I ordered a newborn romper, and it came all the way from China - meaning it took 2 weeks to be delivered -, with no label whatsoever about the brand, badly ironed so it didn't follow the shape o... Zobacz więcej
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Items arrived quicker than stated. Unfortunately one item was damaged in transit. The packaging was really sturdy so just bad luck. Contacted them and got a really fast reply saying they will repla... Zobacz więcej
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Bestelling geplaatst op 25 februari en op 7 maart nog niets ontvangen. Volgens track & trace komt bestelling aan over 10 dagen. Dit is bijna 1 maand na bestelling voor een levering vanuit Nederland?... Zobacz więcej
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Splendid items and a terrific customer care led by Kerrie who should’ve charged me for resending the package I had missed at the post office (due to a big foot injury) and didn’t. Once I got my hands... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Linea Home is an online retail store that embraces the 'Harajuku vibe' & bring you kawaii & smart homeware from Asia to Europe. Shop fluffy slippers to cute pyjamas, beautiful bowls to unusual coffee mugs.
Dane kontaktowe
Wouwerlaan 7B, 3043HG, Rotterdam, Holandia
- 0647600117
- hello@thelineahome.nl
- thelineahome.nl
3,7
Średnia
61 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
China quality and wrong size
Ordered an M, recieved an XL that fits super ugly. Poor quality also
10 kwietnia 2026
Opinia niezależna
Odpowiedź od The Linea Home
We unfortunately couldn't find a customer under the name C Pieters on our system at all. If you have placed it under an other name, all you have to do is contact us for a Free Return and Refund. Just email us on hello@thelineahome.nl
If we have communicated already, we already mentioned that we could send a size that is different to what you order to align with your national average. The hip measurement doesn't change because the label is different. We also cannot dictate how the fashion industry in your country that they are selling 2 sizes above the International sizing.
While I can understand that when you're used to another label, but if it fits, it fits, and we as a brand refused to keep enlarging our sizing/ changing the labels, because it's not 'body positive' to do that. Unpopular opinion, I understand that, but it's not healthy to be upset about a label.
If the fit doesn't work out, but it does for plenty of our customers, then please do take up our offer for Free return and refund.
Nunca recibí mi pedido y tampoco…
Escribí una mala reseña porque después de más de un mes no había recibido mi pedido y ahora la quiero rectificar porque un vecino recogió mi paquete y no me había avisado, así que pido disculpas y por eso modifico mi reseña en este momento.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od The Linea Home
Hi Carmen,
We appreciate the change and more importantly that you found your package! Please know that we're very responsive, things can sometimes go wrong but we're always here to resolve. We hope you enjoy your products & return to our online store soon. x
Regards,
The Linea Home
Odpowiedź od The Linea Home
Hi Debora,
Thank you for your time to give us a positive review. Our official shipping period is 18 days, our packages usually arrive within 7-12 days, so you're right, this one took the FULL duration. We hope you are enjoying the products regardless & we hope to see you back in our store very soon x
Regards,
The Linea Home Team
Lovely packaging and good delivery
Lovely packaging, and happy with the shorts even if I had to return them as they don’t fit my size. I have a label to return them for free. ( even i don’t know who’s the courier) .
26 marca 2026
Opinia niezależna
Odpowiedź od The Linea Home
Hi Mirella,
Thank you for your review. We offer replacements even if you need another size. Once we have received the returned items. As I have mentioned, the return shipping company is Inpost / Mondial Relay ( they are the same company but has a different name in different European countries) I have already sent you a link to find the closest to you. If you have any further questions, feel free to drop us an email. You already know that we respond pretty quickly.
Would recommend!
Items arrived quicker than stated. Unfortunately one item was damaged in transit. The packaging was really sturdy so just bad luck.
Contacted them and got a really fast reply saying they will replace the damaged item.
24 lutego 2026
Opinia niezależna
Odpowiedź od The Linea Home
Thank you so much for your kind review. We hope to see you back at our store very soon
Love the capybara stuff and Fuji
Love the capybara stuff and Fuji ! A little bit long shipping but the products are great!
13 lutego 2026
Opinia niezależna
Odpowiedź od The Linea Home
Thank you so much x We are glad you are enjoying the products. Feb is a challenging time for us when our dispatch area usually go for a 2 week+ public holiday, where nothing goes in/ out. But we do mention in our Shipping Policy and homepage during those days.
Nice products! Delivery took a bit more than i…
Delivery took a bit more than i expected but i receive all in good shape and the items are exactly what i expected! Loved the pinamas!!!
13 lutego 2026
Opinia niezależna
Odpowiedź od The Linea Home
Great! Thank you for your review. We are glad you are enjoying the products. Feb is a challenging time for us when our dispatch area usually go for a 2 week+ public holiday, where nothing goes in/ out. But we do mention in our Shipping Policy and homepage during those days.
