Theestuaryriversidechalets Recenzje 148

Wynik TrustScore: 5 na 5

4,9

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Oceniono na 5 z 5

Just returned from the Estuary Riverside chalets and need to give an excellent well deserved review. The holiday was truly memorable. The setting is stunning overlooking the estuary and a fiel... Zobacz więcej

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Oceniono na 5 z 5

We stayed at Blackberry chalet and the place was even better than we thought it was going to be. Definitely 5 star all round. It had everything that my husband needed with plenty of room to move a... Zobacz więcej

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Oceniono na 5 z 5

We recently had a 4 night stay here. The chalet is fantastic and the setting beautiful. We were travelling with our son who is a full time wheelchair user and it made our holiday so much easier to... Zobacz więcej

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Oceniono na 5 z 5

Fantastic! We stayed in Bramble and it was amazing. The views, the comfort, cleanliness, gadgets and equipment were all exceptional. It's a little off the beaten track, but that means that it's peacef... Zobacz więcej

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Informacje dotyczące firmy

  1. Dom letniskowy
  2. Szalety
  3. Domek
  4. Zakwaterowanie z wyżywieniem we własnym zakresie

Napisane przez firmę

Luxury for all, modern self catering accessible holiday accommodation in a tranquil location. Multigenerational accommodation offering a holiday for all the family with stunning river views, remote yet central location. Two purpose built properties each with 3 bedrooms, 2 wet rooms, spacious lounge, dining kitchen (fully equipped). Wheelchair friendly with ramp access, wide doors, level throughout. Profiling beds, mobile hoists, toilet frames and shower chairs all available for your stay free of charge. Walking distance to The Lakeside Bistro and The Shovels Inn. Hambleton village less than 20 minutes walk. Blackpool centre is just 20 minutes drive and 60 minutes will get you to The Lake District or most of Lancashire. Lots to see and do in the area. Pet friendly. Finalists in 3 categories of the 2023 Lancashire Tourism Awards and nominated for a Build Excellence Award. Winner of 2 Wyre Business Awards 2022. If you are looking to stay somewhere a bit different with lots of modern appliances and gadgets, then look no further than us. We offer holiday accommodation suitable for couples, families and friends. Pram and wheelchair friendly with amazing views. Luxury holiday accommodation in Lancashire.


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4,9

Doskonała

Wynik TrustScore: 5 na 5

148 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Lovely relaxing stay

We have just returned from a lovely stay at Bramble. Elaine's communication was excellent from the outset and very well equipped and spotless at the chalet.

All the facilities were great and the instruction videos they had prepared if we have got stuck with using any of the tech and gadgets is a great idea. My husband has mobility issues but this was no problem staying here, with equipment/aids available if needed. Lovely view across the Estuary and lovely walks on the doorstep too. Will be returning soon.

16 lutego 2025
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Thank you Brenda for such a lovely review. We’ve loved having you all to stay and look forward to seeing you again. ❤️

Oceniono na 5 z 5

We really enjoyed our stay

We really enjoyed our stay. The accommodation is beautiful, really clean, spacious, and stylish. It had everything we needed for a comfortable stay, especially for my son, who is a wheelchair user. It's in a really quiet, peaceful area also. I would definitely recommend xx

2 stycznia 2025
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Thank you for your great review. We've enjoyed having you all to stay. ❤️

Oceniono na 5 z 5

Birthday treat

I celebrated my birthday at Estuary Riverside Chalets with my elderly mother and my children. The chalet was perfect for all our needs. It’s very stylish, beautifully furnished, warm and with great views. Elaine was a very kind and responsive host. She even left me a card and some wine for my birthday.
Thanks Elaine and Tony for a wonderful stay.

22 listopada 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Thank you for your lovely review. We hope to see you all again. ❤️

Oceniono na 5 z 5

Amazing accommodation

Amazing accommodation with unequalled disabled access and equipment. For the first time my extremely disabled mother had everything she needed from the first night from hospital beds to hoists to over bed tables and more. The host is extremely helpful and responsive to the unique needs of disabled guests. However it should be noted that anyone will find this stunning accommodation impressive. Awesome views across green fields and the estuary, wall size windows in the master bedroom, which also includes a very comfortable super king bed.
Beautiful giant balcony and outdoor furniture. So spacious and bright. Very warm and comfortable. Would recommend in a heartbeat.

29 września 2024
Opinia niezależna
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Thank you so much Margaret. ❤️

Oceniono na 5 z 5

Relaxing stay!

We are just back from a lovely stay at The Estuary Riverside Chalets, located on the outskirts of the village of Hambleton in Lancashire, around 25 mins from Blackpool and just over an hour to the Lake District.
The accommodation is fantastic, really spacious and modern with lots of useful gadgets!
Disability equipment can be provided at no extra cost and the location is lovely and peaceful overlooking the River Wyre.
Communication with the host Elaine was great and we really enjoyed our stay.
Highly recommend! 🙂

29 września 2024
Opinia niezależna
Oceniono na 5 z 5

Perfect.An absolute treat.

