The Belfry Hotel & Resort Recenzje 

My Wife and I booked an afternoon tea to celebrate her 76th birthday on 8th August 2023. We booked the tea the week before paying a £40 deposit. We arrived at the allotted time 3-0 pm and it was chaos. After seeing two waitresses and a manager they eventually found, after half an hour, that the booking had been entered in the following week. You would not believe that a 5 star hotel could not provide an afternoon tea for two people so at 3-30pm we had to return home.
My wife's 76th birthday will never be forgotten.
The Belfy might have had a good reputation in the past but I really think that people should stay clear - the place cannot be trusted with your booking. They are clearly not worthy of a single star rating

Thank you to Lilly to making our day extra special. Great venue and staff

Recently spent a weekend here as part of an ‘older’ hen group. Check in was quick and efficient, room was available early, a bonus! Afternoon tea was excellent although drink refills were slow in coming. Room was clean and well appointed, please note no air con, and windows only open a smidge. Bathroom was clean and water hot. Bed very comfortable, lots of pillows. Lighting in the room was dim and window blind was ridiculously slow to open and close.
Corridors are not well defined, signs are needed to find your way to main hotel, you will walk huge distances here!!
Spa was a little tired and crowded but clean and enjoyable but not relaxing. Treatment was very good, I had a massage by Kelly, who was lovely, would definitely recommend trying a treatment.
Food was tasty and lots of it available. Staff seemed to be a little confused about what they were doing, service was chaotic and slow which made the 10% automatic service charge annoying, especially as it was a buffet. Drinks took 30 mins to arrive, by which time we’d finished eating, and were eye wateringly expensive. This is not the place to get drunk unless you win the lottery!!
Overall it’s a plus but the restaurant and tea service let them down.

Purchased a voucher on groupon for x2 spa day. The night before our spa day which was a gift to each other for our birthdays we both got covid... we contacted The Belfry who would not change the dates for us so we lost out over 100 pounds each we paid for our fire and spice experience separately and was still not able to reschedule the date. I am very disappointed with theyre terms and conditions.

Booked afternoon tea for my friends 60th birthday. Although nice enough it really wasn't anything special and for the price I'd have expected more. More shocking though was the price of the wine - £40 for the cheapest bottle of wine, absolute rip off and wine was bog standard which you would pay £6 for at your local supermarket. Whilst I appreciate you expect to pay more at a hotel, I go to some very nice hotels and am use to paying around £27 for a nice bottle of wine. To top it all they automatically add a service charge to the bill (added to both food and drink) which we refused to pay. Maybe the Belfry is only for the rich and famous. Will not be going back in a hurry and would not recommend unless you've won the lottery.

Recently stayed at The Belfry for a work conference. Wonderful hotel and location. The food was out of this world! The staff do a fantastic job running the place. Wanted to give a special mention to one of the porters William, who went out of his way to help when we were lost..he also went out of his way to help us get our suit cases to another part of the hotel. A really lovely guy and a credit to your organisation. We need more people like William in the world! Also a special mention for Tina, who helped us with breakfast. A real character.. and very funny! Well done The Belfry.. full marks from me 😊

Have got a parking ticket for £170 whilst eating lunch at the hotel which I regularly go to for lunch and spa days! None of my 6 friends got a ticket just me and now being hounded by a debt company. It’s very stressful and the hotel has done nothing to help resolve the issue.
I will not return to the psych hotel where people look like their from a Michael Jackson thriller video , walking around in bath robes and slippers

A one-night stay at this golf-themed hotel was sadly a disappointment, especially as we paid a premium five-star++ rate for barely a three-star experience. The layout is confusing (the hotel is vast, 300+ rooms, with meandering corridors and poor signage. An upgrade to a room-with-balcony was in fact a room-with-walkway-overlooking-the-car-park. The room was cramped; the cupboard had a disturbing odour. The bathroom was windowless, with an old-fashioned step-into-bath shower. There was no air conditioning - a fan was provided on request, to supplement the Dyson cooler. Accessing WiFi required guidance from Reception, as there were no in-room instructions. Sleep was interrupted by a drunken argument from the room above (arguably not the hotel's fault)! The architecture of the hotel means the common areas are very noisy - the bar full of inebriated male golfers was especially uncomfortable. Breakfast was OK, but with a limited choice for vegetarians. The hotel is tired and shabby - it reminded me of hotels thirty years ago. It needs a complete rethink.

