Tests.ca Recenzje 

Odpowiedź od Tests.ca

3 lip 2025

Thanks for your feedback! We're glad to hear that you passed your exam, congratulations! We'd love to know what we could improve to earn a 5-star review from you. Any suggestions or feedback would be greatly appreciated!

Odpowiedź od Tests.ca

3 lip 2025

Thank you for your feedback, and we're sorry to hear about your disappointment.
We understand your frustration, and we want to clarify that the duration and price of each of our premium plans is clearly marked on the purchase page and on your purchase receipt. We do offer lifetime premium for regular cars, but it is priced higher as our pricing is set after careful market research.
We completely understand that everyone has busy work schedules, which is why we encourage purchasing our premium plans at a time when you're able to invest some time for studies. For those with limited availability, our 7-day plan might be a better fit to maximize your study time when you can focus on preparation.
If you have any questions about our different plan options or need assistance with anything else, please contact us directly at hello@tests.ca. We're here to help ensure you get the most value from your preparation.

Odpowiedź od Tests.ca

2 lip 2025

Thank you for your feedback, Ryan.
We can see that you contacted us about the final step, which is clearly marked as "Pass official written exam." Just to clarify, we provide test preparation materials only - we don't administer the actual official DMV tests, so we apologize if there was any misunderstanding about that.
Regarding your 70% completion rate, we notice this wasn't mentioned in your previous communication with us. Had you brought this to our attention, we would have been happy to explain that your completion rate would increase to 90-100% by reading and marking as complete the manual sections and downloading the cheat sheets we offer as part of the program.
We also see that you received a refund from us for the regular car premium you purchased, as we don't currently offer motorcycle premium plans. We hope this refund resolved your concerns but you are welcome to contact us directly at hello@tests.ca if you have any further inquiries.

Odpowiedź od Tests.ca

30 cze 2025

Thanks for the positive feedback! We're glad to hear that you are learning a lot!
We'd love to know what we could improve to earn a 5-star review from you. Any suggestions or feedback would be greatly appreciated!

Odpowiedź od Tests.ca

30 cze 2025

Thanks for your detailed feedback! We're so happy we could help you prepare and congratulations on passing your Class 2 learner exam!
Regarding the exam questions you mentioned that weren't covered, it's important to understand that the actual exam questions are kept confidential and randomly selected from an extensive question bank. There's no way to predict which specific questions each applicant will receive, but we do use the official manuals to prepare our tests, so all materials you may encounter are covered - though questions may be worded differently.
Is there any chance you remember any of the questions you encountered on the exam that weren't in our practice tests? We would really appreciate it if you could send them over to us at hello@tests.ca so we can ensure comprehensive coverage for our future students.
Thanks again for the great review!

Odpowiedź od Tests.ca

27 cze 2025

Thank you for your feedback, Jagdev.
We are to hear about your disappointment with your exam experience.
We understand from your review that quite a few questions on the exam were different from what you studied. Does this mean you were not successful on your exam?
It's important to understand that actual exam questions are kept confidential and randomly selected from an extensive question bank, so there's no way to predict exactly which questions each applicant will receive. However, we do use the official manuals to prepare our tests, so all the material you may encounter on your exam is covered - though questions may be worded differently.
If you were unsuccessful on your exam after completing our program, this is exactly where our Pass Guarantee can help protect you. Please contact us directly at hello@tests.ca so we can check your eligibility for it.

Odpowiedź od Tests.ca

26 cze 2025

Thanks for your review, Ali.
We're a bit surprised as we received this negative review from you shortly after your program was purchased, and we haven't heard from you about any specific issues.
We can see you're logged in and practicing, which is great! If you're experiencing any problems we're not aware of, please contact us directly at hello@tests.ca and we'll be happy to help resolve them.

Odpowiedź od Tests.ca

19 cze 2025

Thank you for your feedback, and we're sorry to hear about your test results.

We understand your frustration, but it's important to keep in mind that the exam center keeps the actual exam questions confidential and randomly selects them from an extensive question bank, so there's no way to know which specific questions each applicant will receive. However, most of our customers report that the majority of questions on the real test are very similar to what they've seen in our program.

This is why it's crucial to fully complete our entire program and successfully pass all the tests we offer. Unfortunately, our system shows that only some of the tests were completed under your account, meaning not all the material was covered, which may have contributed to the challenges you experienced.

If you happen to remember any of the questions you hadn't seen before, we would greatly appreciate if you could share them (even if it's just the general topics or concepts) by emailing hello@tests.ca so that we could cross-check them with our program and continue improving our materials.

Odpowiedź od Tests.ca

17 cze 2025

Thank you for your feedback and congratulations on passing the test! We're very happy to hear that you got all the info you needed and that our explanations were helpful in your preparation.
We appreciate your feedback about the confirm button functionality and the miss-clicking issue - we'll definitely keep this in mind for future improvements.