Meme: "when you order it" VS "when you receive it at home"
I ordered a newborn romper, and it came all the way from China - meaning it took 2 weeks to be delivered -, with no label whatsoever about the brand, badly ironed so it didn't follow the shape of the romper, and with a fabric-info label only written in Chinese.
I do believe it was indeed cotton, but the label could not be read.
It was meant to be a gift and it looked like I bought it from one of those extremely-low-cost Chinese websites. Not to mention, the product I purchased did NOT in fact cost few euros.
If you're selling poor-quality Chinese products, the website should clearly state so.
Absolutely not worth the money.
I'm giving 2 starts instead of 1 only because the fabric did not end up being polyester, which would have been the cherry on top of the awful cake.
12 stycznia 2026
Opinia niezależna
Odpowiedź od The Linea Home
Hi Chiara,
Sorry for our late reply, I have just spotted this. We are sorry that you are not happy with what you received. The item is in fact 100% cotton but never arrive in such a state that you're describing. Now I understand that this is now in Feb, no customer of ours will ever need to keep something that you are happy about. We always offer Free Return & refund. We're more than happy to offer that to you still ever though it is now 2 months down the line.
Just contact us, if you still have the item, whatever state, we'll take the return. Just email us ~ hello@thelineahome.nl
Regards,
The Linea Home Team
Pajama and a shirt very poor quality
I bought a pajama and a shirt but the quality is very poor and miserable. The cotton is so thin that it's almost transparent. I do not suggest to buy these items.
2 lutego 2026
Opinia niezależna
Odpowiedź od The Linea Home
Hi Simona,
Thank you for your feedback. Sorry for our late reply, we haven't received any notification for it.
We are also sorry to hear that this is your experience. We definitely push towards 100% cotton for our garments, we tested these garments & I wear that shirt regularly, I'm personally not finding it 'transparent' or 'thin'.
Since this is the first that we have heard of this, please know if you had just email us for a free return and refund within 2 weeks of receiving. If you're still in the possession of the items, simply contact us via email hello@thelineahome.nl, we can make an exception to still take these for return.
There's no reason any customers of ours need to keep something they don't like. However, I would also say, items are starch pressed usually and thus appear harder as they arrive, if you had washed them, you will find that these garments do get softer and softer over time.
Regards,
The Linea Home Team
Love the colourful hand towels
I ordered hand towels and I love them. Only wished they were shipped from their Dutch warehouse and not all the way from China. But communication was good and quick, no issues whatsoever.
8 stycznia 2026
Opinia niezależna
Odpowiedź od The Linea Home
Great! Very sorry for our late response, we never saw the notifcation and seeing this for the first time. We really appreciate your time and feedback. We have kept the dispatch in Asia to eliminate an additional shipment to the EU warehouse, which I totally understand may take a little extra few days, but from what we are experiencing, it will make around 3-4 days difference and we're not sure that the extra shipping fee/ storage fee is justifiable. But we're definitely working to make things faster and faster.
Hope to see you back at our store very soon.
Regards,
The Linea Home Team
Odpowiedź od The Linea Home
Great! Very sorry for our late response, we never saw the notifcation and seeing this for the first time. We really appreciate your time and hope you enjoy your products. Hope to see you back at our store very soon. x
Dropshipper
Deze webshop doet aan dropshipping. Voordat je hier iets besteld: check eerst of het niet op AliExpress of Temu te koop is. De eigenaresse heeft allerlei smoesjes, maar ze voldoen echt aan de definitie van dropshipping:
-Geen voorraad in Nederland
-Verzending vanuit Chinese magazijnen
-Houden zich niet aan Europese regelgeving
-Product gaat qua prijs een aantal keer over de kop
Ik heb 20 (!!) euro meer betaald voor een product wat ook op AliExpress te koop is. De verzendkosten kreeg ik niet terug, ook al gaat het om kinderkleding (de baby kimono) waarvan meerdere consumentenorganisaties zeggen dat het onveilig is.
Door de individuele verzending vanuit Chinese magazijnen hoeven ze zich niet aan de EU regelgeving te houden + ze vragen het driedubbele bedrag van wat het product waard is (+ verzendkosten).
20 listopada 2025
Opinia niezależna
Odpowiedź od The Linea Home
We DO NOT dropship. At our volume of sale, it simply doesn't make sense and it's impossible to. If you have a problem with the origin of product, say it as it is. WE absolutely comply with EU regulations. Just as the FREE RETURN that was offered and accepted by you.
DO NOT say what you don't understand and go out and take small business down because you didn't get your initial SHIPPING FEE back.
If you like quality from Aliexpress and Temu, then buy from Aliexpress and Temu. I would personally NEVER put my child in garments from there :)
Lovely good quality piyamas
I bought in tow occasions some piyamas and I was delighted as the fabric was good quality and beautiful. I am very happy with my purchases and I will probably do some more in the future :-)
1 lipca 2025
Opinia niezależna
Odpowiedź od The Linea Home
Thank you for your review, Lydia. We are happy to hear that you have loving the products have already returned for more kawaii homeware! Thank you for your continual support and we look forward to your next visit.