As an iconic venue, I had high expectations for my stay at the Belfry Golf Club and hotel, but unfortunately, my experience with the hotel room left me disappointed. Firstly, the TV had no remote, which prevented me from accessing this feature. I contacted housekeeping to request a remote, but one was never provided, ultimately impacting my stay. Additionally, one of the lamp posts had a faulty bulb, causing the room to be dimmer than expected.

The shower head was inadequate and lacked sufficient water pressure, considering its small size. To make matters worse, despite booking a room for one person, I was given two single beds that could not be joined together, forcing me to sleep on a single bed.

Overall, while I had high expectations for the Belfry Golf Club and hotel, the room lacked attention to detail and did not meet my expectations for an upscale venue.

Went for son’s Birthday for 2 days. Chose great time as amazing weather so boys loved the golf but WOW the prices were extortionate. Me and daughter spent time in spa whilst boys played golf. Definitely needs updating as tired, bar prices were ridiculous spent a fortune on food and drink to point 4 times the usual price so taking advantage a little. Don’t get me wrong still a beautiful place but far far too expensive. Staff absolutely lovely though.

Do not drink at this resort 3 double vodka diets cokes £52 absolute taking the mickey

I just came from a weekend break and must say I really enjoyed the stay. The dinner of lamb was cooked well and loved the variety for breakfast. Enjoyed swimming, great time in the jacuzzi though it was smaller than expected. Sauna was small but ok, Slept well as the bed was comfortable.. The staff I found very helpful and good at engaging with us. I look forward to coming back as it was on a very good deal. I have recommend to some of my friends to check this place.

On Friday the 17th of March my daughter took me to the belfry(lichfield road,B76 9PR) for a spa day, this included afternoon tea. I called ahead twice and confirmed I was a coeliac and had a milk intolerance and was assured all had been taken note of and not to worry.
I was assured it was all safe though the staff were really not knowledgable upon arrival, after more questioning and reassurance that it was all ok I ate after putting my trust into their hands.
As a coeliac when I have been affected it affects me 3-4 hours later, while I was still there in the pool I began feeling unwell, I quickly got out of the pool and headed towards the changing room toilet, the door was locked and ended up being violently sick several times infront of everyone, including the duty manager Kerry Shepard and her team.I felt so Ill, I was escorted initially to the changing room bench in full view of other customers, I could not move the cramping was so severe. The only concern for the manager was to fill out her form, my daughter was very distressed and voiced that this was not appropriate at all, the manager did not care and argued back that this form had to be filled in.
An ambulance was called after my daughter insisted as she was so concerned.
I was eventually taken by a wheelchair and put in one of their bedrooms I was still in a wet costume, whilst on the way to the bedroom the member of staff who was pushing the wheelchair was trying to juggle the walkie talkie and the wheelchair she ended up pushing me into a wall quite hard, all this time the manageress did not offer to help at all.
When we reached the bedroom she continued pressing with her paperwork even though I was a complete mess and just needed to lie down,I heard her telling another member of staff that at least their bit was done, no apology or care given whilst being sick.
At this stage the paramedic called and advised the wait would be a long one and advised I was having a coeliac reaction, once it was out of my system I would feel a little better but If I was to get worse to call 999 again.
I lay down for a while and I knew from past experience after a few hours and the vomit stopping I would be at least able to get on my feet to leave, my partner had also arrived to get me home safely. I had no phone call later to see how I was or whether I needed anything at all.
Ms Shepard called on Saturday afternoon to tell my daughter that their investigations had been done and there had been no cross contamination on their part, she said they checked all the cctv and ingredients and told me they were not to blame and they would be doing nothing at all about it, to add insult to injury she said the only way I could prove it was to do a stool sample, adding the GP surgery would be closed so perhaps I should go the the walk in centre and ask them to do a stool sample to prove I had ingested gluten.
I am a 52 year old woman and I have never ever felt so belittled and degraded in this way, I have a serious intolerance on top of this my immune is weaker having just recovered from breast cancer, I can’t emphasise enough how important it is to have this investigated, if this had of been an allergy I would have died.
I lost a Saturday at work and had to close my store not to mention years of avoiding gluten and the damage it has done to my villi.
They need to know that this cannot be the protocol they follow, the manager needs to be much more than a tick box form filler and needs to resale she has a duty of care.
There has been no apology no gesture and no claim of fault at all.

