Ordered a mix of 6 bottles yesterday and they have been delivered this afternoon. Individually packed. It is clear that they have been hand picked as the order note had a smiley face on it - as I men... Zobacz więcej
Reakcja na opinię
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Five stars for service. Minus five stars to Royal Mail for not delivering our wine. Tom sent another bottle via Special Delivery, which was appreciated. It missed our target date but we will try the w... Zobacz więcej
I purchased Sobour - Bourbonesque, 100% Alcohol-Free Whiskey Alternative and Glen Dochus - Island Blend, 100% Alcohol-Free Whisky Alternative, 700ml Both of these drinks are completely undrinkable. I... Zobacz więcej
Let's be honest. If you are told to stop drinking alcohol you think you are never going to find something that will be a reasonable substitute. BUT, my husband is now drinking the Glen Dochus West C... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Suppliers of Alcohol Free and Low Alcohol - Beers, Ciders, Wine's & Spirits. Perfect for if your driving, pregnant or absteining from alcohol.
Dane kontaktowe
SS15 5YF, basildon, Zjednoczone Królestwo
- sales@thealcoholfreeco.co.uk
- thealcoholfreeco.co.uk
4,2
Dobra
335 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 33% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great taste has real wine flavours…
Great taste has real wine flavours Delivery times very good.
28 kwietnia 2024
Odpowiedź od The Alcohol Free Co Ltd
Thank you for your feedback. We're delighted to hear you enjoyed the taste and found the wine flavours true to the real thing. It's also great to know delivery met expectations. We appreciate your support and look forward to your next order with The Alcohol Free Co.
Odpowiedź od The Alcohol Free Co Ltd
Thank you for your review. We're glad to hear you've consistently had a smooth experience with us. We appreciate your continued support and look forward to serving you again at The Alcohol Free Co.
I order what I need
I order what I need, I am given a delivery date and the goods are delivered that day.
What could be better.
Thank you.
26 kwietnia 2024
Odpowiedź od The Alcohol Free Co Ltd
Thank you for your kind words. We're pleased to hear everything from ordering to delivery has been reliable and straightforward. It’s great to know the service is meeting your expectations. We appreciate your support and look forward to your next order with The Alcohol Free Co.
My package was delivered quickly and…
My package was delivered quickly and the delivery man was very polite
26 kwietnia 2024
Odpowiedź od The Alcohol Free Co Ltd
Thank you for your feedback. We're glad your package arrived quickly and that the delivery experience was a positive one. We appreciate your support and look forward to serving you again at The Alcohol Free Co.
Disappointing
Could be a good thing, but unfortunately it's completely let down by the choice of courier which is parcelforce!
I am disabled and rely on family to grab my parcels from a safe place on my property, (which every single other courier does) but parcelforce refused outright to do this, they have no option to do so, and I was told it's not company policy.
Annoying as I was really looking forward to having a monthly subscription, but I've since cancelled them along with my card details.
24 kwietnia 2024
Opinia niezależna
Good range of alcohol free drinks
Good you had in stock exactly what I was looking for. Delivery was quick and the whole process was faultless
1 kwietnia 2024
Corona Alcohol free was advertise low…
Corona Alcohol free was advertised low alcohol ale was delivered
1 kwietnia 2024
Odpowiedź od The Alcohol Free Co Ltd
Hi Allan, - Corona one do one version alcohol free and that's the only one we stock, they don't have a low alcohol version the product says on it that its 0.0% with the fine print (0.005%) so im slightly confused by what you have received, could you please send us an image to sales@thealcoholfreeco.co.uk of the order received please
Alcohol Free are great, less pleased with Parcelforce
Alcohol Free are great with a good selection, efficient service, and a good website. But they use Parcelforce for the deliveries and although I've always received the delivery it has been a mixed experience with about 2/5 deliveries not arriving at the time, or even day that Parcelforce tell me it is going to arrive.
28 marca 2024
Fairly slow delivery but
Fairly slow delivery but, more disappointing is the taste of the ‘wine’. I had hoped for a much better product. Perhaps you could advise me on which of your reds is most like a Shiraz?
