The cake was beautiful, delicious and catered for dietary requirements of the group. Including a couple of last minute gluten free cupcakes. Can't thank The Cake People enough for putting a smile on... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
So easy to order online, delivery went smoothly and the cake looked and tasted fantastic!! It took so much pressure off me when organizing my son’s party and I was able to give him a show-stopper cake... Zobacz więcej
Reakcja na opinię
I have lost count but I have ordered my 4th cake now. Each one has been delicious (and not sickly sweet) and I could not fault their designs. Any questions were answered in a prompt manner. I would no... Zobacz więcej
We have ordered here many times now for our kids bday. Always gets so much compliments about these vegan cakes, looks beautiful and tastes great! Love it.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.
Dane kontaktowe
13/74 Thomsons Road, 3042, Keilor Park, Australia
- 03 9099 0733
- hello@thecakepeople.au
- thecakepeople.au
4,8
Doskonała
314 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Absolutely delicious!
The most delicious, well presented cake, and supper fast & efficient service, delivered right to my door!
18 września 2025
Thank you the cake people
Thank you the cake people , 5 *****. Ordered before and was very happy with the cake , lots of guest made comments about the attention to detail as well will be ordering for the 3rd time for my daughters birthday 🎊
22 września 2025
Pretty and delicious
My daughter was thrilled with her cake. It looked absolutely gorgeous and tasted great too.
22 września 2025
Beautiful cakes
Easy and smooth experience. Cake came right on time and all of my special requests were met. My son loved his cake!
18 września 2025
Disney princess cake - not worth it
Honestly, the cake looked gorgeous however for the price, the size was a lot smaller than expected.
The most disappointing part, is that the cake did not taste good at all. It tasted as if it was made over a week ago and then frozen and defrosted for our delivery. For $100 & then $33 shipping - it definitely isn’t worth it. Won’t be ordering from this company again.
On a good note, the delivery driver lady was lovely!
18 września 2025
Not that great customer service
Not that great customer service, wanted $10 to make a change 5 days prior to collection (the sponge flavour). When questioned, said they do this so they don’t forget to make the change (I’m paraphrasing but that was the main point) and they are very busy blah blah. Cake wasn’t that good either, sponge was dry and the filling between layers was hard. I only bought from them coz I found it on the internet and was looking for something particular. Better places out there for the price you pay here.
4 sierpnia 2025
Odpowiedź od The Cake People
Hi Michelle
Thanks for your feedback. We're sorry to hear that your experience didn’t meet expectations.
To clarify, the $10 admin fee exists to ensure changes are accurately processed in our system — especially during busy periods. It's not about being "too busy" to help, but about maintaining a clear workflow to avoid errors. As a small team, this system helps us deliver each cake with care and precision.
As for the cake itself, we’re disappointed it wasn’t to your liking. All our cakes are baked fresh using award-winning recipes that have received countless positive reviews — even from other customers ordering the same flavours in the same week.
We also let all customers know that our cakes are best served at room temperature. If stored in the fridge, the buttercream and fillings may firm up, which can affect texture. Taking the cake out 2–3 hours before serving brings it to its ideal state.
Warm regards
Joanne & Stephen
The Cake People
No comment here
No comment here. I found the company a little temperamental to deal with. Hope the cake will please
12 września 2025
Opinia niezależna
Odpowiedź od The Cake People
We’re very disappointed to receive this review given the full context of your orders and our efforts to help. You originally placed two different Black Forest cake orders – one gluten free, and one with Biscoff (which is not gluten free). Had you selected to make your cake gluten free, Biscoff does not pop up as an option. You later asked us to refund the order with the incorrect delivery address, which we did. To support you, we even reduced our standard $35 admin fee down to $10, absorbing the transaction costs and time involved as we felt it was a genuine mistake.
We’ve gone through our thread of emails where you asked for the refund due to the wrong address, and at no point did you ever mention that this second cake was required to be gluten free. There was nothing for us to “pick up on” until you raised it right before delivery. A confirmation email was also sent to you at the time of purchase, clearly stating the order details you submitted. Unfortunately, you did not notice that you hadn’t selected gluten free, yet now seem to want to judge us for not reading your mind.
When you contacted us yesterday, I was on the road so couldn’t check immediately but phoned you few hours later and followed up with a message noting you didn’t select gluten free. At no point did we ever say the cake was “not vegan.”
We’ve been patient, responsive, and fair throughout, and it is upsetting to be left with a 1-star review for what was ultimately a customer ordering error. We do our very best to guide customers, but the selection made at checkout determines the outcome. We pride ourselves on our quality and customer care, and feel this review does not reflect the service actually provided.
Jo & Stephen
The Cake People
I was very nervous about ordering a…
I was very nervous about ordering a cake online without a way to see products in advance. The cakes were amazing, spot on for what was shown on the website and delicious!
1 września 2025
Odpowiedź od The Cake People
Thank you so much for trusting us — especially when ordering online can feel like a bit of a gamble! We’re thrilled to hear the cakes exceeded your expectations and matched what you saw on our website. It means the world to us to know you were happy with both the look and the taste.
Hope we can help you celebrate again soon!
Warmly
Joanne & Stephen
The Cake People
Amazing cake
Amazing cake - couldn’t fault it. Delicious and the design was perfect for my 3 year olds birthday. It was a challenge to find time to pick up the cake within such restricted opening hours.