I booked this holiday for my adult son who has complex physical and mental needs. He was staying for 3 nights with 2 carers. They have had the best experience in Blackberry . The owners/managers were so helpful and accommodating. We were so delighted to not have to take all of his lifting equipment due to the vast library of resources that they were able to provide. The house was roomy and warm and had amazing views. They went to Blackpool every day which was Sam's wish. The trams were wheelchair friendly and the Tower day passes were worth the money. He has said he wants to go back again. We would definitely book the same house.

25 września 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Thank you so much for this amazing review. We look forward to seeing Sam again. Sam and his team were fantastic guests. ❤️

Oceniono na 5 z 5

Amazing place

Amazing place. The owners were so helpful before hand with info. We stayed in Blackberry and it was modern, clean and had everything we needed for a totally chilled and accessible break.
Stunning views across The Estuary! Will definitely return!

20 września 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

We look forward to seeing you all again. Thank you so much for your lovely review. ❤️

Oceniono na 5 z 5

Superb place to stay

Even before we arrived we were contacted by telephone to see if there were any other aids we needed to make our stay as comfortable and easy as possible. The chalet itself was superbly clean and well equipped and ideal for those in a wheelchair. The views across the estuary were good for watching bird life whilst it was interesting to see the hares and pheasants in the fields. Would definitely recommend and are planning to book another visit

22 września 2024
Opinia niezależna
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We are glad you enjoyed your stay with us. Thank you for your lovely review and for being perfect guests. ❤️

Oceniono na 5 z 5

What an amazing beautiful place it had…

What an amazing beautiful place it had everything we needed and much more. for wheelchair users and physical disabilities its just fantasic theyve thought of everything, I definitely recommend the estuary chalets we made wonderful memories and had such a lovely time hoping to come again next year thankyou for being so inclusive .

25 września 2024
Opinia niezależna
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We've loved having you all to stay and hope to see you next year. ❤️

Oceniono na 5 z 5

Fantastic accommodation

Fantastic accommodation, very spacious clean and welcoming. Owners very accommodating and will help with provision of equipment for disabilities without any costs. Beautiful out look and so peaceful. Will definitely recommend and use again and again.

23 września 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Thank you so much Lorraine. What a lovely review. You have been perfect guests and we look forward to seeing you again. ❤️

Oceniono na 5 z 5

Modern, spacious & accessible.

This excellent accommodation is modern, spacious, clean, comfortable, and above all caters perfectly for the needs of a wheelchair user. The location is very peaceful, and the careful thought that has been put into making every aspect of the chalet a ‘home from home’ meant that we all had a lovely relaxing time. Highly recommended.

7 września 2024
Opinia niezależna
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Thank you for your lovely review. We hope to see you all again. ❤️

Oceniono na 5 z 5

Fabulous

What an amazing place, the chalets are set in a peaceful area looking over the estuary. My husband who is s full time wheelchair user and I stayed in Bramble which is absolute luxury. The hosts have gone above and beyond providing equipment as well as providing a 5+star accommodation. Thank you we cannot wait to return next year.

9 września 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

We loved having you both to stay. You have been absolutely amazing guests and we look forward to seeing you both again. Thank you for your lovely review. ❤️

Oceniono na 5 z 5

Another fabulous week spent in Bramble

Another fabulous week spent in Bramble. This accommodation is so well thought out and equipped.
The weather was changeable but we had everthing we needed to have a very relaxing time. Nothing beats watching the sun go down from the verandah. Already booked for next year.

1 września 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

We love having you both to stay. Thank you for booking again and for your lovely review. ❤️

Oceniono na 1 z 5

Cancellation policy needs to be reviewed

Unfortunately we had to cancel our 4 day break 2 days before we were due to go on holiday, as my husband suddenly and unexpectedly passed away. My daughter contacted Elaine and explained what had happened. She was told that unless the cottage could be relet, there would be no refund other than the safety deposit. I appreciate the refund policy states cancellations within 7 days will result in no refund but given the circumstances (my husband was the person who needed the disabled facilities), even a 50% refund would have been appreciated. Obviously we couldn’t rearrange the holiday as we didn’t need the disabled facilities and we weren’t insured as the cost of insurance for my husband was astronomical. I really do feel that you should look at your cancellation policy in the event of the death of the disabled person.

