Avoid this company at all costs.
Avoid this company at all costs.
I purchased a refurbished laptop through Refurbed.ie, which was supplied by The Circular Company. It arrived in a dirty, damaged, and faulty condition. The device was clearly not properly checked before being sent out.
When I returned the laptop due to the faults, it was sent back to them in good faith. However, it then took a further 3 weeks of constant chasing just to get the courier (FedEx) arranged to return the faulty laptop, which I had to help organise myself. The entire process was made unnecessarily difficult. I had to repeatedly chase updates and deal directly with the courier, with very little support provided.
Despite this, The Circular Company are now attempting to blame me for “damage during return transit.” This is completely unacceptable, especially considering:
• No return packaging instructions were provided
• I had to organise shipping myself
• The item was returned because it was faulty on arrival
They have refused to take responsibility and instead tried to charge additional costs to repair a device that should never have been sent out in that condition.
They still have my money and are refusing to issue a full refund.
This has been an extremely frustrating and stressful experience, with constant delays, poor communication, and a complete lack of accountability.
I would strongly advise anyone considering buying refurbished electronics to think twice before dealing with this company. If something goes wrong, do not expect fair treatment or proper customer support.
28 lutego 2026
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