The Big Bark Boys Recenzje 

Odpowiedź od The Big Bark Boys

4 paź 2026

Hi Roger,

We’re genuinely sorry to learn through your review that you weren’t happy with the proportions in your portrait. We only wish you had reached out to us first, as we would have been more than happy to help.

Our process is intentionally built around free previews before purchase. The portrait you order is the portrait shown to you beforehand, and there is absolutely no obligation to purchase if something about the composition, likeness or proportions doesn’t feel right. Customers are welcome to generate multiple free previews for exactly this reason.

We also want to clarify your comment that it “would have been nice if there was a way to correct that,” because there absolutely is. Our support team is always available to help, and had you contacted us about your dog’s size, we would have gladly worked with you on alternative versions.

Unfortunately, we didn’t receive any request or message from you about this before the review was posted, so we weren’t given an opportunity to address it.

We have since reached out to you directly and offered to create new previews with your dog’s proportions adjusted, at no additional cost. We would genuinely appreciate the opportunity to make this right for you.

Warmly,
The Big Bark Boys

Odpowiedź od The Big Bark Boys

4 paź 2026

Christopher, thank you from the bottom of our hearts for trusting us with something this personal. ❤️

Knowing that the portrait has brought you even a little comfort means more to our team than I can properly express. Creating these portraits is incredibly meaningful to us, but messages like yours remind us of the responsibility that comes with being trusted with someone so deeply loved.

It was an absolute honour to create this for you and Patrice. Thank you for allowing us to be a small part of preserving something that will always belong to the two of you.

Sending you so much love from all of us at The Big Bark Boys. ❤️

Odpowiedź od The Big Bark Boys

2 paź 2026

Joe, thank you from the bottom of our hearts for sharing this. ❤️

Knowing that something we created could bring you a little closer to your girl again is something our whole team will carry with us. This is exactly why these portraits mean so much more to us than simply creating a beautiful picture.

It was a genuine privilege to create this memory for you. Thank you for trusting us with someone so deeply loved and special. ❤️🐾

Odpowiedź od The Big Bark Boys

2 paź 2026

Hi Brett,

We’re sorry to read this, particularly as we never want someone to feel they’ve spent money on a portrait they cannot use.

We’ve searched our order records using the name on this review, but unfortunately we haven’t been able to locate a paid order under “Brett Borah.” It’s possible the order was placed under a different name or email address, so we’d genuinely appreciate it if you could contact us at support@thebigbarkboys.com with your order number or the email address used to purchase so we can find it and look into this properly for you.

We’re also a little surprised to hear that you felt the portrait did not resemble you because our ordering process is specifically designed to prevent customers from having to pay for artwork they aren’t happy with.

Every customer is able to generate and view their portrait before purchasing, and there is no obligation whatsoever to order it. If the likeness isn’t right, customers can try again with another photo or contact our team for help before placing an order.

The original photo is particularly important when creating a portrait involving a person. From the thousands of portraits we’ve worked with, we’ve found that clear, well-lit, front-facing photographs with the facial features fully visible consistently produce the strongest likeness. This is also why we provide photo examples and guidance before customers upload their images.

That said, if you did place an order with us, Brett, we would genuinely like the opportunity to see what happened rather than leave you feeling that your money was wasted. Please email us with your order details and the portrait you received, and our team will be happy to review it with you and see how we can help.

Warmly,
The Big Bark Boys

Odpowiedź od The Big Bark Boys

28 wrz 2026

Thank you so much, Renee! ❤️ It genuinely means so much to us that you chose The Big Bark Boys to create your two portraits, and we’re so happy to hear how much you loved the experience and your portraits. We hope you have lots of fun creating more with your fur babies! 🥰

Just one little clarification for anyone reading, we don’t actually have a monthly membership or subscription. Our digital portraits are a one-time purchase with no recurring fees or memberships whatsoever, so you can simply create a free preview whenever you like and only purchase the portraits you love. ❤️

Thank you again for your lovely review and for choosing us, Renee. It truly means a lot to our little team.

Odpowiedź od The Big Bark Boys

26 wrz 2026

Thank you so much, John! ❤️ We’re so glad you love your portrait and especially that it captured that professional studio feel we aim for with this style.

And you’re absolutely right, even when the same photos are used, each new portrait is created as its own unique composition, so there can be subtle differences in expression, positioning and finer details from one version to the next. It’s one of the reasons we let you preview your portrait first, so you can choose the version that feels most like you and your pet.

Thank you again for the wonderful review and for choosing The Big Bark Boys. It genuinely means a lot to our entire team. ❤️