25 sierpnia 2025
Odpowiedź od The Cake People
Thank you so much for your lovely feedback — we’re thrilled to hear the cake was a hit for your little one’s birthday! 🎉 We totally understand that our limited pickup hours can be tricky, especially for busy families. As a small team, we’re doing our best to manage everything ourselves, but we really appreciate the feedback and will keep working on ways to make things smoother.
Warmest wishes
Joanne & Stephen
The Cake People
Delicious and beautiful cake for my 4…
Delicious and beautiful cake for my 4 year old's birthday.
We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious.
My son and guests were very happy.
It was super easy ordering and picking up and helpful sms reminders were send leading up to and on the day of pick up.
22 sierpnia 2025
Odpowiedź od The Cake People
Thanks so much for your lovely words! We're so glad your son enjoyed his Thomas the Tank Engine cake 🚂 and that everything from ordering to pickup went smoothly. It means the world to us knowing your guests were happy too!
Warmest wishes
Joanne & Stephen
The Cake People
Odpowiedź od The Cake People
Thanks so much for your kind words! We're thrilled to hear you enjoyed the cake, the service, and our delivery – we’ll be sure to pass on your lovely feedback to our driver too 🚚🎂
Warm regards
Joanne & Stephen
The Cake People
Best eggless cake that taste fantastic
The cake was packed well for collection and was fresh. Everyone enjoyed the cake during the party.
22 sierpnia 2025
the cake was revolting
22 sierpnia 2025
Cake was nice but when I picked up the…
Cake was nice but when I picked up the cake staff said I could get a 30$ voucher for next time as accidentally added something twice to my cart and phoned and let staff know, same day that I ordered. They said 20 refund or 30 voucher
I opted
For
30 voucher but staff have not emailed me the voucher yet. Hoping will get it soon to use next time. Thanks
9 sierpnia 2025
Odpowiedź od The Cake People
Hi Fiona
We're really sorry for the delay and any frustration it’s caused. At the moment, the business is being run by just one person, and at times it can be overwhelming juggling emails, orders, production, and customer requests.
Please rest assured — it’s not that your voucher has been forgotten. It’s genuinely on my list of things to do and will be sent through shortly. You’ll have a full 6 months to use it once received. It's been credited to your account onstore so the next time you make a purchase the shopify store platform will recognise your profile and offer you the credit at checkout.
Thanks so much for your patience and support — it truly means a lot.
Warm regards
Joanne
The Cake People
Exactly what I was after!
Cake was exactly what I was after and delicious. Joanne was so easy to work with, great communication and so flexible! Highly recommend
8 sierpnia 2025
You can with Joannes help create the most beautiful Cake.
I have already submitted my review re the beautiful Cake I purchased from The Cake People.
5 Stars and more for service, communication and the creation of beautiful cakes.
5 sierpnia 2025
A let down for a $200+ cake.
Ive always loved the cakes ive ordered previously and they have tasted amazing. But this cake, didn't hit the mark. It was dry and crumbly, the taste was sickly sweet, had too much thick icing, and just nothing like what red velvet should be. Could hardly taste the biscoff centre, barely there.
Also, the cake looked amazing, but having to provide your own ribbon, is just a pain. Had I known, I wouldn't have opted for that extra.
1 lipca 2025
Odpowiedź od The Cake People
Hi Aneta
Thank you for taking the time to leave your feedback. We're sorry to hear this particular cake didn’t meet your expectations, especially as you’ve enjoyed several of our cakes in the past.
To clarify, the ribbon for your cake was supplied by you and was curling ribbon, which isn’t suitable for the clean, structured look typically used on vintage cakes. We went above and beyond to call and inform you ahead of time, and you agreed to us using our standard black satin ribbon instead. As satin ribbon is not a core decorative element in our business, we only stock black and white – it’s an optional extra, not part of our core offerings like fondant or buttercream.
Regarding the cake itself, our red velvet is our standard recipe – a vanilla-based cake with a hint of cocoa – and the same one used in our award-winning Midnight Red Velvet. As for the filling, any additions such as Biscoff, ganache, caramel or jam are meticulously and precisely measured for consistency across every cake we make. This process has remained unchanged for several years, including in the previous cakes you’ve ordered with Biscoff filling.
We take great pride in delivering quality and consistency, and while we understand that taste is personal, we remain committed to the same high standards that have earned us loyal customers and industry recognition.
Warm regards
Stephen & Joanne
Beautiful cake, great customer service
It was short notice, but The Cake People handled my order seamlessly, before I knew it, the cake was at the venue waiting for our function. I phoned and checked some details, they called me back quickly and answered my questions. Also, offered to help when I was making the order online if needed. I'll be using them again. The cake looked and tasted beautiful. Thank you.
12 lipca 2025
Odpowiedź od The Cake People
Hi Kym
Thank you so much for your lovely review! We're so glad we could help make your event stress-free, even on short notice. It means the world to hear that you loved both the look and taste of the cake. We truly appreciate your kind words and look forward to creating something special for you again soon! 🎂💫
Stephen & Jo
The most delicious vegan cake ever
My cake was the most delicious vegan cake I have ever tasted. I made it gluten-free, and my gluten-free friend also said it was the best she'd ever had!! I will definitely remember The Cake People for future events. Did I mention they do delivery?! Super convenient.
12 lipca 2025
Odpowiedź od The Cake People
Thank you so much for the glowing feedback! We're thrilled to hear it was the best vegan and gluten-free cake you've had — that's exactly what we strive for! 🎉 So glad the delivery made things easy too. We can’t wait to bake for your next celebration! 💛
Warmly,
Joanne & Stephen
The Cake People
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.