Terrace Downs Resort Recenzje 184

Wynik TrustScore: 5 na 5

4,9

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Oceniono na 5 z 5

What a wonderful place to enjoy your birthday or any other occasion with friends, food buffet the best ever I've had staff so friendly, everything went so smoothly for me. Ladies enjoyed their spa tr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

What an amazing place, stunning views, great food, friendly, efficient staff, excellent accommodation, overall a wonderful experience. The only thing I would have liked was more milk to have a cup o... Zobacz więcej

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Oceniono na 5 z 5

Our villa was spacious, fully kitted out, luxurious and with a jaccuzi/wet room/bathroom to die for. Complimenrary wine and antipasta in the room were a nice touch. We were within walking distance of... Zobacz więcej

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Oceniono na 5 z 5

Our children gave us a golf, accommodation, food and drinks, package, which we have just redeemed. Our experience was fantastic, our villa was everything we could have wanted with amazing views... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hotel
  2. Stowarzyszenie lub organizacja
  3. Dostawca produktów spożywczych
  4. Klub golfowy
  5. Restauracja
  6. Sklep sportowy
  7. Biuro podróży
  8. Obsługa ślubów

Informacje przekazane przez różne źródła zewnętrzne

Terrace Downs Resort offers an ideal ‘getting away from it all’ destination close to Mt Hutt Ski field and Methven. We are Quintessential New Zealand – stay with us to experience majestic scenery and warm hospitality. As the ‘Gateway to the South Island’, Terrace Downs Resort is perfectly located for the first and last nights of your South Island tour. Or rejuvenate with a week-long stay to really appreciate our wilderness backdrop.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

184 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Amazing experience

Amazing experience. We visited with friends and all of us were delighted with the experience. Staff were top notch professionals and facilities were impeccable.

7 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

One bedroomed villa

Absolutely perfect! So spacious and everything you could want beautifully presented. The view from every window was magnificent. The staff at Terrace Downs are so welcoming and helpful. Would return in a heart beat.

8 sierpnia 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Suzanne,

Thank you for your feedback. We are glad to hear you enjoyed your time here and look forward to seeing you again soon.


Terrace Downs Team

Oceniono na 5 z 5

Great Honeymoon weekend!

We had a lovely time. Staff were really friendly and helpful, the villa was lovely, massages great, dinner at Hunters catered for our dietary requirements and was delicious. The snow storm made for a winter wonderland and the views from our villa were spectacular! Thanks for the great memories :)

8 sierpnia 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Selina,

Thank you for your feedback. We are glad you chose Terrace Downs for your honeymoon and it is good to hear you enjoyed your time here. We hope to see you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Beyond expectations

Great place, service levels are room were good

1 sierpnia 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear JP,

Thank you for your feedback, and we hope to see you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Wonderful

We had a lovely stay, the staff were friendly, helpful and attentive.

31 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Amanda,

Thank you for your feedback. We are glad to hear you enjoyed your stay and look forward to seeing you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Fantastic!

We chose Terrace Downs to be close to the Mt Hutt ski field. It's a beautiful spot! We really enjoyed the lovely accommodation and it had everything we needed (right down to the hot water bottles!). We ate twice in the restaurant and the meals were delicious and the service very friendly and accommodating. I would definitely recommend Terrace Downs to anyone planning to stay (or visit for the golf and other activities on offer).

28 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Sharon,

Thank you for your feedback. We are glad you enjoyed your stay, and your dining experiences in our restaurant. We look forward to seeing you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Excellent weekend

From the time of booking the weekend online, we experienced excellent service from all the staff who were polite and very helpful,which all helped to create a wonderfull experience which also included a wonderfull spa experience from 2 highly professional and experienced masseurs, we can't wait to do it all again.

24 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Keith,

Thank you for your feedback, and we are glad to hear you had an enjoyable weekend here. We look forward to seeing you in again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Peace, quiet and comfort

This is a great spot for awhole range of reasons. Villa accommodation is high end and the views are to die for.
There are a range of outdoor activities to choose from - we opted for the archery with Neil who was superb. Good location for skiing too. The restaurant was good value and good food and the wait staff were delightful. We wil be back.

24 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Mark,

Thank you for your feedback, and we are glad to hear you enjoyed your stay with us and the activities we have available.
We look forward to seeing you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Perfect mid-winter break

Stayed x2 nights in luxury. Had amazing spa treatment. Would highly recommend the archery and clay bird shooting - Neil was a fantastic teacher. All staff were courteous and obliging. A truly magical break away

23 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Morgan,

Thank you for your feedback. We are glad you enjoyed your stay with us and the activities we have on offer. We hope to see you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

All round outstanding

Consistent service and products across the resort. Fabulous

17 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Sarah,

Thank you for your feedback, and glad to hear you enjoyed your stay with us. We look forward to seeing you again in the future.

Terrace Downs Team

Oceniono na 3 z 5

Disappointed!

Accommodation was not up to scratch for "resort" status, it felt very overpriced for what we received. The front door wouldn't open completely because it was catching on the tile floor of the kitchen, the Californian king bed we were so looking forward to had terrible roll together and should probably be replaced, the heat pump was incredibly loud which meant we had to turn it off over night so we could sleep. The door onto the balcony had a dodgy locking mechanism and when we came back from dinner late that evening it was wide open....! The duvet inner was only covered by a flat sheet that was rolled over at the head end to cover it the top piece just enough. No duvet cover, no protector, nothing...that's not satisfactory at all.

Meals - Dinner, while the flavours were delicious, there was simply not enough of it, I've never paid for a meal where I still felt hungry afterwards especially not one that is four courses and has a significant price tag! Disappointed. Breakfast was just as disappointing, we paid for this when we booked our accommodation. At $25.00 a head it's overpriced and not what you would expect from a resort. The cafe breakfast menu had more appealing options and for a cheaper price as well.

