Thefootballheritage Recenzje 

Odpowiedź od Thefootballheritage

24 lut 2025

Dear Traynor,

We appreciate your honest feedback and are sorry to hear that your order did not meet your expectations.

Regarding the delivery time, international shipping can sometimes take longer than expected due to factors outside our control, such as customs processing and local courier delays. While we do offer free shipping, we understand that a smooth tracking experience is important, and we will continue working to improve this.

As for the jersey details, we aim to provide high-quality products, but we understand that every customer has different expectations. Your feedback is valuable, and we will review these points with our team to improve future designs.

If you’d like to discuss this further or explore possible solutions, please feel free to reach out to us—we’d be happy to help.

Best regards,
The Football Heritage

Odpowiedź od Thefootballheritage

23 lut 2025

Dear Nicky,

We understand your concern regarding your order, but according to our records, your item was successfully delivered on February 7, 2024.

If you require further assistance, please feel free to reach out to our support team, and we’ll be happy to help.

Best regards,
The Football Heritage

Odpowiedź od Thefootballheritage

3 sie 2024

Thank you for reaching out to us and bringing this to our attention. We sincerely apologize for the inconvenience caused by the lack of tracking updates on your order.

Please be informed that it typically takes 10 to 13 days for the tracking number to be updated in the system. Rest assured, your order is already on its way, and you should be able to see the tracking information soon.

We understand how frustrating it can be to wait without updates, and we appreciate your patience. Our team is working diligently to ensure that you receive your order promptly.

If you have any further questions or need additional assistance, please don't hesitate to contact us. We are here to help and ensure a smooth experience for you.

Thank you for your understanding.

Odpowiedź od Thefootballheritage

1 kwi 2025

Dear Marc,

We’re glad to hear that your package was eventually delivered. However, we’d like to clarify the situation regarding your claim.

Your order was marked as delivered by Hermes, and while we understand that delivery issues can be frustrating, once a package is marked as delivered, we have limited control over the situation. Despite this, we did our best to assist you by communicating with the courier.

After several weeks, you confirmed that you had indeed received the package, which resolves the matter. We always strive to support our customers, but we also appreciate fairness in reviews. If there are any outstanding concerns, please feel free to reach out—we're happy to assist.

Best regards,
The Football Heritage

Odpowiedź od Thefootballheritage

3 sie 2024

Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced with your recent purchase. We understand your concern about the money being taken from your account without receiving an order confirmation, and we deeply regret the lack of response from our team.

We want to assure you that we take such matters very seriously. It is not our policy to take payments without completing the purchase process or providing the necessary confirmation. There may have been a technical issue that caused this delay.

To resolve this matter as quickly as possible, could you please provide us with the following information:

Your order number (if available)
The email address used for the purchase
Any other relevant details

This information will help us locate your transaction and expedite the resolution. Our team is committed to addressing your concern promptly and ensuring that you either receive your order confirmation or a refund if the purchase was not completed.

We sincerely apologize for any inconvenience this has caused and appreciate your patience. Please rest assured that we are working diligently to resolve this issue and improve our communication processes to prevent such occurrences in the future.

Thank you for bringing this to our attention. We look forward to resolving this matter to your satisfaction.

Odpowiedź od Thefootballheritage

3 sie 2024

Thank you for your feedback. We deeply regret the dissatisfaction you've experienced with your recent purchase and our handling of the issue.

We understand your frustration regarding the peeling of the number on the shirt and the subsequent communication from our team. Our intention was to provide a solution that would help you, and we apologize if it came across as unprofessional.

Regarding our return and replacement policy, we have a specific timeframe within which such requests can be processed. Unfortunately, it is against our policy to accept returns or offer replacements for items that have been used for over two months. This policy is in place to ensure the quality and integrity of our products for all customers.

We also want to clarify that issues such as peeling numbers often arise from washing techniques or external factors beyond our control. We provided a link to a video tutorial as a temporary solution to help you fix the problem, not to diminish the validity of your concern.

We apologize for any inconvenience this has caused and understand that this is not the outcome you were hoping for. We assure you that we are committed to improving our communication and service to better meet our customers' expectations.

Thank you for bringing this to our attention, and we appreciate your understanding. If there is anything else we can assist you with or if you have any other concerns, please do not hesitate to contact us.

Odpowiedź od Thefootballheritage

Zaktualizowano 26 lip 2024

Thank you for your feedback. We apologize for any inconvenience you experienced in trying to contact us.

Please be informed that we do have a dedicated contact page on our website and a customer service email at contact@thefootballheritage.com. We are always here to assist you and ensure you have the best experience possible.

Kindly reach out to us through the contact page or email so we can address your concerns promptly. We also request that you consider updating your review to reflect your experience once you've had the chance to contact our support team.

We look forward to assisting you.

Best regards,
The Football Heritage Team