The ICONIC Recenzje 

TERRIBLE CUSTOMER SERVICE

I placed an order with them last night and within 5 minutes (maybe less) , I contacted them to ask them to cancel my order as I needed to make some changes. I had no one to talk to but a bot but it said that it prioritizes cancellation requests. This korning I got a message from their team saying that my request was declined as they alreqdy packed my order. SERIOUSLY? I find that so hard to believe. Then I also got a message asking me to rate their service. I tried to use the link but it said I could no longer rate them as the ticket has already been closed. That is so effin convenient. They are using ZENDESK. With it, you can easily configure the system so it allows customer to rate you even afterba ticket was closed. Heck, it is so flexible that you can even ask fo customer rating for every interaction with a customer. Since they have set up their system in such a way that feedback is jo longer possibpe after a ticket was closed just shows that they dont care ajout getting feedback at all! Maybe because they know their service is terrible!

Terrible quality, the reason you seem to get good prices is because the items look like factory rejects. I bought airforces from here and had to buy new ones then return THREE SEPERATE TIMES because they were all defective, had creases, were poorly shipped or looked like they had been sitting on a shelf for a month with something heavy on them. HORRENDOUS service, don't take accountability for anything, just automated responses and nothing to fix the issue. I would avoid this website like the plague had i know how terrible it is. They stuffed me around for over a month and still are to this day. Better off paying even a slight fraction of the price more just to have peace of mind that you are getting something that is quality.

The iconic used to be good, especially with communicating with you. Now to can even get a message from anyone, you send a message and they send automated replies and don't answer your questions, even when you have asked a few times.
Worst service now, having issues with them not refunded me for my return and they won't answer my questions.

Order no.2255462362
Stealing my money by not processing refund on an item that I sent back and was delivered to them ages ago!! They say free return but will charge you to have the return label printed.
Confusing sizing guide, didn’t help at all.
Terrible (zero) customer service. Not even a chatbot to answer my messages.

I’m sending back the rest of my order, because I won’t put up with this level of deception from a renowned shopping platform. My friends and family will hear about this experience and be advised to stay away from The Iconic.

DO AVOID AT ALL COSTS!

I purchased pair of shoes sent wrong size sent back same day as i picked them up. Did not have my size i want refund but its like pulling teeth. Just give me back my money so i never have to shop with you again.

New Zealand buyers beware, the price hikes up across screens to allow for shipping, but it's not stated as shipping, the item price goes up. Latest item I looked at purchasing jumped up more than $20 AUD and if you're not paying attention you think it's free shipping. Otherwise great variety and lots of specials, but as others have said do check the retailers retailer in case it's more cost effective to buy direct.

never refunded shipping fee even thought everything i ordered was cancelled by them due to their error

Still waiting for a reply. I emailed customer service as the chat box wasnt working and nothing. I understand my item was "non returnable" however it arrived damaged 😭

Awful. Would not purchase here again. Missed out on a pair of shoes I wanted. They sent out two left shoes and wouldn’t replace with a right as of course they were sold out.

Sent me a defective jumper and now want me to wait 10-15 days for a replacement. I paid express shipping as wanted to wear it to an event.

Prior to this over the past few months they sent me defective shoes and broken designer sunglasses… all to which I’ve had to go out of my way to post back and wait for a resolution.
There has been more issues previously as well.

They clearly have poor quality control and poor customer service it seems. Do better and I will await a resolution ASAP.

Used to be a great service.
Now it's shocking.
Ordered 2 bags for my kids.
When I received the order I only got 1 bag, I made contact instantly and was told to wait till the expected delivery.
5 days later I'm still asking for my missing item.
I'm met with excuse after excuse and nothing is resolved.
I will NEVER use iconic again.
AVOID!

I haven’t had to deal with customer service so can’t comment on that.
Bought 3 items: 1 Oroton handbag 2.Maison de Sabre bag charms X 2.
They were sent separately. The Maison de Sabre charms came in their individual box then placed in plastic Aust post satchel and were great. The Oroton bag was placed in its dust bag then into the plastic Aust post satchel. The postman then forced the bag into my postbox which resulted in faint abrasions on it, luckily not obvious so I haven’t had to return it. The bag should’ve been placed in a box or wrapped with several layers of bubble wrap. They need to learn from Amazon how to pack their items.
Otherwise, was happy with the price I paid for the items which was cheaper than buying directly from the store.

They need to fire some of their support staff. It's so sad as sometimes the wow me with their incredible service and then they have absolute fools that just waste your time. I've now spent hours on this and it's still ongoing. I can't understand why companies just don't sack the dead wood instead of letting them drag the rest of the decent team down

I'm very surprised by the horrible reviews as I've never had an issue, I've bought some great things over the years, always a good experience and fast shipping.
Returns and easy and free, pickup at your door, that's a dream, just want people to know it's not a terrible company.

Purchased a pair of kids shoes. Within 6 weeks the Velcro had torn off. The iconic are refusing to admit they are faulty and instead accusing my 5 year old child of intentionally damaging the shoes (with what, a craft knife?) and suggesting we should only buy laces for our young children. We have never had this problem before with any shoes, we take care of them and hand them down to younger siblings. Rude and unhelpful customer support.

I have a $300 voucher for the iconic. After browsing their catalogue I am finding everything very very over priced. I really wanted a matching kettle & toaster or/and a Soda stream. Can’t find these anywhere on the site. Feeling quite deflated.

Order ##2216897562

Received a shirt that was completely different to what was on the website. Got $10 store credit for a $90 shirt that was no correct.

I have placed an order on 17 aug. order number 2416842562.
It shows held by customs. I was told it will be cleared soon and i will receive it. But it doesn’t seem to be moving. This is very disappointing. Pls deliver my parcel or else i will have to go to consumer court.

Sharing for others not to risk money on items with condition of sales.

1st iconic chat support Kate - asked for details and stopped replying left us hanging

2nd support via email Jan advised refusal of return

order number: 2662515562

Ordered 4 items of size 12
of which of 2 fits but the other 2 was larger size 12

one item had a condition of sale that it cant be retuned

-Customers know their size but how are customers to know that a brand has a "larger size 12"
-Prior orders to this date were all size 12 and they fit perfectly fine
-the other 2 of this order were size 12 and fits perfectly fine
-On the product page itself, Iconic has a fit finder tool where it also recommends after entering your details to go for size 12
-Item was 75$ which Iconic are saying we kinda forfeited

Please see response from Iconic - Jan
Where in they point out its "heavily discounted,"
what will i do with the discount if the item doesn't fit
The discounted price is still money lost.

Anyways trying not to add or subtract from this
Just letting the story's and logs speak for itself..
hopefully it makes buyers think twice

============

My name is Jan and I am a member of THE ICONIC Senior Customer Service team. I hope you are having a wonderful day so far.

The items you purchased were non-returnable at the time of purchase due to being heavily discounted, therefore, we’re unable to accept this back as a return.

We always aim to be clear when items are non-returnable, which is indicated under the product name and/or during checkout. This information might not appear directly on the product page but will be visible once any voucher or promotion is applied at checkout.

We apologise that we are unable to fulfil your request at this time and we appreciate your understanding.

Kind regards,
Jan

So unhelpful. Couldn’t care less that the size I purchased was too small for me. Wouldn’t even honour a store credit. They were once great but now just getting greedy.
Choose wisely as they don’t return for change of mind or purchase of the wrong size!