The Gold Company Recenzje 

317
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

They contacted me straight away after I sent them a message and sent out the package I needed to send back my gold rings, postage was free to send to them, I heard from this company two days later an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very good firm to deal with. Done 3 transactions now & been pleasantly surprised by the valuations & speed of payment. Much better than the local high street cowboys. I will only use them in the futur... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First class service. I posted my pack on Monday, the following day I received a phone call saying it had arrived. Later on that day I was contacted with my valuation. I was pleasantly surprised wit... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

My package was collected and scanned twice by Royal Mail, someone has stolen my package with my late fathers things in, which has infuriated my two brothers who both wanted the same thing f... Zobacz więcej

Informacje dotyczące firmy

  1. Handel złotem i srebrem

Napisane przez firmę

We will value and buy your unwanted, unloved, unused Gold, Platinum, Palladium and Silver. Whether pristine and new, or old and tarnished, or even broken, and of any shape or size, we provide free collections, free valuations, free postage and free returns. Just request a selling pack now, receive it the next working day and post it straight back. We will value all items, make you an offer and pay by bank transfer, cheque or even Paypal, on the same day. All items are automatically insured up to £750 per pack, with higher insurance available on request. And if you decline our offer or change your mind, all items are returned to you free.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

317 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(317)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 46

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Gold …

This is the second time I have used this company and they are excellent. As promised they called the day they received my jewellery and offered a cash settlement, within 10 minutes the money was in my account.

3 października 2023
Opinia niezależna
Oceniono na 1 z 5

I received 1 package and then another…

I received 1 package and then another which I had to pay £1.50 to collect from my local post office collection... Does not bode well!

29 września 2023
Opinia niezależna
Logo The Gold Company

Odpowiedź od The Gold Company

Hi Tracy, please accept our apologies - Royal Mail changed the envelope sizes/depth and failed to inform us. As a result this postage issue has occurred. As advertised, we offer free postage and returns and so we are happy to pay £1.50 into your bank. Please get in touch with us on 0800 464 0182 or email us info@thegoldcompany.co.uk. Regards, The Gold Company

Oceniono na 1 z 5

You couldn’t make it up

See my previous reviews,
So after waiting for ages to get envelope’ have now received 3, one of which had insufficient postage and I had to pay a charge of £1.50!

26 września 2023
Opinia niezależna
Logo The Gold Company

Odpowiedź od The Gold Company

Hi Philip, we are sorry to hear that you were unhappy with our service. I would like to assure you that we do our best to provide a fast and convenient service with free postage, valuation and insurance.

As previously explained to you under the other review you left, unfortunately we had postal issues due to Royal Mail staff shortages affecting our local area, which resulted in a delay delivering some of our packs. All of our gold packs are sent out 1st class, so I re-sent another pack out to you hoping for it to reach you the next day. We were then made aware of recent changes in envelope sizes/depth, which Royal Mail simply failed to inform us about after posting our packs. This is how the £1.50 postage fee issue has occurred. As we are a free postal service, we would not like to see any of our customers out of pocket by using us and we kindly ask you to get in touch with us so that the fee of £1.50 can be reimbursed to you. Our number is 0800 464 0182 or email us info@thegoldcompany.co.uk.

I would like to point out that we do not usually have issues with our postal service, unfortunately these things do happen and are out of our control. As we cover all postal costs, we do not re-send gold packs out without a reason. We pride ourselves on offering a quick, efficient and transparent service so we would like to apologise for any inconvenience this has may have caused you.

I can see that you used one of the packs to send your items to us and have accepted our offer. Despite receiving multiple packs, we hope our service has met your expectations and we wish you all the best Philip.

Thanks, The Gold Company

Oceniono na 3 z 5

First impressions count

My situation has been resolved with a phone call from them and an email, i have to say they done this very quickly and im happy now

26 września 2023
Opinia niezależna
Logo The Gold Company

Odpowiedź od The Gold Company

Hi John, firstly, we apologise for any inconvenience. We will happily pay any Royal Mail costs, and as always our service is 100% free and secure. Rest assured, the 1st class postal issue has been frustrating to customers and to ourselves, but it is now resolved, and was caused due to Royal Mail making an unannounced size change to the maximum size envelope contents, used with 1st class stamps.

We have doubled up to make sure all customers receive a selling pack through their letter box, and will happily arrange a free collection if you prefer. Thanks, Evelina, The Gold Company.

Oceniono na 2 z 5

Not the best first impression

I’ve just received a third!? Pack after requesting one from you and another company who I didn’t realise was also the same company. I’ve had to pay £1.50 postage to get the letter delivered today as you hadn’t put enough postage on it. I was expecting another letter and thought it was this, so paid the postage. I’ve now received another Royal Mail card for underpayment for £1.50 so I’m guessing it will be yet another pack. I won’t be paying for it. It’s put me right off sending my jewellery. This third pack contained details of ‘The stuff company’ who I’ve not even requested anything from.

22 września 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent company

Excellent company . Had an offer the next day after posting . Accepted the offer money was in my bank within the hour . Was very pleased.
Would highly recommend this company .

30 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

True to the adverts …

Having heard all the ads on Greatest Hits Radio, I thought I’d give them a try. Glad I did! Very prompt in sending me a bag which I filled with old jewellery I knew I’d never wear again. True to their ad, I received a phone call on the morning they received my stuff and they offered me a fantastic price. I accepted and within a few hours the money was in my bank! Would definitely recommend.

29 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Quick and easy process

From start to finish the communication was excellent, the whole experience was so quick and easy with a fair value price which was paid within 15 minutes from receiving my account details.

29 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

I had a few bits of jewellery…

I had a few bits of jewellery languishing in a draw. Not worn for years and some was broken. So I texted The Gold Company they sent out and envelope and I returned it, and within a couple of days I received my offer. Very happy with it, I accepted the offer and within minutes the money was in my account.

25 sierpnia 2023
Opinia niezależna

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