Ich bin von diesem Unternehmen einfach nur noch enttäuscht. Ich habe vor 3 Monaten(!) 2 Fleecepullis bestellt. Diese sind immernoch nicht da. Ich musste jedesmal auf den Kundenservi... Zobacz więcej
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Zobacz, co mówią recenzenci
I bought the large size for my medium sized rescue dog and she loved it from the second we put it on the couch. I was surprised because as a rescue, she could have been wary of something different but... Zobacz więcej
I ordered two of the comfy dog beds one for ourselves the other as a present. I was impressed with the packaging on receipt and opened our bed. I was a little disappointed with the overall quality of... Zobacz więcej
I was very happy with the process and reasonably quick delivery. Cinsidering the price I did expect the material used for the bed to be a bit more substantial, which is why I rated 4stars. However m... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Dogs are our best companions, and we're on a mission to ensure that your cherished fur-babies have the best sleep possible in the meantime protecting your furniture. The COMFYDOGS Calming Furniture protector is a fantastic new dog bed that has gone viral in United Kingdom, It is changing our perception of how important our pets' sleeping habits are, as well as assisting in the reduction of anxiety symptoms in dogs.
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Zjednoczone Królestwo
- thecomfydogs.com
3,0
Średnia
36 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Bed is so soft and comfortable fur baby…
Bed is so soft and comfortable fur baby loves it.
23 listopada 2021
No padding on the back or sides of the…
No padding on the back or sides of the bed and Dark Gray has more of a blue tone to it.
23 listopada 2021
Would buy again
Have a leather suite so it was a bit slippy underneath but apart from that is very good, would buy again but probably go for a bigger one as my dog like’s to stretch out
18 listopada 2021
I didn't receive an email after…
I didn't receive an email after ordering.
I payed for two dog beds but hear nothing
Is it misleading ???
16 listopada 2021
Opinia niezależna
Odpowiedź od Thecomfydogs
Hello K-tje,
thanks for your feedback. We Can't find any order with your name.
What product did you buy from us?
We are based in United Kingdom not in Netherlands, Please check your transaction history with your bank to ensure that the company name you ordered from is correct, and you can make dispute to get your money back if you didn't received your order from them.
Please contact our support team at help@thecomfydogs.com
They'll be more than happy to help you :)
Have a wonderful day,
Ayoub Comfydogs™ Founder
Poor quality
Given how much I paid this is poor quality:-(
Would not recommend
My dog is not impressed so I think this will be donated to a shelter
11 listopada 2021
Odpowiedź od Thecomfydogs
Hi Smith,
really sorry to read about your experience.
As a customer-centric brand, we want to make it right for you!
Please, send us an email at help@thecomfydogs.com , if you received a defective or not well-filled product, as we are stating on our website, we are going to ship a new one totally for free! :)
Hope you can appreciate it. If you have any other questions, please feel free to contact our support team, they'll be happy to help.
Have a nice day,
Ayoub Comfydogs™ Founder
Apart from saying it's a UK company…
Apart from saying it's a UK company they still come from china!! .
11 listopada 2021
the dogs are happy with the product and…
the dogs are happy with the product and the settee looks much neater now.
I was kept informed all throughout the process so have no complaints.
10 listopada 2021
First of all this is not a UK company
First of all this is not a UK company, all products come from China. I have been waiting over 10 days for my product and it is still in China. It tells you that it takes over 18 days for this product to arrive. I have tried to contact the company without reply,awful company
9 listopada 2021
Opinia niezależna
Odpowiedź od Thecomfydogs
Hello Mark,
thanks for your feedback, we highly appreciate it and I'm sorry to read about your experience with us.
We are NOT located in China at all, the company is located in the United Kingdom, our team is located worldwide (Mainly UK), but some of our warehouses is currently in China, due to logistic reasons. We are already looking to expand to new warehouses in the UK.