The mini olympics was great fun - highly recommend to others!

We took the mountain bikes out for a ride only to discover there was no where to really ride them. Put in a couple of short tracks so the space can be enjoyed more.

All in all we won't be back. We've heard from others who've stayed a few years previous that were surprised by what we had to say so sounds like standards have slipped! Need to sort that out.

14 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Guest,

Thank you for taking the time to write feedback to us, although we are disappointed to read your review.
We are always striving to offer our guest the best product and experiences and your comments have been passed to the managers of all departments to ensure these problems will not happen again in the future.
We would be interested to discuss your review in more detail, so if this is possible could you contact our Front Office Manager, Chris, on 03 318 6943 at a time that suits so we can talk about your stay.

Terrace Downs Team

Oceniono na 3 z 5

Avarage

Fantastic views as we had a lovely clear day and night, Accommodation was nice huge rooms unfortunately just a few small picks. batteries were flat in tv remote and heat pump remote lucky heat pump was on or we would of been Freezing for a place like Terrace Downs would of thought these things would be checked, the staff are fantastic. Food was a big let down plate were cold. my soup was just warm, main plate was cold and food not far behind. didn't make a fuss at the time as we were with a group and was someone's birthday . we weren't the only ones to mention this the next day. Also we had a carrot cake in the café witch was very very dry and unpleasant. being a Chef myself I was looking forward to the food as I had herd it was good. We wouldn't go back unless there was something on again. not for the Food anyway .

13 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Guest,

Thank you for taking the time to write feedback. We are sorry to hear your dining experience was not up to standard and have passed your comments on to our food and beverage team who have taken it on board.
Our housekeeping team do check batteries everyday when cleaning rooms, so it is unfortunate they were flat, and has been passed on to the manager to ensure it is still done.
We are glad to hear the staff were fantastic, and we do hope you visit us again.

Terrace Downs Team

Oceniono na 3 z 5

Weekend was really good until we went to the cafe for lunch the next day where the food was really bad

Accommodation could do with an upgrade.

12 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Kerryn,

Thank you for your feedback and we are sorry to hear about your experience. I have passed your feedback on to our restaurant manager regarding your lunch who has taken your comments on board as we aim to offer our best product.
We hope to see you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Family Stay at Terrace Downs

It is a beautiful resort and we really enjoyed our stay. It was a shame we didn't know you had to prebook activities such as the archery but we really enjoyed our short stay.

11 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Rachel,

Thank you for your feedback and we are sorry to hear archery could not be booked. We hope to see you again in the future so you can give it a go next time.

Terrace Downs Team

Oceniono na 3 z 5

Rooms dated and over priced, credit card surcharge

Rooms seemed dated and well-used. Felt like it was over priced. Being charged 1.5% surcharge for using a credit card is a thing of the 80's or a business that isn't making a profit, desperate times. When do they start charging for wages for how long you sit in the restaurant.

10 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Guest,

Thank you for your feedback regarding your stay, and we are sorry to hear you felt the rooms were not of the standard you were expecting. Most of our feedback we get sent say the rooms are clean comfortable and in great condition as we are always striving to improve our product. It is a standard practice now that most accommodation providers charge a surcharge and we do charge less than others in our region, but we are sorry you felt this. I have also passed your comments on to our restaurant team, who have taken it on board. I would be interested in discussing your feedback further as we do like to offer our best service so if you could contact Chris, our Front Office Manager, on 03 318 6943 at a time that suits you, we would be grateful.

Terrace Downs Team

Oceniono na 5 z 5

Stunning...

We recently stayed at the resort for 5 nights, and we love and always try to choose superior accommodation. It is such a beautiful property, maintained immaculately, and lovely staff. Only 1 restaurant for dinner and they couldn't deliver room service to our room due to staff numbers, however we worked around it and collected it ourselves. Highly recommended from us.

5 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Janene,

Thank you for your feedback, and glad to hear you enjoyed your stay. We are sorry to hear room service could not be delivered and it is something which has been passed on to our restaurant manager.

Terrace Downs Team

Oceniono na 5 z 5

Smashing spot, lovely staff

Lovely staff, smashing spot

5 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Paul.

Thank you for your feedback and glad to hear you enjoyed your stay with us. We look forward to seeing you again in the future.

Terrace Downs Team

Oceniono na 4 z 5

Terrace Downs - magic location

Loved the location, close to lots of activities. Brilliant views.
Accommodation was splendid. Staff were polite and welcoming.
Just little things that prevented a 5/5 rating - our villa lost power in the middle of the night, but we managed to reset the circuit breaker ourselves.
We ate at the Hunters restaurant. For the price we paid, we were disappointed by the portion sizes and desserts. Really, a bit more veggies and the dessert was average, though presented well.

Would we go back, yes. Would we reccomend Hunters, probably not for the price paid. We'd definitely stay there again and cook ourselves in a villa.

4 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Jonathan,

Thank you for your feedback, and glad to hear you enjoyed your villa, however we are sorry to hear you lost power during the night. Your comments have also been passed on to our restaurant manager regarding your meal, and we look forward to seeing you again in the future.

Terrace Downs Team

Oceniono na 5 z 5

Fantastic relaxing break!

Terrace downs is a stunning location!! We had a blast clay shooting, walking and enjoying delicious food. The accommodation is lovely, warm with beautiful mountain views. Terrace downs has everything you could possibly need for a relaxing weekend away!

3 lipca 2016
Opinia niezależna
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Odpowiedź od Terrace Downs Resort

Dear Steph,

Thank you very much for your feedback, We are glad you enjoyed your stay, and the activities we offer while you were here.
We hope to see you again in the future.

Terrace Downs Team

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