Fantastic service, Alarm arrived earlier than expected was a mistake with one item sent in the wrong colour from what was ordered but Huzi was in touch and sorted out the issue straightaway and sent c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Extremely helpfull and knowledgeable. Was looking into setting up a cctv system so I thought I would give them a call to discuss. My call was answered quickly by a friendly, very helpfull and professi... Zobacz więcej
Friendly, great advice, helped me understand what new DVR I would need as my old one had been discontinued. Equipment arrived within 24 hrs and when I had questions for software install team quickly r... Zobacz więcej
Excellent service. Order was delivered the next day which we didn’t expect. So grateful as we were able to get our Hik Vision NVR (cctv) online over wi-fi quickly and effortlessly with the Hik vision... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The CCTV Store is a leading supplier of cutting-edge security technology offering CCTV cameras, intruder alarms, intercom systems and more from the industry's largest and most innovative brands. From state-of-the-art CCTV cameras to sophisticated intruder alarms and easy to use intercom systems, we offer a diverse range of products to suit every security need. Whether you're protecting your home, business, or public space, you'll find the perfect solution in our extensive inventory at best prices. At The CCTV Store, we understand the importance of security in today's fast-paced world. That's why we've curated a range of products from industry leaders such as Hikvision, Dahua, Uniview, Ajax, AXPRO and more. With our extensive stock of top-quality equipment, fast dispatch and Next Day delivery, we ensure our customers have access to world class security products in no time. With The CCTV Store, you can trust that your security needs are in good hands, from purchase to installation and beyond. The CCTV Store - Helping You Keep an Eye!
Dane kontaktowe
Zjednoczone Królestwo
- 0333 3399 549
- hello@thecctvstore.co.uk
- thecctvstore.co.uk
4,6
Doskonała
235 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 88% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od The CCTV Store
Hi Peter,,
Thanks for leaving us a great review. Glad you liked our service. Have a good day..
Thanks!
Odpowiedź od The CCTV Store
Hi Ray,
Thanks for leaving us a great review. Have a good day..
Thanks!
Great pre sales support
Great pre sales support and rapid delivery. Can't fault these guys.
1 marca 2024
Odpowiedź od The CCTV Store
Hi Philip Williams,
Thanks for leaving us a great review. Have a great weekend.
Thanks!
Odpowiedź od The CCTV Store
Hi Ioan Hauca,
Thanks for leaving us a great review. Have a great weekend.
Thanks!
Odpowiedź od The CCTV Store
Hi Geoff,
Thanks for taking the time to leave us a 5-star review.
Have a great day!
Odpowiedź od The CCTV Store
Hi Mindaugas Klimas,
Thanks for taking the time to leave us a 5-star review.
Have a great day!
1st class service.
Extremely pleasant staff. Helpful & knowledgeable. 1st class service & rapid delivery of well packaged items. More than happy to recommend.
16 lutego 2024
Odpowiedź od The CCTV Store
Hi Patricia,
Thanks for leaving us a 5 star review. Glad you liked our service and thanks for recommending us.
Have a great day.
Thanks!
Very good service and helpful too.
Very helpful answering my many questions via whatsapp. Then made sure I got delivery the next morning following a late afternoon order.
5 lutego 2024
Odpowiedź od The CCTV Store
Hi Chris,
Thanks for leaving us a great review. Glad we could help and that you liked our service. Have a great day.
Thanks!
Website easy to source product
Website easy to source product, pricing was competitive and speed of delivery was great!
29 stycznia 2024
Odpowiedź od The CCTV Store
Hi Anthony,
Thanks for leaving us a great review. We're glad you liked our service. Have a great day.
Thanks!
Good price and easy to deal with
Good price and easy to deal with. Prompt delivery of items and all working as expected.
23 stycznia 2024
Odpowiedź od The CCTV Store
Hi Martin,
Thanks for taking time to leave us a review. Glad to see you liked our service.
Have a great day!
Great service and good product.
23 stycznia 2024
Odpowiedź od The CCTV Store
Hi Mr Tulino,
Thanks for taking the time to leave us a great review.
Have a good day!
Very knowledgeable staff and competitive prices
We have had a few terrible experiences in the past with CCTV providers and installers.
Found these guys on Google, gave them a call and they promptly came to our premises to run a few checks to see what the problem was.