I find this review a bit misleading, our customer service didn't tell you the shipping time is 18 Days!! I have checked all conversions with you, Our team read and reply to all the tickets received in less than 24 hours. We have replied to you to every email received.
Usually our delivery times are pretty fast, around 7-14 days, As mentioned on our website and we are improving them partnering up with a UK warehouse!
and your order has been shipped from our warehouse before 7 days from now!
Hope for the moment you can appreciate this explanation and I hope you'll come back in the future and give us a second chance after you get your order, we are improving our product line and services month by month!
I'm sure your dog will love his/her new Calming Furniture protector.
If you need anything else, please, reach out to our customer service at help@thecomfydogs.com, they'll be happy to give you a discount code for your next purchase.
Have a nice day,
Ayoub Comfydogs™ Founder
Lovely product but quite noisy…
Lovely product but quite noisy especially if your dog is a bit of a fidget!
5 listopada 2021
My dog loves her new bed.
My dog loves her new bed, keeps the sofa free of dog hairs as well. Many thanks
4 listopada 2021
A very good service I was kept informed…
A very good service I was kept informed on where the package was in the supply chain all the time and my dog loves her new blanket
4 listopada 2021
I received a tiny little bed that…
I received your order and I apologise for the first review I must of sent it to the wrong company the protector fits perfectly on my sofa and my 2 dogs love it once again I apologise for the mistake
4 listopada 2021
Odpowiedź od Thecomfydogs
Hi Mrs. Wilkinson,
Really sorry to read about your experience.
I investigated a bit, to understand if it was a mistake from us, (sometimes can happen, but we do our best to solve them), but in this case, it was a different situation from the one described.
We don't offer "buy one get one free" on our website, you have ordered from us One Medium size furniture protector couch, not a bed, So please check your email to make sure what you ordered from us, I have sent you a confirmation email.
As a customer-centric brand, we want to make it right for you!
Please, send us an email at help@thecomfydogs.com, if you received a product, as we are stating on our website, we are going to ship a new one totally for free! :)
Hope you can appreciate it. If you have any other questions, please feel free to contact our support team, they'll be happy to help.
Have a great day,
Ayoub Comfydogs™ Founder
Review too soon!
As this is the second reminder to review my purchase I can only leave this response as my product hasn’t arrived yet. To be honest I would never have purchased if I had realised the products were shipped from China, but this was well hidden. As a company you know how long it will take for products to arrive so why send out reviews requests so quickly?
4 listopada 2021
Odpowiedź od Thecomfydogs
Hello Lisa,
Really sorry to read about your experience.
I have contacted with our technical team, it was a technical error and has been solved in that time.
I see that you received your order, Hope for the moment you can appreciate this explanation and I hope you'll come back and give us a second review.
If you need anything else, please, reach out to our customer service at help@thecomfydogs.com, they'll be happy to help you.
Have a nice day,
Ayoub Comfydogs™ Founder
Just got the bed today but dogs not…
Just got the bed today but dogs not lying on it so far but will take time
1 listopada 2021
Very pleased with the service
28 października 2021
I like this product BUT
I like this product but I ordered a medium and you sent something much too large. I would loose a lot of money sending it back so have kept it. I would have bought several if they had been true to size but will not order any more. You have a good product so sort out your sizing.
27 października 2021
Odpowiedź od Thecomfydogs
Hi Carole,
Thanks for the feedback.
We’re so happy that you are pleased with our product. Comfydogs strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.
About the size, I read through your feedback carefully, and consider your suggestions to be very insightful.
I will pass it on to our product development team to see if they could implement any of these changes on our website. I’ll be sure to keep you updated.
In meantime, You have a 60-Days Guarantee if you received the wrong size, please contact our support team at Help@thecomfydogs.com, they'll be more than happy to help and to reship for free a new product if you received wrong size! :)
Thanks once again and looking forward to hearing more from you.
Have a nice day,
Ayoub Comfydogs™ Founder
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