8 sierpnia 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

We are sorry that you are unhappy with our service and how we responded to your request to cancel your reservation. As a small business, customer service is a high priority and we always do our best to help guests.
You were due to stay with us on the 8th August and I know you were all really looking forward to making special memories. I am sorry that you were unable to do this. We received your email on the 7th August at 8am. This is only the day before you were due to arrive. As you say, under our cancellation terms, there was no refund due. We did return 11% of the booking cost as well as the breakage fee, something we didn't need to offer. We hoped to be able to return more, but this would only be possible if we were able to secure a replacement booking. I worked hard to promote the availability on Facebook, Instagram and Airbnb. I updated our website and also reached out on various Facebook Groups advertising the availability. As I am sure you can imagine, trying to secure a booking for arrival the next day would be challenging. Despite all our efforts, we were unable to secure a replacement booking. I even reached out to guests to ask if they would like to arrive a few days earlier or to extend their stay. Unfortunately, this was also unsuccessful.
We have very favourable booking terms, which are certainly more favourable than many other holiday businesses. We only take a 5% deposit with full payment 4 weeks prior to arrival. There is a sliding scale for refunds during the 4 weeks, which is also more favourable than other businesses. If you follow us on social media, you will be aware that we are continually adding to the mobility equipment we offer. We have recently purchased a Sara Stedy, Golvo 7007 mobile hoist, two additional profiling beds with height adjustment, two sit to stand hoists and another electric bed and a Thera Trainer to help with circulation. Most of the equipment is free to use and we don't limit the number of items you can have for your stay. To help with your stay we agreed that 7 guests could stay without any additional charge.
We are truly sorry for your loss and we are sorry we didn't meet your expectations. We did our best to be able to make an additional refund.

Oceniono na 5 z 5

Another comfortable and spacious time…


Another comfortable and spacious time spent in Blackberry chalet. Highly recommend a getaway here everything you need is never too much trouble. Looking forward to going back soon

24 sierpnia 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Thank you so much for taking the time to write a review. Thank you for choosing to stay with us. ❤️

Oceniono na 5 z 5

Just back from a week away here with my…

Just back from a week away here with my family and parents, mum is a full time wheelchair user. We stayed in Blackberry and this chalet is just perfect. Access throughout is excellent and the options of equipment they can provide is amazing! The chalet itself is super modern and spotless making our stay the most enjoyable holiday we have been on. The views over the estuary are stunning, watching the hares in a morning with a cup of coffee was just delightful. There is absolutely nothing the owners have not thought of to make time away with a wheelchair user easy and effortless. Thank you for a wonderful stay :)

24 sierpnia 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Wow, what can we say. We always do our best to help guests have a good stay. You have been brilliant guests and we hope to see you again. ❤️

Oceniono na 5 z 5

Why on earth did we decide to come back again!?

If you have ever booked a holiday based upon pictures in a brochure or on a website and the reviews it has, it's fantastic, and rare, when you arrive to find it better than you expect!
Well that was the case for us as a family last year, when we stayed in 'Bramble'.
However this year, again staying in 'Bramble', what did we find? We were absolutely delighted to find everything the same! The property has obviously been very well looked after so was as clean and fresh as it was last year :-)
There were still the lovely little touches that go above and beyond and the attention we received was again, 'nothing is too much trouble'.
You know the feeling when you have been away and you return home and feel comfortable and relaxed in your own environment... that's the feeling we got when we arrived at 'Bramble'!
Thank you... again for a fantastic break, and the views aren't half bad either!
So making the decision to come back again was definitely the right one!

18 sierpnia 2024
Opinia niezależna
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We loved having you all back and thank you for another fantastic review. ❤️

Oceniono na 5 z 5

Luxury on another level

Luxury on another level, rare experience to combine this with accessibility. Just 20 mins into Cleveleys and 30 mins to lovely Lytham. Cafe and hydro/sensory near by which is an added bonus. Changing places toilet 3 mins drive away (next to the cafe.) The owners contacted me before hand to give me all the information needed to ensure our stay went smoothly. Dogs allowed for a small fee. Decking surrounds the property which allowed us to sit outside and soak in the view and pass tranquil moments. Exceptional!
Mobile hoist, profile bed and sensory toys available.

12 sierpnia 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Thank you for lovely review. You have been perfect guests. ❤️

Oceniono na 5 z 5

Perfect

I recently visited for a long weekend and my Mother's face when she opened the door was priceless! The chalet was spotless with everything you could think of. The bedrooms, bathrooms and living space was perfect. The views were also stunning - we spent hours looking for the hare and her babies. The owners have put a lot of thought and effort into making this place perfect! We will be visiting again!

9 sierpnia 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

We love it when our guests love it. You have been brilliant guests and we look forward to seeing you all again. Thank you so much for the lovely review. ❤️

Oceniono na 5 z 5

What a stunning place

What a stunning place. The house was spotless, the views stunning and the thought to detail for assessibility and everything else was spot on. This was most stocked home and thoughtful host I have come across on my UK staycations. The equipment and design made is sk easy for us to take my grandma and for her to enjoy a break. We are so grateful to have found thr Estuary and will definitely be back.

25 lipca 2024
Opinia niezależna
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Odpowiedź od Theestuaryriversidechalets

Wow. Thank you. What can we say to such an amazing review. We loved having you stay and look forward to seeing you all again. ❤️

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