Ray gave us great advice and within 2 days our CCTV DVR was replaced, and all the cameras are back up online.
22 stycznia 2024
Odpowiedź od The CCTV Store
Hi Pedro,
Thanks for taking the time to leave us a great review.
Have a good day!
Probably the worst online shopping experience ever
Probably the worst online shopping experience I've ever had. I complained that I'd received a pre-installed camera (i.e. a second hand one) and got an email back that was over 500 words and asked 12 questions all designed to waste my time and prevent me from getting any help and service. Watch out for the 25% 'restocking fee' if you make the same mistake I did by ordering from these guys and then try and return something.
My recommendation is don't use this business. There are plenty other online retailers of CCTV equipment out there that must be better. I found out only too late that they have less than 30 Trustpilot reviews whereas a direct competitor has over 1,200. Thirty reviews just isn't enough to go on.
29 grudnia 2023
Odpowiedź od The CCTV Store
Hi Kevin,
We're disappointed to learn that you're not happy with the service you received.
The highest rated aspect of our service is our after sale support and excellent customer service. As evident from our reviews, our customers rate our service excellent.
From the order details and your email, it's our understanding that you believe one of the cameras had password on it, which made you think it's used / pre-activated. You then mentioned that installers charged you extra for installation because of this. For the same reason, you, then wanted to return the whole order. It's not clear what the installers installed and charged you extra for if you had everything packed to send back weeks after? It takes 5 seconds press and hold to reset the camera.
More importantly, We don't sell graded items. We only sell brand new and sealed items and that's why it's equally surprising for us too that one of the cameras had password on it. We asked the questions so we can investigate the issue and do our best to resolve it. However, you chose not to respond to our contact and instead left us this negative review.
It's disappointing to see that you used re-stocking fees in a misleading way and wrote a whole paragraph telling others to go somewhere else.
We accept returns and have a published returns policy on our website. We have a robust returns process and any faulty goods are replaced / repaired with least down time. We provide prepaid returns labels or arrange prepaid collection of the faulty items and also cover the delivery cost for replacement items - No restocking fee applies.
Nevertheless, we understand you have every right to share your experience, but it's unfair to accuse someone of offering a bad service when you refused to provide required information for the issue to be investigated and resolved.
Thanks!
Excellent customer service
Excellent customer service. One of the brand new cameras was faulty. The CCTV store arranged for an immediate replacement which was delivered the same day as the faulty one was collected, and all this was done by them, within 48hrs, I didn’t need to do a thing. Fantastic
3 stycznia 2024
Opinia niezależna
Odpowiedź od The CCTV Store
Hi Matthew Roberts,
We appreciate your words. Glad we could make it right and a massive thank you for leaving us a 5-Star review.
Have a great Day.
Thanks!
Excellent service
2 stycznia 2024
Odpowiedź od The CCTV Store
Hi Shahan Uddin,
Thanks for leaving us a 5 Star review and thanks for rating our service Excellent. We appreciate it. Have a great day.
Thanks!
Odpowiedź od The CCTV Store
Hi JJ,
Thanks for leaving us a 5 star review. Glad you liked our service. Have a great Day.
Thanks!
Best price and Exceptional service
The customer service has been amazing. They have the best price for the NVR which I was looking for, and they provided some great advice on which is the most suitable model for me.
I had some issues setting the NVR up but a few WhatsApp messages later they helped mec, and this was well outside of working hours and during the Christmas and new year period. Exceptional service.
21 grudnia 2023
Odpowiedź od The CCTV Store
Hi Gary,
Thanks for leaving us a great review. Glad we could help. Have a great day.
Thanks!
Amazing service
28 grudnia 2023
Odpowiedź od The CCTV Store
Hi Hossaa,
Thanks for leaving us a 5 star review. Have a great day.
Thanks!
Fast delivery and very helpful.
21 grudnia 2023
Odpowiedź od The CCTV Store
Hi Steve,
Thanks for leaving us a good review. Have a great Day!
Thanks!
Superb Service.
Had a brilliant experience with CCTV Store! Couldn’t have asked for better service.
My previous post was referencing the installer. Apologies if I have caused any inconvenience.
21 grudnia 2023
Odpowiedź od The CCTV Store
Hi John,
Thanks for updating the review and we're glad to see that you liked our service so much. Appreciate your 5 Star review. Have a great day.
Thanks!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.