Great day at the spa, great staff especially Lola ensuring it was an unforgettable experience

Had a lovely, relaxing birthday at the Belfry today & Lola made sure everything was perfect, couldn’t thank her enough!

Huge place but very cold walking about .. food amazing and staff very friendly. I booked overnight stay with spa access and found the spa dated and not relaxing at all. No where to lounge as all the beds had towels on yet no one on them or in pool or spa! This needs addressing ! I finally manage to get into the one of of 2 jacuzzi but soon out again as it was luke warm in fact my bath at home is hotter! No coffee pods in room and tried to ring reception over an hour no one picked up! Overall my stay there was pleasant for the deal I paid for but shall not be returning as the spa let it down massively and drinks are way over prices £15 for a glass of wine is ridiculous I would recommend taking your own fizz but beware no fridge in room!

Stayed here for my birthday. Room was nice but the en-suite although clean had a odd smell & there were no robes either. Re the facilities.. swimming pool is small & the area did not have enough seating. The fire & ice (which has the different rooms ie crystal room etc ) think was too small and fully booked up. Also dated .And even if you get a booking you only get an hour to spend in there.
However the Spa staff ( Sally) , hotel reception staff & restaurant staff were friendly & helpful. Drinks a bit overpriced but food was great.

Very happy with the spa experience & overall experience being a member, bhoomi is very good at what she does, loved my second massage with her today she really goes above and beyond for her clients

Very disappointed with this visit. We've been ill all over Christmas so was looking fpeqard to nice little break.
Firstly. We arrived to the pool being filled with kids. The jacuzzi was filled with kids despite there being an age 12 restriction and clearly no one bothered enough to go and remove them. They were also in the pool after 5pm too which I believed was when kids aren't allowed.
There were no robes in our room. None to hand on reception at the spa and no towels either so we were told to get the towels from our room. Just made the experience pretty rubbish from the get go. Why don't you know how to plan for the amount of customers you have? Staff so unbuffered by It's laughable.

We then went for dinner. Canteen style area with a buffet service option available which is included in the price if you book a package. It looked disgusting so we opted for Al la carte.
My starter was king prawns. It was served half cold and half warm. So unsure if it was a cold dish that was warmed or a hot dish that had gone cold. Either way it was gross. The bread it was served on was soggy.
But nevermind had my steak to look forward to. Wrong. I ordered my steak medium. It came out mooing. It was very very rare and i have photos to show for it just incase the management get argumentative. The mushroom it came with was so salty it was inedible. No one asked us if our food was ok throughout the whole meal. People wandering around all night to do the buffet so those of us wanting a dining experience couldn't get it either. tables are cold and cushions on seats are filthy.
We'd gone to the bar area earlier on. 2 bottles of corona cost us over £12 and 2 bottles of corona with crisps was over £16. We weren't given a reciept or even told that the staff slapped on a service charge. A service charge for us sitting at the bar??? So underhand and disgusting treatment of customers. Give your customers reciepts. There is no way id have paid for a service charge when the staff stood around gossiping. We had to flag you down to get drinks. To then be told by staff that they don't get the tips anyway? Are you that desperate for money Belfry?

All in all. Very very average stay. Food was just not the standard youd expect and overall impression so far not good. Let's see what breakfast brings as I'm not holding out much hope.

I'm now in bed hungry and don't want to particularly go and be conned out of more money.

Much better spas than this one. Pool is tiny and filled with children. Not what you want when coming to a spa as an adult. They need a different pool that is not shared. Fire and ice was ok nothing special. Facial was very simple. Staff on spa reception did not seem bothered. Will not be returning