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3,3
16 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
#SCAM COMPANY#
Placed order but then received an email saying they cant deliver to my location and they will send a refund?
Yet to receive refund and company have gone radio silent!
#DO NOT USE THIS COMPANY#
I asked about their return policy, and explained the sizing was off. They said "
Regarding your return, we are currently in the middle of transitioning and setting up a brand-new warehouse. Because of this update, our return processing system is being reorganized.
Please hold onto the package and keep it safe for now. As soon as our new warehouse address is fully finalized and ready to accept shipments, we will reach out to you immediately with the exact address and instructions so we can get this resolved for you."
That was a month ago. I've heard nothing.
Bought this onesie expecting a relaxed, oversized fit, but what showed up was the complete opposite. Even after sizing up to an XL based on their size chart (which claims to fit 165–170 cm), it doesn’t come close. The person wearing it is 163 cm and the legs barely reach below the knees—completely off in terms of sizing accuracy.
As you can see, the fit looks awkward and cropped rather than comfortable, which defeats the whole purpose of a onesie. The material itself is pretty average—nothing about it feels premium or worth the $100 price tag, and it doesn’t seem like it’ll hold up over time.
Customer service was just as disappointing. Instead of resolving the issue, the best they could offer was a 10% discount on another purchase… which isn’t exactly helpful when the first product is already a miss.
Overall, overpriced, poorly sized, and not worth it. Wouldn’t recommend.
Odpowiedź od Thegoofyonesie
Thank you for taking the time to share your feedback. We’re sorry to hear that the fit did not meet your expectations.
We always want our customers to have a positive experience with us, and we understand how frustrating it can be when an item does not feel right for them.
As explained in our support correspondence, our policy includes a 30-day window for return or exchange requests. Unfortunately, we were contacted after that window had already passed, so we were unable to process a refund or exchange in this case.
Although we could not override the return window, we still tried to offer a goodwill solution with a discount toward a future order. We understand this was not the resolution you were hoping for, but we did our best to assist within the limits of our policy.
We appreciate your feedback and will continue reviewing it carefully as we work to provide the best possible experience for our customers.
Best regards,
The Goofy Onesie Team
Awesome product !!! The brilliant marketing video caught my attention and did not fail to impress. I bought the green monster for my teenage daughter. My daughter wears it every day. She wore when she went to the ski hill and tubing park and received so many compliments and inquiries. I was worried she would ruin it with the winter activities but the stitching is top quality and zero issues with rips or tears. I highly recommend this for a fun gift.
The delivery arrived after about four weeks. Communication was honest and friendly. The quality is satisfactory. I think it's a new company that can and will improve its shipping organization. I also recommend that the company provide complete legal information to avoid potential future misunderstandings.
One month after promised delivery I still have not heard anything or seen my package...
Odpowiedź od Thegoofyonesie
Thank you for your feedback. We’re sorry to hear that the delivery timeframe was frustrating.
After checking the tracking information for your order, we can confirm that the package has since been successfully delivered according to the carrier.
We appreciate your patience during a period of unusually high demand and hope you enjoy your Goofy Onesie.
Best regards,
The Goofy Onesie Team
I fell in love with this onesie on the first time I saw it and said to my self we need to have it so I ordered it and It came. My children and I had so much fun taking funny photo dancing uwhile wearing it. Great for family and kids very well recommended and great quality!
This is the legit company! I have to admit, I got nervous with the delay of my order but when I reached out to the company directly, they were genuinely polite, professional and helpful letting me know that due to overwhelming amount of orders, production and shipping would be delayed. I waited a little longer, still a little uneasy about it, but when I asked about a refund they were very willing to offer me a full refund should I prefer that instead. I told them I would rather wait because I was really excited about the onesie, it's a gift that I couldn't' wait to give! The onesie arrived yesterday and it was worth the wait! Thank you Ben and everyone at the Goofy Onesie!
When I bought this I thought I was going to get scammed. I want not getting updates or wasn’t able to pull tracking once I got that. But the company always emailed, reassuring me that is coming and it finally did! This is going to be my forever Halloween costume! I love it! Worth the wait!!
My girlfriend was very sick and I saw your goofy onesie and thought it would cheer her up. I sent it to her as a surprise. She lives as distance away from me and I didn't hear anything from her for several days after it was delivered. I thought she would figure it out it was from me but she didn't and had been questioning all her family, neighbours and friends. When I sent her a picture of it with a question mark, we had a huge laugh! Great gift at a reasonable price.
Great quality and so cozy. It is a hit among friends and family. I love the extra pocket, too!
Shipping was delayed due to their unpreparedness for the “viral” ad they put out. Their support was responsive if not actually helpful in expediting the shipping. Unfortunately, the product was not great quality and the eyes, which were poorly glued on, fell off almost immediately.
First of all...customer service was amazing and very friendly. The onesee is exactly like you see in the videos( providing you order from the goofy onesee site and not knock off ). It is super comfy and fun to wear and I make all my friends laugh when they see me in it ! Truly an awesome gift for yourself or a goofy friend 🧡
Fantastic quality. Well worth the wait.
Bringing lots of fun and excitement to our family 💖
This company is a scam. They don’t exist. Don’t send them a dime. Never shipped order. Never replied to any emails.
Odpowiedź od Thegoofyonesie
We are very real, and we replied to your email today! 😊
Hi Ryan,
We completely understand your frustration regarding the wait since your order on March 5th. As we explained, an unexpected viral video caused a massive wave of orders that temporarily depleted our stock, which caused this delay.
However, we must respectfully correct your claim that we "never replied to any emails."
You sent us your very first email asking for a status update today at 4:26 PM, and our team replied directly to you just 23 minutes later at 4:49 PM with a full update. Please check your inbox (and your spam folder just in case)!
As stated in our email, we are a fully legitimate, hardworking team. Your new inventory has arrived, and your order is scheduled to be packed and shipped THIS WEEK.
If you do not wish to wait any longer, please just reply to our email and we will be happy to process a full refund for you immediately. We are here to help!
The Goofy Onesie Team.
STAY AWAY FROM THIS WEBSITE
1. Does not ship items
2. Does not respond to emails
3. Does not refund you
Items are drop shipping items sold on Aliexpress and Temu. Articles about others reporting same issues.
Odpowiedź od Thegoofyonesie
Hi,
We take feedback seriously, however we could not find any record of your order or communication with us.
Please contact our support team so we can assist you.
Thank you.
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