Great customer service
I’ve ordered multiple times and never got disappointed. The customer service is great! Kerrie always replies quick if you have a question or encountered any difficulties. Always personal and willing to find a solution.
13 lipca 2025
Opinia niezależna
Odpowiedź od The Linea Home
Thank you for your lovely review. We'd love to have you back at our store very soon x
Fuld tilfredshed
Jeg bestilte en kimono morgenkåbe og den er super flot og behagelig og minder mig meget om de kåber jeg bar da jeg selv var i Japan. Er fuldt tilfreds og nem med sporing af pakke. Jeg har allerede bestilt flere ting fra hjemmesiden.
24 lipca 2025
Opinia niezależna
Odpowiedź od The Linea Home
Thank you for your awesome review. We hope you continue to enjoy the robes, and we hope to have you back at our store very soon x
Adorable and great quality!
We recently ordered a few bits and pieces for my daughter’s 10th birthday and she absolutely loves everything. Every item we bought is extremely well made and adorable. We’ll definitely be ordering again in future.
25 lipca 2025
Opinia niezależna
Odpowiedź od The Linea Home
Aww thank you for your kind review! We utterly appreciate it. We hope you are still enjoying & hope to have you back at our store very soon x
Excellent customer service
I've placed an order on March 10th. Received 3 separate tracking codes, which is fine, but out of those 3 only 1 has arrived and this shipment only contained 4 out of 6 products that I've paid for. On top of that, the items do not fit, so I've emailed about returning the items that I did receive and asked for a full refund. I've done this on March 25th and a reminder on March 28th. I've not gotten a response. I've also tried commenting on their instagram. Edit: After writing this review Kerrie reached out to me and informed me there was an issue with their email system where customer emails had incorrectly been assigned to spam. She suggested to wait for the second part of the order to arrive (tracking had been updated to be underway), and then advised me to reach out so she could arrange a full return. As soon as I received my full order, I let them know and they provided me with a DPD return label. Shortly after they received the items they refunded me in full. So while it didn't go entirely without hiccups I can say their customer service is excellent, I was guided through the return procedure and informed clearly of the next steps. So while I personally might be too big/tall for their clothes, I can definitely recommend them as a shop.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od The Linea Home
Hi Ari,
First of all, sorry to hear that you're not getting a good experience with us. We genuinely have not received ANY emails from you. I have just checked a moment ago, the last email we have received from an Ari was in March 2024.We're usually very quick to reply and extremely willing to resolve issues. Can you please check that you have emailed it to hello@thelineahome.nl and not .com, which customers to often send to accidentally. If you could get in touch with me, either with that email/ on instagram (@thelineahome.nl) I'm online right now and we'll get to the bottom of it?
We have also checked all the orders on the 10th March, and we can't find an order with Ari/ Arianne or any similar name. Please approach us with your order number, if it has been placed, you would have received an automated email in the format of #14xxx. I have also gone through the orders from the 10th March and can't see one with 3 trackings? So a little more info would be helpful
Regards,
Kerrie
Ich habe bereits 2 x bestellt
Ich habe bereits 2 x bestellt.
Ich bin sehr begeistert von den Pyjamas, langen und kurzen Hosen.
Ja, der Versand dauert etwas, aber es hat sich gelohnt : )
Schöne Baumwolle und alles passt.
Gerne wieder 🤗
24 lutego 2025
Opinia niezależna
Odpowiedź od The Linea Home
Thank you Daniela. Really appreciate your feedback. We hope to see you back for more.
Good products, quality is good
Quality is very ok, not spectacular but not bad either. Pyjama sizing a bit weird, but communication was perfect! I never had a problem. No complaints here!
11 listopada 2024
Opinia niezależna
Odpowiedź od The Linea Home
Hi Maria,
Thank you very much for your time and your honest review. We appreciate you taking the time to do this. We would be searching for more pyjamas/ home apparel in 2025 and we'd love to have you back for more.
Regards,
Kerrie
Great products, great customer service
I bought products from Linea twice.
The first time the delivery took very long and I thought, perhaps I got scammed. But then I wrote to them and they answered me very fast and immediately sent out the items I purchased a second time, which then arrived in a timely manner. The second time everything went smoothly. I was very satisfied with the customer service as I felt that they really cared and made everything possible.
Mistakes can happen and orders can get lost, it's important that they tried everything for me to have a satisfying experience with them.
I love the products very much. The bath mat is still looking great after plenty of use and my sister is wearing her shark slippers all the time.
My boyfriend also likes his grumpy cat slippers very much.
So I cannot say anything negative about Linea at all.
21 grudnia 2024
Opinia niezależna
Odpowiedź od The Linea Home
Hi,
Thank you very much for your time and your honest & true review. We appreciate you taking the time to do this. Thank you for being understanding. We'd love to have you back at our store soon x
Regards,
Kerrie
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