I only 1 major issue. Upon canceling my subscription/s each and every individual item needed to be removed separately. Along with 3 different stages of "are you sure you want to cancel" in different... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is a parasitic company with poor support. I purchased one box, and it signed me up for a monthly subscription. Even though I purchased the box through an account I made on the website, when I wen... Zobacz więcej
Had a withdrawal taken because an accidentally joined a monthly subscription. I reported it and received a quick response. Was given options or full refund. I chose a 30% refund and kept order. Subsc... Zobacz więcej
Original order came in quick & is packed very well. Forgot it was a subscription & they don't have a number to call, but holy cow did they respond fast in the middle of the night for east coast. Smoot... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Best Beard Care + Growth Products. Build your own Grooming Kit! Beard Oils, Growth Oils & Vitamins, Balms, Waxes, Creams, Shampoo, Body Wash, Combs & Brushes.
Dane kontaktowe
Newport Beach, Stany Zjednoczone
- thebeardclub.com
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I was unaware of my subscription and…
I was unaware of my subscription and all of a sudden I get a Paypal invoice for $100 and I was quickly email then and saying that I was not participating in the subscription I just wanted a trial when my first order arrived last month I wasn't even able to use it yet. They refunded me the money in a matter of couple minutes and also the response time for their email was quick and this was at 12:00 at night. I will continue to use beard Club but as stated I haven't even opened the package yet that I received last month.
Amazing customer service
Amazing customer service. They treat you as a more than just a customer.
Ordered one kit as a Christmas gift and…
Ordered one kit as a Christmas gift and next thing I know, they are sending expensive kits that I didn't order. They say you agree to more just by ordering something. Big scam. Avoid this company
Helpful
Had a shipping and delivery issue , the team was able to assist me and take action after explaining why I reached out, and told them who it was for , they sent me another free of charge so now my cousin can enjoy his beard club kit too
Service is 5/5 stars
Service is 5/5 stars. The most advanced products. Service is dominant in the beard game.
I made a mistake on my order
I made a mistake on my order. I wanted to try the product first, see if I liked it and then sign up for a subscription service if I did. I mistakenly signed up for the subscription. The next shipment was ordered, paid for, and processing. I reached out to customer service about my mistake. They were professional, completely understood and gave me the option to continue with the shipment at a drastically discounted price or refund the order. I chose the latter and the refund was back in my account the same day. I will continue using the Beard Club if for nothing else their professional customer service.
Customer Support? Not THIS Company!
The "Support Team" needs to learn what the word SUPPORT really means! When customers have real medical issue with a product, they should consider it as real and not dismiss it as something ridiculous just because it's outside their 3 day Order Date Notification Window! I am highly allergic to certain ingredients in the Oil which I did not know about because I didn't click "Learn More" on their website with a huge timer counting down the minutes I had left to save 25%!
I reached out to my dermatologist over the weekend who advised me on the following Monday not to use the product on my face. I also take 5000mg's of Biotin daily which promotes Hair & Nail growth naturally; 2.5 times more than what's on the Oil label. I didn't open any of the products or use them, however, got stuck paying for shipping back at $7.11 which they WOULD NOT refund! Million Dollar company and can't afford $7.11 for a customer with a medically proven issue!
If you order any of the Kit Products, BETTER cancel within 3 days of ordering or you'll be stuck too!
Truly not Customer Support minded!
I had to return an order and with most…
I had to return an order and with most company's this is a hassle! But not with The Beard Club they put their customers first and go out of their way to accommodate their customers! Their products work and when you see just how much they care about their customers you will want to continue being a customer for a very long time!
The product does okay at best
The product does okay at best. But the customer service is some of the worst ive ever seen. i wanted to make a one time purchase to try their stuff out. but instead ended up with a subscription that i cant cancel or get help to cancel.
Customer service responded to my email…
Customer service responded to my email very fast fixing my shipping address!
Beard club customer service people are…
Beard club customer service people are nice helpful 👍 👌
NEW GROWTH
Been using the product now for like 5 weeks & it’s working I can actually see new growth will remain a customer! THANK YOU
Highly Recommend
Highly recommended. Outstanding customer service. Quick response to email. Great products. Will definitely buy again.
Best beard care products w/ customer service to match
Quality products, great customer service and the most satisfactory outcome I could ask for when I had a small issue due to error on my part. The staff was very considerate and understanding to my benefit in the situation. Some businesses nowadays would have given me "sorry about your luck" response for their own gain.
I like your products but cannot justify…
I like your products but cannot justify the expense at 72 because I'm not here to impress the ladies anymore
Auto subscription
I ordered the ultimate kit around the holidays and was never asked about a subscription. Low and behold a month later I get billed $116 and some change. Order from somewhere else
They contacted me fast and…
They contacted me fast and conveniently. I've never in my life had a company do that. They usually take 3-5 business days. They responded within 20 mins. If not less. The product smells amazing. This is my first big online order purchase. I usually don't trust online stuff. Too much hassle. But beard club clearly cares and clearly have integrity. Keep up the great work. You guys are awesome.
Same as always
Same as always, good product and service. Always polite and helpful. I shop nowhere else for my stuff but here because of those reasons
Great
Great! After requesting a cancellation from an accidental order, it was faster than I expected.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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