oak is fantastic!
Odpowiedź od The Log Shed
Many thanks for the review - we are very lucky to have the best drivers!
The delivery driver was very helpful in…
The delivery driver was very helpful in moving the wood to a convenient place and I like the way I was kept informed of the delivery date and time
26 września 2025
Odpowiedź od The Log Shed
We are so pleased you were happy with your delivery Linda. Thank you so much!
Great logs
Great logs, good quality and burn well.
Delivered when they said they would deliver.
Placed the wood where I asked, all cut to size.
All round good service.
26 września 2025
Odpowiedź od The Log Shed
Thank you so much for your thoughtful review Sue.
Smooth order process and delivery…
Smooth order process and delivery always on time.
25 września 2025
Odpowiedź od The Log Shed
Thank you so much for your review.
Great service
Have been getting kiln dried logs & kindling for quite a few years from The Log shed. I always get great service, all the staff are friendly and helpful. Delivery has always been when promised and the logs are really good quality. Thanks
18 września 2025
Odpowiedź od The Log Shed
thank you so much Nikki. It's always a pleasure!
Odpowiedź od The Log Shed
Thank you so much for taking time to leave a review Craig. It's very much appreciated.
Brilliant company.m the initial phone call to…
From the initial phone call to ordering, easy payment, competitive prices, and especially quick delivery timing, to, lastly the delivery. I have a very awkward small space to place logs, the very thoughtful drivers are always so accommodating. Excellent company.
8 października 2025
Opinia niezależna
Odpowiedź od The Log Shed
Thank you so much for your kind review Pam. It's always a pleasure speaking to you and I will ensure the drivers know they are appreciated.
Odpowiedź od The Log Shed
Thank you William, it's always a pleasure!
Quality product
Fast ordering and delivery process. Great quality and such good value.
17 września 2025
Odpowiedź od The Log Shed
Thank you so much for your review - we are so pleased you are happy with your delivery.
Poor Delivery
We had arranged for the delivery of a log store to our property. This was delivered on time, however we wanted the log store to be just at the side of the house, near the front door. This was fully accessible via a flat pathway and only a short distance, however the delivery driver refused and said they were unable to do this and left the logstore on the drive and drove off. The log store looks great but very disappointed with the delivery and how we were spoken to.
8 października 2025
Opinia niezależna
Odpowiedź od The Log Shed
Thank you for your feedback, I am sorry you were unhappy with the delivery. It was lovely to speak with you subsequently, and we are pleased you are happy with your log store.
As discussed, the driver was unable to gain access to your drive and manoeuvred it as far as he could over the concrete. With your gravel drive, he could not push it any further, over the stones. He did knock on the door and speak to a gentleman to explain. Our driver offered to help carry it into position, however the gentleman was in a meeting so had to swiftly go and declined the help.
As stated on our website, the Log stores, because of their weight and size, are to be unloaded by the side of our vehicle. They are fantastic quality and heavy. One single person cannot lift them without dragging and causing damage.
We do state on our website that if you would like The Log Store taking anywhere else, to please call the office and obtain a quote. We will always go above and beyond and do our best. This wasn't requested. Where it is requested, we can then bring additional equipment or a second person to manoeuvre the log store into position.
We do also have an 'order comments' box for any additional information that the driver may need regarding delivery. There was no information added here. We do love any info placing in this box to help and make the deliveries go as smoothly as possible.
We are delighted the Log store is now in position and wishing you a very warm Autumn ahead.
Warmest regards
Rachael & The Log Shed Team
Turned up at 9 pm to start with
Turned up at 9 pm to start with, then the logs are full of woodworm and disease. Poor quality logs for a premium price.
23 września 2025
Odpowiedź od The Log Shed
We’re incredibly sorry to hear that you were disappointed with your recent delivery. On the day in question, we faced an exceptional and unforeseen challenge when our brand-new van we had hired, broke down en route.
Despite this setback, we worked tirelessly to ensure every delivery was completed, and we did call ahead to communicate delays as best we could. In nearly 20 years of delivering firewood, this was one of the trickiest days in terms of deliveries as we are so busy. We must ensure to get all our deliveries made otherwise it has a huge knock on effect throughout the week.
We’d also like to reassure you that all of our firewood is kiln dried in sealed kilns. As an organic product that can be hundreds of years old, it may occasionally have harmless signs of its natural history, but the intense kiln-drying process ensures that any living organisms would be eliminated, without question. We do have a no quibble exchange policy, and have tried calling you a few times (and left messages). We would be delighted to exchange the bag and if you could please call the office, we can organise that quickly.
We take immense pride in maintaining our five-star service and 827 positive reviews, and we’re genuinely sorry we didn’t meet our usual standards for you on this occasion. We hope we’ll have the chance to restore your confidence in us in the future.
Warmest regards,
Rachael & The Log Shed Team
Great service
Great service. Ordering process simple, delivery arranged for most convenient day, and a friendly team. Logs are good quality, consistent & even sized.
6 października 2025
Opinia niezależna
Odpowiedź od The Log Shed
Great customers! Thank you so much for the review.
Prompt tidy delivery
Contacted me the day before to ask if they could deliver at 7.30 am. Put the logs neatly in the garage without waking me up
21 września 2025
Odpowiedź od The Log Shed
Dave made a point of tip-toeing Jacqueline! Thank you so much for your review.
Arrived on time and placed where I…
Arrived on time and placed where I asked tip top 10/10
21 września 2025
Odpowiedź od The Log Shed
Our delivery team is the very best Stephen! Thank you so much for acknowledging them, it means a lot that they are appreciated.
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