25 lutego 2024
Odpowiedź od The Alcohol Free Co Ltd
Thank you for your feedback however we would disagree the shipping was 'fairly slow' your order was placed on a Saturday, was shipped Monday and delivered the next working day being Tuesday. Unfortunately we don't have our own fleet of drivers like Amazon so have to stick to general courier working days,
Shiraz wise the best in our opinion would be the Darling Cellars Shiraz unfortunately this is currently out of stock til around the end of March.
Illegal transfers of personal data
Beware of unscrupulous business practices.
This business automatically adds all emails to their spam list (though you can opt out) AND also shares your personal data with unspecified other company's [sic] which you cannot opt out of. This latter is illegal.
Email address will automatically be added to our mailing list and all postage address are on a password protected computer. To opt out of mailing list please contact us on [email adress] or unsubscribe on the newsletters that are sent out. Your email address may be shared with other company’s that follow the same philosophies that we do when it comes to ‘mindful drinking and entertainment’.
10 lutego 2024
Opinia niezależna
Odpowiedź od The Alcohol Free Co Ltd
Hi, As discussed in our email when you unsubscribed - the only information shared is with couriers as customers get the allotted time slots directly from them - We have changed wording updated on our terms and conditions page to better reflect our practises with the couriers.
For clarity as I said earlier we have never shared any information with any other company other than the couriers but we have taken your suggestions into consideration and changed the wording to better reflect this.
Great product fast delivery ❤️❤️
25 stycznia 2024
It was great to find affordable achohol…
It was great to find affordable achohol free spirits, I enjoy whiskey and have found it hard to find in any local stores. Thus company has a wide selection delivery was very quick and the voucher was a nice touch
25 stycznia 2024
Excellent service
Excellent service. Only one breakage and that was replaced in two days. Lovely product and love the Magners Zero.
2 stycznia 2024
Speedy delivery, Great Selection
Speedy delivery. Well packaged. Great selection of interesting drinks
28 grudnia 2023
Nothing wrong with the delivery or…
Nothing wrong with the delivery or customer experience, but the whissin , whisky alternative tasted like sweet syrup, yuk.
27 grudnia 2023
Odpowiedź od The Alcohol Free Co Ltd
Thank you for your feedback. We're glad to hear the delivery and overall service met your expectations. We're sorry the Whissin whisky alternative wasn't to your taste. Everyone's palate is different, and we're always happy to recommend other options that might suit you better. We appreciate you giving it a try and thank you for ordering with The Alcohol Free Co.
Product tastes vile not like scotch
Service was very good but the product tastes vile,won't buy again
27 grudnia 2023
Odpowiedź od The Alcohol Free Co Ltd
Thank you for your feedback. We're pleased to hear you were happy with the service, though we're sorry the product didn’t meet your expectations. Taste is very personal, and we’re always happy to help recommend alternatives that might be a better fit. We appreciate you giving it a try and thank you for choosing The Alcohol Free Co.
As a non drinker I have found your…
As a non drinker I have found your selection and service excellent.
I enjoy a more grown up drink which you offer.
Just as an aside, I am diabetic and the low sugar and no sugar choices are limited. I am sure a low or no sugar selection would be appreciated.
Thank you and a Happy New Year to you and your team.
1 stycznia 2024
Opinia niezależna
Odpowiedź od The Alcohol Free Co Ltd
thank you for your review, as we speak we are currently having the website re-developed so it will be easier to use but as well as this all the nutritional information including sugar content will be included on each product. (hopefully the new website will be up and working early Feb)
Another company that blatantly breaches…
Another company that blatantly breaches GDPR.
20 grudnia 2023
Opinia niezależna
Odpowiedź od The Alcohol Free Co Ltd
Hi, We market to customers that have purchased from us, we do NOT buy or sell our customers information and the information we do hold from previous customers is securely stored. We have all the required opt-out links on any marketing emails you receive from us.
If there is anything we can specifically do to alleviate a concern you have i would encourage you to email us at sales@thealcoholfreeco.co.uk with the issue so we can sort it out rather than post something publicly with no context
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